The Hays staff in the Spennymoor branch put themselves out to help you they are respectful and courteous at all times, they explain any issues that you may have. It would be wonderful if all forward f... See more
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s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more
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We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more
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Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Cheapside, DL16 6QF, Spennymoor, United Kingdom
- 01388 819297
4.9
Excellent
1K reviews
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Friendly staff who always guide you to…
Friendly staff who always guide you to the holiday you looking for.
April 8, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful comments, It was a pleasure booking this holiday for you and I hope you have a fantastic holiday! Thanks Jade
As usual pleasant and helpful staff
April 3, 2026
Reply from Hays Travel - Spennymoor
Thank you for your lovely comments, it was a pleasure to book this for you and I hope you have a fantastic holiday! :) Thanks Kathryn
Excellent service
Leah was so helpful from start to finish in making sure we got exactly what we wanted. Also price matched to online and discounts. Excellent!
March 29, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such wonderful comments I hope you have the best time on your cruise :)
Thanks
Leah
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely comments, I hope you have an amazing time :)
Thanks Rebecca
Absolutely fabulous service as usual i…
Absolutely fabulous service as usual i go there to book all my holidays they always sort everything out for me would highly recommend
March 29, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely comments, I hope you have an amazing time :)
Thanks Jen
Extremely helpful staff
Staff were extremely helpful and prepared to go the extra mile to put together exactly what we wanted in terms of a holiday. We had specific goals not met by the published itineraries but the staff found a way!
March 27, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely comments, I hope you have an amazing time :)
Thanks Jade
Excellent service first class communication
Best service great staff and support all round
March 20, 2026
Reply from Hays Travel - Spennymoor
Good Afternoon,
We appreciate your kind words! We hope you have a lovely holiday. thank you for the positive feedback.
Rebecca :)
Excellant Customer Service
As always our holiday requirements are dealt with efficiently by our local Spennymoor branch. Especially Rebecca Taylor who after years knows our likes dislikes and health requirements and any discounted deals which would suit us .
Excellant customer service .
March 27, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the lovely feedback, always a pleasure sorting your holidays, catch up soon :) Rebecca
Always helpful with a smile
Always helpful with a smile. Listened and helped us through everything ftom booking, insurance and travel money.
March 11, 2026
Reply from Hays Travel - Spennymoor
We appreciate you taking the time to share your kind words. We are so happy we could assist you with your booking and travel needs!
Another one booked
As ever, found the exact combination I wanted. Quick and efficient as ever.
March 17, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the lovely review always a pleasure sorting your holidays out ... catch up soon.
Rebecca :)
Once again Claire listens fully to our…
Once again Claire listens fully to our request then sources options to consider. She never rushes us and patiently answers query or questions. Overall great experience in what can be a stressful situation
March 17, 2026
Reply from Hays Travel - Spennymoor
Afternoon Peter , Thank you so much for your lovely comments. It is always my pleasure to book your holidays. Hope you have a great time. Thanks again Clare
Great service as always thanks Jen
March 15, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope you both have an amazing time :)
Thanks Jen
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely comments. It was my pleasure to book you. Thanks Leah.
Very nice and helpfull staff
March 1, 2026
Reply from Hays Travel - Spennymoor
Thank you for your review and kind words.
We look forward to seeing back in store soon!
Cheryl
The travel agent we spoke to was very…
The travel agent we spoke to was very knowledgeable about the type of holiday we were looking to book. We were very satisfied by the service we received.
March 6, 2026
Reply from Hays Travel - Spennymoor
Good Afternoon Margaret,
We appreciate you taking the time to leave us a review. We're happy to hear that you were satisfied with the knowledgeable assistance you received while booking your holiday.
Jen
Very helpful and friendly staff.
February 28, 2026
Reply from Hays Travel - Spennymoor
Thankyou for taking the time to give us a lovely review, :) Rebecca
Fantastic travel agency
Fantastic travel agency. Friendly, helpful, thorough. We know we are in good hands
March 1, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the feedback it was a pleasure sorting your holiday any questions let us know :) Rebecca
Very helpful and we got everything done…
Very helpful and we got everything done on the day thank you very much.
February 28, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the lovely feedback was a pleasure getting you all sorted :) Rebecca
Lady we saw was really friendly and…
Lady we saw was really friendly and helpful also as we have a disabled passenger she took her time to make sure it was accessible for the wheelchair and all her needs thankyou
February 27, 2026
Reply from Hays Travel - Spennymoor
Thank you for the lovely feedback always a pleasure and any questions at all you know you can just pop and ask :) see you soon Rebecca
Great customer service
Just booked my next holiday Cheryl was brilliant looked for exactly what I wanted an at a brilliant price to lovely customer service thanks for all your help cheryl
February 25, 2026
Unprompted review
Reply from Hays Travel - Spennymoor
Morning , Thank you so much for your lovely comments. It was my pleasure to book your next holiday. Great to talk to you. Hope to see you soon. Thanks Cheryl.
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