Hays Travel - Spennymoor Reviews 

1,097
TrustScore 5 out of 5

4.9

55 Cheapside, DL16 6QF Spennymoor, GB


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Rated 5 out of 5 stars

The Hays staff in the Spennymoor branch put themselves out to help you they are respectful and courteous at all times, they explain any issues that you may have. It would be wonderful if all forward f... See more

Company replied

Rated 5 out of 5 stars

Yet another excellent service on our booking from Claire, we just gave Claire the holiday details and she found us the exact holiday and dates we wanted.Claire is always brilliant at booking our holid... See more

Rated 5 out of 5 stars

s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more

Company replied

Rated 5 out of 5 stars

We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 55 Cheapside, DL16 6QF, Spennymoor, United Kingdom

  • 01388 819297

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,097)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Just booked my next holiday Cheryl was brilliant looked for exactly what I wanted an at a brilliant price to lovely customer service thanks for all your help cheryl

February 25, 2026
Unprompted review
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Reply from Hays Travel - Spennymoor

Morning , Thank you so much for your lovely comments. It was my pleasure to book your next holiday. Great to talk to you. Hope to see you soon. Thanks Cheryl.

Rated 5 out of 5 stars

always met with a smile and very…

always met with a smile and very helpful and experienced with booking my holidays , finding best deals and hotel that suits my needs, keep up the good work ladies

February 25, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for this lovely review, We will be sure to pass this on to Leah. Have a wonderful holiday and we will see you soon :-)

Rated 5 out of 5 stars

Excellent custom service

Leah was fabulous, she found the holiday I had seen on an email I received and arranged everything for me. It was with a company she had to ring to get availability & prices.
I booked, then couple of days later a friend asked to go with me, Leah sorted our options & amended the booking for 2 people. Thanks excellent customer service.

February 24, 2026
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Reply from Hays Travel - Spennymoor

Good Afternoon,

We appreciate you taking the time to share your experience. We're happy to hear that we were able to find your holiday and Thank you for recognizing our customer service.

Leah :)

Rated 5 out of 5 stars

What can I say but exceptional service…

What can I say but exceptional service again from Clare and the team at Spennymoor Hays , always 5 ⭐️ service

February 14, 2026
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Reply from Hays Travel - Spennymoor

Good Afternoon.

We appreciate you taking the time to share your kind words! We hope you have a lovely time.

Clare :)

Rated 5 out of 5 stars

Brilliant service from Rebecca

Brilliant service from Rebecca
Helpful from start to finish
Very happy customers

February 13, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for your lovely review. It was my pleasure to book your holiday and find one that was right for you both. Hope to see you again soon. Thanks Rebecca.

Rated 5 out of 5 stars

Continued Satisfaction with the services at Hays Travel Spennymoor.

As always it is a pleasure to book my trips with Hays Travel Spennymoor. The Staff are all exceptionally pleasant and professional. They explain clearly on Airport Transfers even to the point of directions on how to exit in the correct direction to ensure that the accommodation venues are reached easily. Thanks again to the Staff at Hays Spennymoor.

February 13, 2026
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Reply from Hays Travel - Spennymoor

Thank you for this wonderful review. It's always a pleasure to have you in branch and we look forward to seeing you again soon. Angela

Rated 5 out of 5 stars

She found exactly what I was looking for

She found exactly what I was looking for
She was very very helpfull and I booked a holiday
Thanks very much for your help

February 13, 2026
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Reply from Hays Travel - Spennymoor

Thankyou for the lovely feedback for leah i will pass this on to her :) Rebecca

Rated 5 out of 5 stars

The girl at hays was very helpful when…

The girl at hays was very helpful when I was looking for a holiday . I ended up with a great deal and excellent flight times

February 12, 2026
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Reply from Hays Travel - Spennymoor

Thankyou for the lovely feedback, its appreciated :) Rebecca

Rated 5 out of 5 stars

Leah was very helpful and answered all…

Leah was very helpful and answered all our questions nothing was a trouble for her we are very happy with our visits

February 11, 2026
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Reply from Hays Travel - Spennymoor

Thank you for taking the time to leave such wonderful feedback! You are going to absolutely love this cruise and I can't wait to hear all about it! Thanks Leah

Rated 5 out of 5 stars

Helped by knowledgeable staff Cheryl to…

Helped by knowledgeable staff Cheryl to get the things we wanted and avoid the things we didn't.
Worked within our budget, did not try to push extras.

February 4, 2026
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Reply from Hays Travel - Spennymoor

Thank you for leaving lovely comments, I'm so glad I could get you your perfect holiday and I can't wait to hear all about it! Thanks Cheryl

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service upon entering store ,nothing was a problem listened to what we wanted and booked without any pressure .

February 10, 2026
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Reply from Hays Travel - Spennymoor

Afternoon , thank you so much for your lovely feedback on my service, it was my pleasure to book your holiday. Thanks Cheryl

Rated 5 out of 5 stars

Booking carabean Cruise

Jen was very good at giving us the information we needed to make the decision of what Cruise we wanted.

February 7, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for your lovely review, I hope you have an amazing trip and cant wait to hear all about it.

Thanks Jen x

Rated 5 out of 5 stars

Satisfied customer as always

Booked our second holiday this year with Hays! They always price match from the online price l get which means l don't have the stress of doing it myself. It's so easy to pop into the Spennymoor shop and book with the friendly and helpful staff.

January 31, 2026
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Reply from Hays Travel - Spennymoor

Morning , Thank you for your lovely comments. We are always here to help and service your bookings. Hope to see you again for the next one. Thanks Leah.

Rated 5 out of 5 stars

Top service as always

Rebecca and her colleague spent ages pricing up different options until the right option was found for a cruise and pre stay. Very professional and knowledgeable and I felt very confident that the right holiday would be found.

February 6, 2026
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Reply from Hays Travel - Spennymoor

Thankyou for the lovely feedback, always a pleasure and just message me with any questions, :) Rebecca

Rated 5 out of 5 stars

Very friendly staff …

Very friendly staff that go above and beyond to secure the perfect holiday for their customers.

February 7, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for this lovely review. I will be sure to pass your kind words on to Jen. We hope you have an amazing time and will see you soon. Angela x

Rated 5 out of 5 stars

Above and beyond!

Rebecca went above and beyond to make sure we got our perfect itinerary; we rarely receive service as good as this. She is a star. Thank you Rebecca.

February 7, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for taking the time to leave such and amazing review. I will be sure to pass this on to Rebecca. we hope you have an amazing time and look forward to seeing you again soon. Angela x

Rated 5 out of 5 stars

Rebecca is always very helpful

Rebecca is always very helpful. She understands what we like ,as we have dealt with Rebecca since she worked at Thomas Cook in Durham. Wouldn't go anywhere else .

February 6, 2026
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Reply from Hays Travel - Spennymoor

Thank you for the lovely review, always a pleasure to get your holidays sorted and have a catch up. see you after this one for the next :) Rebecca

Rated 5 out of 5 stars

Leah from Spennymoor branch was…

Leah from Spennymoor branch was fantastic so helpful.

February 4, 2026
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Reply from Hays Travel - Spennymoor

Thank you so much for your lovely comments Alexandra, I know just how much you have wanted this trip and I'm so glad we have got it booked for you and I can't wait to hear all about it! Thanks Leah

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