Hays Travel - St Andrews Reviews 

663
TrustScore 5 out of 5

5.0

37 Bell Street, KY16 9UR St Andrews, GB


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Rated 5 out of 5 stars

We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more

Company replied

Rated 5 out of 5 stars

Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more

Company replied

Rated 5 out of 5 stars

We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 37 Bell Street, KY16 9UR, St Andrews, United Kingdom

  • 01334756087

5.0

Excellent

TrustScore 5 out of 5

663 reviews

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5.0

All reviews

(663)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Enticing.

Jan is so helpful and knowledgeable . The posters in the window certainly do entice you in. Booked a cruise with Ambassador for 2027!!
This is the 4th time we have booked through Hays.

August 14, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your kind review, and thank you for visiting Hays Travel in St Andrews. We hope you have a wonderful time on your cruise!

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable

We were welcomed with the usual smiles from all the staff. Kath knows us, and the kind of holidays we look for, so was able to point us in the right direction. She made a few phone calls to make sure we had all the info we needed before booking our tour in Vietnam.

August 5, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you visiting Hays travel in St Andrews and we hope you have a wonderful time in Vietnam

Rated 5 out of 5 stars

Always easy

Always easy, quick service with great turnaround and great customer service.

August 9, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. It is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Helpful staff

Kath was extremely helpful even after the presentation when phone and internet reception were poor, making communication with Scenic more difficult

August 8, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We are pleased to have been able to help you with your cruise booking. It is nice to have a holiday to look forward too.

Rated 5 out of 5 stars

Simply the best service.

Simply the best service.

August 7, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate your loyalty to Hays in St Andrews and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Being looked after at Hays Travel

Kath , who looked after us was very helpful in every way , she took great deal of time finding the holiday we were wanting . although we have been there before she spent a fair bit of time finding the time of year the time of flights and the airport we were wanting to leave from . well done

August 6, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate your loyalty to Hays travel in St Andrews and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Have used Hays St Andrews for many…

Have used Hays St Andrews for many years and had consistently good service from Kath and her team.

August 1, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Easy decision made by phone call re…

Easy decision made by phone call re what I wanted for a winter break.Booked it by advice given as I trust the sales assistant.

July 17, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Lovely to have a holiday to look forward too

Rated 5 out of 5 stars

Helpful service.

Helpful service.

I spoke to Jan initially and she gave us some great options and advice. The price was matched with what we'd found online and the process was made very pleasant and easy.

July 9, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Nice to have a holiday to look forward too

Rated 5 out of 5 stars

Hays Travel experience

From entry into the shop the experience could not have been better. All questions answered by someone who knew what she was talking about. Two holidays booked with minimum fuss. Could not ask for more.

July 3, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We are happy to have helped with your bookings and it is nice to have holidays to look forward too

Rated 5 out of 5 stars

Jacob was absolutely 1st class it has…

Jacob was absolutely 1st class it has been a long time since was on a holiday nothing was a problem he even organised my travel insurance &printed paper work out for me very grateful for all his assistance

July 2, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Nice to have something to look forward too

Rated 5 out of 5 stars

Excellent service!

Jacob was very helpful, friendly, informative and patient and helped us to look at various options without any pressure.

July 7, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too

Rated 5 out of 5 stars

Excellent service from amazing staff.

Excellent service from amazing staff.
Helpful and knowledgeable about the holidays, great recommendations and absolute joy to deal with, as always.

July 5, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too


Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and found my perfect holiday for us and booked within 24 hours
Thanks

June 29, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too

Rated 5 out of 5 stars

Great service from Jan at Hays …

Great service from Jan at Hays St.Andrews. Nothing is too much trouble for her and a pleasure to deal with. Goes above and beyond to help.

June 28, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too

Rated 5 out of 5 stars

thank you hays

attention to detail and listened to all that we wanted

June 25, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Nice to have a holiday to look forward too .

Rated 5 out of 5 stars

Kath ( office manager) most…

Kath ( office manager) most knowledgable, helpful and efficient.

June 25, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too


Rated 5 out of 5 stars

Holiday Booking

Jan is absolutely wonderful and always helps us on our holiday bookings. She always knows where to go, best hotels and always gives the best advice when travelling. I would always recommend seeing Jan if you are struggling where to visit. Thank you Jan for all your help.

June 21, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Friendly and very helpful staff and…

Friendly and very helpful staff and nothing was too much trouble for them.
Kath went out of her way to assist us find our holiday and Jan also weighed in to help

June 8, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Visit to local shop

We would only ever use this branch of Hays. The staff (Cath in particular) are always attentive and spend time finding a holiday that would suit you. They have never let us down.

June 10, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, always nice to have a holiday to look forward too

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