We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
Company replied
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We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
Company replied
Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more
Company replied
We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more
Company replied
Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
37 Bell Street, KY16 9UR, St Andrews, United Kingdom
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Personal tailored service; as usual they got it spot on. Stayed in a wonderful hotel in Malta which by far exceeded my expectations. The whole trip was wonderful.

Reply from Hays Travel - St Andrews
Went intoHays and was greeted by Kath with a lovely smile and welcone. Couldn't have been more helpful in booking our holiday. Explaining about flight times and also arranging for assistance for us at the airport. We will always book with Hays. All staff in St Andrews are wonderful.

Reply from Hays Travel - St Andrews
Jan at St. Andrews branch was extremely helpful and kept us fully informed during the whole booking process and was very prompt with her responses to all of our queries. Thank you for a great service.

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
We had a lot of different and changing requirements. Kath dealt with all of these clearly explaining all our options. All with a smile.

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
Staff were friendly, informative and helpful. They answered all our questions clearly and simply.

Reply from Hays Travel - St Andrews
Very helpful. Friendly staff. Gave dates and place and Jan came up with a package for us. We wouldn’t have a clue and were delighted

Reply from Hays Travel - St Andrews
Jacob was a star, professional and Knowledgeable
Thanks young man, you made our holiday choice so easy

Reply from Hays Travel - St Andrews
Very good experience, our travel agent went above and beyond to help us decide on our honeymoon, took time and was very knowledgeable if we had any questions.

Reply from Hays Travel - St Andrews
Kathleen is amazing met everything that we we're looking for, this is the second time booking with Kathy don't think I'd use anyone else. can't wait to go back to Barbados to celebrate our silver wedding anniversary and show our daughter where we got married.

Reply from Hays Travel - St Andrews
Jan is fab. Takes away all the hassle of booking holiday and always finds us a nice hotel in a good location.

Reply from Hays Travel - St Andrews
Great ,welcoming staff in your St Andrews Branch who answered all our questions and gave us a lot of help

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
Kath (manager?) was extremely helpful, took her time in order to give us a travel arrangement that would suit me well. Would definitely use them again.

Reply from Hays Travel - St Andrews
Helpful and friendly staff who know their products.

Reply from Hays Travel - St Andrews
If you want an honest, efficient and friendly service then you can do no better than going into Hays Travel, St Andrews. Kath really helped us get a great holiday booked. Looking forward to next year.

Reply from Hays Travel - St Andrews
Helpful and patient staff member. I was looking at 2 options of holiday to Dutch bulb fields for myself and a friend. I had to keep phoning back as was consulting my friend by phone with all the info. The booking was made so easy by the Hays representative.

Reply from Hays Travel - St Andrews
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