Hays Travel - St Andrews Reviews 

663
TrustScore 5 out of 5

5.0

37 Bell Street, KY16 9UR St Andrews, GB


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Rated 5 out of 5 stars

We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more

Company replied

Rated 5 out of 5 stars

Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more

Company replied

Rated 5 out of 5 stars

We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 37 Bell Street, KY16 9UR, St Andrews, United Kingdom

  • 01334756087

5.0

Excellent

TrustScore 5 out of 5

663 reviews

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5.0

All reviews

(663)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s so easy going into shop rather…

It’s so easy going into shop rather than over the internet
Very knowledgeable agent

December 2, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays travel in St Andrews and it is great to have a holiday to look forward too

Rated 5 out of 5 stars

Thanks for booking my holiday.

Thanks for booking my holiday.

Jan was very helpful and manage to get my holiday sorted at short notice.

dave

November 27, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We are happy to have helped and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Booking a cruise at St Andrews branch of Hays.

Excellent friendly informative and efficient personal service.

November 15, 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review, We appreciate you booking in Hays in St Andrews and it is nice to have a holiday to look forward too

Rated 5 out of 5 stars

Lovely staff

Lovely staff. Jacob is really good at his job

November 6, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Great service and nothing a problem to…

Great service and nothing a problem to them- all done with a smile!!

November 15, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Jan was exceptionally helpful

Jan was exceptionally helpful, explained options clearly and made booking process a positive experience 👍

November 13, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have something to look forward too

Rated 5 out of 5 stars

Happy customers

Staff were very knowledgeable,they were brilliant in building the holiday we wanted,we were made very welcome the minute we entered the shop.

November 6, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Brilliant, just Brilliant.

Jacob was absolutely brilliant and deserves a medal for putting up with my elderly fathers one liners. I would highly recommend Hays.

November 12, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Excellent job

Excellent job. Jacob led from the front and was well supported by the rest of the staff.

November 11, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Always nice to have a holiday to look forward too

Rated 5 out of 5 stars

Quick and efficient

Very quick and efficient help with agent going the extra mile to help

October 31, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback.

Rated 5 out of 5 stars

I’ve always go to this shop as the…

I’ve always go to this shop as the staff are great and friendly.

October 30, 2025
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Reply from Hays Travel - St Andrews

Thank you for your kind review! If there's anything else we can do for you in the future please get in touch.

Rated 5 out of 5 stars

Great knowledge

The assistants know us and always help us find great holidays.

October 28, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate your loyalty to Hays in St Andrews and hope you have a lovely time

Rated 5 out of 5 stars

Travel booking for Venice

A very helpful and informative booking experience with Jacob.

October 12, 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback, nice to have a holiday to look forward too

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff

October 11, 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday

Rated 5 out of 5 stars

Always great service very helpful and…

Always great service very helpful and efficient look for advice and receive it with confidence
Thank you

October 7, 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday

Rated 5 out of 5 stars

Excellent service

Great experience. All questions answered promptly and easily. Nothing too much trouble. Holiday booked and documents emailed over immediately. Great team in the St Andrews branch. Thanks Kath for all your support.

October 8, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to provide your positive feedback. Lovely you have a holiday to look forward too

Rated 5 out of 5 stars

Its absolutely beautiful

Its absolutely beautiful. Nothing bad to say about this hotel

September 28, 2025
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Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive feedback, we are pleased you are enjoying your holiday

Rated 5 out of 5 stars

Always excellent service and the staff…

Always excellent service and the staff go out their way to make things easy for booking a holiday . Can't recommend enough.

September 27, 2025
Hays Travel - St Andrews logo

Reply from Hays Travel - St Andrews

Thank you for taking the time to leave your positive review. It is nice to have a holiday to look forward too and we appreciate you booking with Hays in St Andrews

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