We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
Company replied
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We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
Company replied
Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more
Company replied
We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more
Company replied
Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
37 Bell Street, KY16 9UR, St Andrews, United Kingdom
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It’s so easy going into shop rather than over the internet
Very knowledgeable agent

Reply from Hays Travel - St Andrews
Thanks for booking my holiday.
Jan was very helpful and manage to get my holiday sorted at short notice.
dave

Reply from Hays Travel - St Andrews
Excellent friendly informative and efficient personal service.

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
Great service and nothing a problem to them- all done with a smile!!

Reply from Hays Travel - St Andrews
Jan was exceptionally helpful, explained options clearly and made booking process a positive experience 👍

Reply from Hays Travel - St Andrews
Staff were very knowledgeable,they were brilliant in building the holiday we wanted,we were made very welcome the minute we entered the shop.

Reply from Hays Travel - St Andrews
Jacob was absolutely brilliant and deserves a medal for putting up with my elderly fathers one liners. I would highly recommend Hays.

Reply from Hays Travel - St Andrews
Excellent job. Jacob led from the front and was well supported by the rest of the staff.

Reply from Hays Travel - St Andrews
Very quick and efficient help with agent going the extra mile to help

Reply from Hays Travel - St Andrews
I’ve always go to this shop as the staff are great and friendly.

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
Always very helpful and constructive to my requirements

Reply from Hays Travel - St Andrews
A very helpful and informative booking experience with Jacob.

Reply from Hays Travel - St Andrews

Reply from Hays Travel - St Andrews
Always great service very helpful and efficient look for advice and receive it with confidence
Thank you

Reply from Hays Travel - St Andrews
Great experience. All questions answered promptly and easily. Nothing too much trouble. Holiday booked and documents emailed over immediately. Great team in the St Andrews branch. Thanks Kath for all your support.

Reply from Hays Travel - St Andrews
Its absolutely beautiful. Nothing bad to say about this hotel

Reply from Hays Travel - St Andrews
Always excellent service and the staff go out their way to make things easy for booking a holiday . Can't recommend enough.

Reply from Hays Travel - St Andrews
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