Hays Travel - St Annes Reviews 

1,039
TrustScore 5 out of 5

4.9

5 Burlington Centre, FY8 1SB St Annes, GB


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Rated 5 out of 5 stars

Friendly staff who don't push you into buying highly reccomendable for booking your next holiday. Hays staff are very helpful at explaining all your holiday bookings and talking you through everything... See more

Company replied

Rated 5 out of 5 stars

We were srtuggling to find self catering or B&B in Playa Blanca. We asked James for help and he found a fabulous holiday for us. Magic! Thank you for waving your magic wand and finding a great holiday... See more

Company replied

Rated 5 out of 5 stars

The assistants are extremely helpful in their advices and always aim to please the customer. I have used Hays travel over several years to arrange my holiday bookings and would not consider an alterna... See more

Company replied

Rated 5 out of 5 stars

I go to the shop knowing exactly what I want, dates, times, airline, location and hotel, and the hays staff will find me the best prices. Once booked, with deposit paid, the ongoing communication is e... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Burlington Centre, FY8 1SB, St Annes, United Kingdom

  • 01253807748

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,039)

122,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Colleagues very good and helpful and…

Colleagues very good and helpful and had past on the messages to other members of the team so I was t constantly repeating myself
Thanks

July 18, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your 5-star review! We really appreciate you taking the time to call the store and trusting us to book your holiday. We hope you have a fantastic trip and we look forward to helping you again ,
Team St Annes

Rated 5 out of 5 stars

Friendly staff who don't push you into buying

Friendly staff who don't push you into buying highly reccomendable for booking your next holiday. Hays staff are very helpful at explaining all your holiday bookings and talking you through everything.

July 16, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your 5* review! I will make sure to pass this on to James for you :) Kind Regards, Team St Annes

Rated 5 out of 5 stars

Professional

Professional, helpful and friendly.

July 2, 2026
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Reply from Hays Travel - St Annes

Thank you for the 5* review I'm glad I could help you with your holidays and look forward to helping you again in the future James

Rated 5 out of 5 stars

The best in the travel agency business.

The assistants are extremely helpful in their advices and always aim to please the customer. I have used Hays travel over several years to arrange my holiday bookings and would not consider an alternative. Well done.

July 10, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for the lovely feedback glad so glad we can help you and look forward to helping you on your next holiday Team St Anne's

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Thanks Kate.

July 10, 2026
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Reply from Hays Travel - St Annes

Thank you for your lovely review! It was lovely to book your holiday :) Hope to see you again soon. Kind Regards, Kate

Rated 5 out of 5 stars

Magic wand!🪄

We were srtuggling to find self catering or B&B in Playa Blanca. We asked James for help and he found a fabulous holiday for us. Magic! Thank you for waving your magic wand and finding a great holiday for us!🪄🔮🎩✨🪄

July 8, 2026
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Reply from Hays Travel - St Annes

Thank you so much for such for taking the time to leave such a lovely review!! I will make sure James' Magic wand is recharged for the next time! 🤣 Thank you once again Hays Travel

Rated 5 out of 5 stars

Couldn't fault at all he was very…

Couldn't fault at all he was very pleasant and 100 per cent helpful well done to you

July 6, 2026
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Reply from Hays Travel - St Annes

Thank you for the 5* review I'm glad I could help you book your holiday, It was lovely meeting you James

Rated 5 out of 5 stars

Fabulous team

Fabulous team. Always happy to help. We always book with Hays Travel in St Anne’s.

June 26, 2026
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Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! I will make sure to pass this on Ryley :) Kind Regards, Team St Annes

Rated 5 out of 5 stars

Thanks Hays Travel - and Ryley

As always a 5 star service by Hays Travel St. Annes. Ryley provided a first class, professional and friendly support to book our first ever cruise.

July 2, 2026
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Reply from Hays Travel - St Annes

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that we could assist with your first cruise booking. We look forward to helping you again soon. Ryley

Rated 5 out of 5 stars

Helpful and polite as always

Helpful and polite as always. Can't fault the service at all.

July 1, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely review! It was lovely to book your next holiday :) Hope to see you again soon. Kind Regards, Ryley

Rated 5 out of 5 stars

James at the St Annes branch is really…

James at the St Annes branch is really helpful and looks at different options, on your holiday choice .
First class customer care.

June 24, 2026
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Reply from Hays Travel - St Annes

Thank you so much for you lovely feedback!! Always a pleasure helping book your next holiday. Look forward to seeing you again soon and thanks again!! James

Rated 5 out of 5 stars

Ryly was very goo d booked with her…

Ryly was very goo d booked with her this year and now nex t year

June 25, 2026
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Reply from Hays Travel - St Annes

Thank you for your 5* review! It was so lovely to see you again and book your next trip! Kind Regards, Ryley

Rated 5 out of 5 stars

Kate was a pleasant and patient young…

Kate was a pleasant and patient young woman and guided us through every part of the process.We were very happy to book with hays and would do so again.

June 23, 2026
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Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! I will make sure to pass this on to Kate :) Kind Regards, Team St Annes

Rated 5 out of 5 stars

Just great placecto book holidays

Just great placecto book holidays

June 23, 2026
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Reply from Hays Travel - St Annes

Thank you so much for the kind feedback! We all enjoy booking your holidays too! Thanks again James

Rated 4 out of 5 stars

hays st annes

They did exactly what I asked for as they always do Riley was very helpful as she always is

June 23, 2026
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Reply from Hays Travel - St Annes

Thank you for your kind review! It was a pleasure to book your next holiday :) Kind Regards, Ryley

Rated 5 out of 5 stars

A brilliant team who work together to…

A brilliant team who work together to ensure the customer is fully supported. I mainly deal with Ryley, who is amazing but when she wasn’t in, both James and Kate dealt with my queries and booking and were fantastic. Wouldn’t use anyone else

June 14, 2026
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Reply from Hays Travel - St Annes

Thank you for your lovely review! I'm glad we managed to get this one booked for you :) Hope to speak soon! Kind Regards, Ryley

Rated 4 out of 5 stars

Found out what I wanted to know

Found out what I wanted to know. Kate was great but expensive. I won't be asking her out to dinner any time soon. She'd probably bankrupt me!

Kind regards

Gerry

June 19, 2026
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Reply from Hays Travel - St Annes

Thank you so much for leaving a review. I am sorry your travel insurance cost more than expected ! Kind Regards Kate

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