Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
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Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
I made an appointment, which was great, I didn’t realise you could do that. I was made to feel very welcome and James listened to what I wanted from my trip and we managed to book the perfect spot.... See more
Company replied
We use the St Annes Branch often usually 3 times per year and the service and attention to detail is excellent On this occasion we were served by a new member of staff in training who was assisted... See more
Company replied
Great service as always from Hayes Lytham St Annes. Booked 3 cruises in last few weeks. Very quick to respond to emails or phone calls Would always booked through these. Would highly recommend.... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
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Really helpful assistant who despite being relatively new took the time to explain every detail of my booking and requirements.

Reply from Hays Travel - St Annes
Kate was very helpful, I went in clueless of where to go as we will be traveling with an 12 week old baby and she helped us find a lovely family resort and even contacted the hotel direct for us to ensure we will have everything we need for the baby while we are there. She was very good with sticking within our price range to, will definitely be booking more threw Kate.

Reply from Hays Travel - St Annes
Alanis was very thorough and helpful, taking time to ensure that all our needs were met and all details were carefully checked.

Reply from Hays Travel - St Annes
As ever, friendly and professional service took the stress out of booking my holiday. Special thanks to James for his patience and expertise.

Reply from Hays Travel - St Annes
Great Work as always from Ryley she is so friendly and efficient
Well done Ryley

Reply from Hays Travel - St Annes

Reply from Hays Travel - St Annes

Reply from Hays Travel - St Annes
The staff were excellent and very knowledgeable and friendly

Reply from Hays Travel - St Annes
Excellent friendly, professional service by James and all the staff. Always a pleasure calling in to see them and book a holiday. Our go to place if we want to book any holiday. Thank you. Lyn and Noel

Reply from Hays Travel - St Annes
As always, whenever we go into Hays at St Annes for information and ' bookings ' the help provided is ( on this occasion provided by Alanis ) exceptional and we would have no hesitation in using them again.

Reply from Hays Travel - St Annes
I was assisted by the apprentice Kate .
She was friendly, welcoming and extremely patient and professional.
I changed my mind several times which didn’t bother her in the slightest, she was more than happy to help .
I would definitely recommend Kate to book with and Hays St Anne’s was a friendly, clean and welcoming branch .

Reply from Hays Travel - St Annes

Reply from Hays Travel - St Annes

Reply from Hays Travel - St Annes
3rd holiday I've booked here they advertise it on Facebook which is how I found out about it ,the deal the advertise was the deal I got no extra cost, really easy called me back when they said they would , 10 out of 10

Reply from Hays Travel - St Annes
John took the time to find exactly the citybreak we were looking for.

Reply from Hays Travel - St Annes
Very helpful taking plenty of time to help us choose our destination thanks Ryley.

Reply from Hays Travel - St Annes
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