Hays Travel - St Annes Reviews 

1,074
TrustScore 5 out of 5

5.0

5 Burlington Centre, FY8 1SB St Annes, GB


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Rated 5 out of 5 stars

Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more

Company replied

Rated 5 out of 5 stars

I made an appointment, which was great, I didn’t realise you could do that. I was made to feel very welcome and James listened to what I wanted from my trip and we managed to book the perfect spot.... See more

Company replied

Rated 5 out of 5 stars

We use the St Annes Branch often usually 3 times per year and the service and attention to detail is excellent On this occasion we were served by a new member of staff in training who was assisted... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Hayes Lytham St Annes. Booked 3 cruises in last few weeks. Very quick to respond to emails or phone calls Would always booked through these. Would highly recommend.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Burlington Centre, FY8 1SB, St Annes, United Kingdom

  • 01253807748

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,074)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service,

Excellent service,

April 9, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your 5* review! We will be sure to pass on your comments to Alanis! Kind Regards, Team St Annes

Rated 5 out of 5 stars

faultless as always

April 9, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your 5* review! We will be sure to pass on your comments to James! Kind Regards, St Annes

Rated 5 out of 5 stars

Excellent service

Really helpful assistant who despite being relatively new took the time to explain every detail of my booking and requirements.

April 8, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! We will make sure to pass your lovely words on to Kate! Kind Regards, Team St Annes

Rated 5 out of 5 stars

Kate was amazing

Kate was very helpful, I went in clueless of where to go as we will be traveling with an 12 week old baby and she helped us find a lovely family resort and even contacted the hotel direct for us to ensure we will have everything we need for the baby while we are there. She was very good with sticking within our price range to, will definitely be booking more threw Kate.

April 7, 2026
Unprompted review
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! We will make sure to pass your lovely words on to Kate! Kind Regards, Team St Annes

Rated 5 out of 5 stars

Excellent as always

Alanis was very thorough and helpful, taking time to ensure that all our needs were met and all details were carefully checked.

April 2, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! We will be sure to pass on your comments to Alanis! Kind Regards, Team St Annes

Rated 5 out of 5 stars

Travel Experts

As ever, friendly and professional service took the stress out of booking my holiday. Special thanks to James for his patience and expertise.

March 29, 2026
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Reply from Hays Travel - St Annes

Thank you for your kind comments. Team S Annes

Rated 5 out of 5 stars

All staff friendly

All staff friendly , Holiday booked very happy

March 31, 2026
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Reply from Hays Travel - St Annes

Thank you for your 5 star review! It was a pleasure to book your next holiday :) Kind Regards, Ryley

Rated 5 out of 5 stars

A pleasure to book a holiday

Excellent friendly, professional service by James and all the staff. Always a pleasure calling in to see them and book a holiday. Our go to place if we want to book any holiday. Thank you. Lyn and Noel

March 26, 2026
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Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! It's always a pleasure when you come in and see is :) Hope to see you again soon. Kind Regards, Team St Annes

Rated 5 out of 5 stars

As always

As always, whenever we go into Hays at St Annes for information and ' bookings ' the help provided is ( on this occasion provided by Alanis ) exceptional and we would have no hesitation in using them again.

March 20, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! We will be sure to pass on your kind words to Alanis :) Kind Regards, Team St Annes

Rated 5 out of 5 stars

I was assisted by kate who was excellent .

I was assisted by the apprentice Kate .
She was friendly, welcoming and extremely patient and professional.
I changed my mind several times which didn’t bother her in the slightest, she was more than happy to help .
I would definitely recommend Kate to book with and Hays St Anne’s was a friendly, clean and welcoming branch .

March 20, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for taking the time to leave your kind review! I am so pleased your recent experience with us was excellent :) Kind Regards, Kate

Rated 5 out of 5 stars

Saint Anne’s

Brilliant staff extremely helpful ⭐️⭐️⭐️⭐️⭐️

March 19, 2026
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Reply from Hays Travel - St Annes

Thank you for your kind feedback! We look forward to seeing you again soon Ryley :)

Rated 5 out of 5 stars

The staff

The staff were very friendly and helpful

March 8, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely review! It was a pleasure to book your next holiday :) Kind Regards, Ryley

Rated 5 out of 5 stars

Great Customer experience

3rd holiday I've booked here they advertise it on Facebook which is how I found out about it ,the deal the advertise was the deal I got no extra cost, really easy called me back when they said they would , 10 out of 10

March 14, 2026
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Reply from Hays Travel - St Annes

Thank you for your kind comments. St Annes Team

Rated 5 out of 5 stars

Very helpful taking plenty of time to…

Very helpful taking plenty of time to help us choose our destination thanks Ryley.

March 9, 2026
Hays Travel - St Annes logo

Reply from Hays Travel - St Annes

Thank you for your lovely 5* review! It was a pleasure to book your next holiday :) Hope to see you again soon. Kind Regards, Ryley

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