Wow just wow, Stella is absolutely amazing, nothing is a bother to her, we tell her what we would like and she's soooooo helpful, wouldn't use any other agent!!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stella booked our last holiday and we didn’t hesitate to come back to her this year. She is friendly, timely and great at what she does. Organising holidays can be stressful and Stella takes that all... See more
Company replied
Another effortless booking with Hays. All the stress and hassle of endlessly searching for a holiday to suit our needs was taken away from us by Allowing Stella to do all the hard work, and she came... See more
The most straight forward, easy experience! Stella deals with the whole process I barely had to lift a finger. I also got an amazing holiday deal better than I could find on any holiday site. I have... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Stella Briggs, SR5, Sunderland, United Kingdom
- 1915437664
4.9
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent, amazing
Wow just wow, Stella is absolutely amazing, nothing is a bother to her, we tell her what we would like and she's soooooo helpful, wouldn't use any other agent!!!!
July 27, 2026
Very fast and efficient service
Very fast and efficient service. Booked up and all sorted over the phone and cheaper than I could get myself!!
July 2, 2026
Stella was very helpful
Stella was very helpful, making sure that we understood the process and the package completely, and we'd have no hesitation in recommending her to others.
June 21, 2026
Stella is your girl for holiday bookings
Stella thank you so much, you made the whole experience stress free. Super fast response times. Found us a bargain. Would recommend 1 million %
April 14, 2026
Effortless experience
Another effortless booking with Hays. All the stress and hassle of endlessly searching for a holiday to suit our needs was taken away from us by Allowing Stella to do all the hard work, and she came up trumps once again.
Stella is an absolute pleasure to deal with and a huge credit to Hays travel.
February 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Marvellous Stella the very best
Couldn’t have asked for better agent she is helpful nothing too much trouble bent over backwards to help will be recommend her to everyone
January 14, 2026
Reply from Hays Travel - Stella Briggs
Thanks for the glowing review Shirley - Happy holidays x
Reply from Hays Travel - Stella Briggs
Thanks for taking the time to leave a review Leeanne. Happy holidays x
Stella Briggs world Class
All I can say is Stella Briggs is one of the best customer service person i have ever had the pleasure to know there is nothing she would not help us with most impressed.
October 27, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for the review Tosh! Happy holidays! x
Stella at hays made our holiday booking…
Stella at hays made our holiday booking effortless. We gave her dates & destination and she did all the work. We will definitely be booking all future trips away with her.
Thank you
September 15, 2025
Reply from Hays Travel - Stella Briggs
Thanks for the review Sara. Happy holidays! x
Hays travel
I messaged stella what holiday i would like to book and when she came back to me within minutes with a price etc.
September 19, 2025
Reply from Hays Travel - Stella Briggs
Many thanks for the review Wendy! Happy holidays! x
I messaged Stella briggs with dates on…
I messaged Stella briggs with dates on which we could fly asked her if any deals .
Stella asked were we would like to go and if we had a budget.
Sent a few places in which we were interested.
Stella sent a few different ones
On which we really wanted to go to cape Verde as its on the bucket list .
Stella looked and sent us some details in which we were very pleased with and booked it
Stella was very helpful
August 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks for your review Wendy! Happy Holidays x
Great and efficient service
Great and efficient service, so helpful and fast. Very friendly
July 16, 2025
Reply from Hays Travel - Stella Briggs
Thanks for the review! Happy holidays! x
Thanks to Stella this is the easiest…
Thanks to Stella this is the easiest holiday I’ve booked ,she took on board everything I asked for and offered advice as well.she definitely took the stress out of booking a holiday
July 10, 2025
Reply from Hays Travel - Stella Briggs
Thanks for taking the time to leave me a review! Happy holidays! xx
Excellent service from start to finish…
Excellent service from start to finish would recommend Stella for all your holidays
June 29, 2025
Reply from Hays Travel - Stella Briggs
Thanks for taking the time out to leave a review James.... until the next time - Happy Hols! x
Stella was fantastic
Stella was fantastic. Contacted as our friends were booking the same place at the same time. Couldn't of been easier, clear communication, friendly and approachable. Will find out all you need to know and send through. Can't fault the service. Will be coming back to book future holidays
June 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks for making time to leave a review! I really appreciate it. happy holidays! x
Really good service 10/10
May 15, 2025
Reply from Hays Travel - Stella Briggs
Thanks for your feedback Ian - happy hols!
Extremely helpful
Extremely helpful, always happy to answer any questions and explains everything.
May 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks for leaving feedback Sandra! Happy holidays! x
Stella went above and beyond to help us…
Stella went above and beyond to help us book our holiday! Will definitely be booking through her again :)
March 2, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for leaving a review Jessica - happy hols! x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.