Stella booked our last holiday and we didn’t hesitate to come back to her this year. She is friendly, timely and great at what she does. Organising holidays can be stressful and Stella takes that all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another effortless booking with Hays. All the stress and hassle of endlessly searching for a holiday to suit our needs was taken away from us by Allowing Stella to do all the hard work, and she came... See more
Company replied
The most straight forward, easy experience! Stella deals with the whole process I barely had to lift a finger. I also got an amazing holiday deal better than I could find on any holiday site. I have... See more
Company replied
Stella was fantastic. Contacted as our friends were booking the same place at the same time. Couldn't of been easier, clear communication, friendly and approachable. Will find out all you need to know... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Stella Briggs, SR5, Sunderland, United Kingdom
- 1915437664
4.9
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good service 10/10
May 15, 2025
Reply from Hays Travel - Stella Briggs
Thanks for your feedback Ian - happy hols!
Extremely helpful
Extremely helpful, always happy to answer any questions and explains everything.
May 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks for leaving feedback Sandra! Happy holidays! x
Stella went above and beyond to help us…
Stella went above and beyond to help us book our holiday! Will definitely be booking through her again :)
March 2, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for leaving a review Jessica - happy hols! x
Stella was so helpful and approachable…
Stella was so helpful and approachable and explained everything thoroughly when I booked through her will definitely book again
March 8, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for taking the time to leave a review Julie. Happy holidays! x
Booked many times now with Stella and…
Booked many times now with Stella and always the service was first class everything done effectively and on time didn’t have to worry about anything. Would highly recommend
January 30, 2025
Reply from Hays Travel - Stella Briggs
Thanks for leaving a glowing review James! Happy holidays!
Absolutely fab from enquiring about…
Absolutely fab from enquiring about booking to booking the holiday and it's was not a bother to Stella to add on after booking highly recommended thanks again 😄
January 13, 2025
Reply from Hays Travel - Stella Briggs
Thanks for the great review Annette xx
Will book again
Very helpful agent got us a great deal with our budget . And it was a quick and easy booking.
Defonatly will recommend Stella and will book any future holiday with her .
January 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for your feedback. Happy hols! x
Stella made things easy
Stella made things easy. I had a long list of requirements and she never complained. She managed to get the best price too. She gave good advice and I never felt like anything was a bother to her even though she was incredibly busy. Will definitely be using her in the future. She was recommended to me by a friend as they think she is great too.
January 12, 2025
Reply from Hays Travel - Stella Briggs
Thanks so much for the glowing review! Happy holidays! x
Couldn’t ask for better!
The most straight forward, easy experience!
Stella deals with the whole process I barely had to lift a finger. I also got an amazing holiday deal better than I could find on any holiday site. I have used Stella a couple of times for holidays now and she deals with all our family holidays, definitely won’t use anywhere else. Couldn’t recommend more.
January 9, 2025
Reply from Hays Travel - Stella Briggs
Thanks for leaving a five star review! happy holidays xx
Great to deal with as always
Great to deal with as always. Sorts everything for 100% recommend thanks again Stella.
December 24, 2024
Reply from Hays Travel - Stella Briggs
Thanks so much for taking the time to leave a review - Happy hols! x
Stella was fantastic as always never…
Stella was fantastic as always never fails to give us a great deal iv booked with hays travel for over 40 years would not go with anyone alse everyone iv dealt with over the years have been exelent
November 13, 2024
Reply from Hays Travel - Stella Briggs
Thanks for the review Christine! Happy Holidays! x
Stella found the holiday I requested…
Stella found the holiday I requested and made it very easy for me to book.
October 24, 2024
Reply from Hays Travel - Stella Briggs
Thanks for taking the time to leave a review. Happy holidays x
Stella was fab I always use her
October 24, 2024
Reply from Hays Travel - Stella Briggs
Thanks for taking the time to leave a review Adelle. Happy holidays! x
Stella is absolutely brilliant as…
Stella is absolutely brilliant as always, I will keeps booking holidays with her as she totally understands what we are looking for and offers us three suggestions to match our perfect criteria. Seamless service and fantastic communication throughout - Thank you once again
October 5, 2024
Reply from Hays Travel - Stella Briggs
Thanks so much for taking the time to leave me a glowing review! Happy holidays!
Excellent service from Stella Briggs…
Excellent service from Stella Briggs would highly Recommend to friends looking for a stress free easy booking service.
September 19, 2024
Reply from Hays Travel - Stella Briggs
Thanks so much Shaun! Have the best time! x
Stella has booked our last 3 holidays
Stella has booked our last 3 holidays, nothing is ever a bother for her. Even though I can be a pain. Will always go through her now. Thanks again Stella
August 22, 2024
Reply from Hays Travel - Stella Briggs
Ahhh thanks for leaving a review Kim! Happy holidays.. again! x
Cape Verde
Contacted Stella regarding a holiday to Cape Verde ,within an hour the holiday was all booked and all paperwork received .Excellent service
August 15, 2024
Reply from Hays Travel - Stella Briggs
Thanks so much for taking the time to leave a lovely review. Happy holidays! x
5 Star rating
Stella was amazing, so helpful and polite in booking us our family holiday. Great service would highly recommend and use in the future.
Thanks again.
August 22, 2024
Reply from Hays Travel - Stella Briggs
Thanks for leaving a review Rachael, Happy hols! x
Another holiday I have booked with…
Another holiday I have booked with stella and again outstanding service.
July 25, 2024
Reply from Hays Travel - Stella Briggs
Thanks for your review Paula. Happy holidays! x
Professional speedy personal service…
Professional speedy personal service from start to finish
July 20, 2024
Reply from Hays Travel - Stella Briggs
Thanks for the review Richard, happy holidays!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.