Stella booked our last holiday and we didn’t hesitate to come back to her this year. She is friendly, timely and great at what she does. Organising holidays can be stressful and Stella takes that all... See more
Company replied
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Stella booked our last holiday and we didn’t hesitate to come back to her this year. She is friendly, timely and great at what she does. Organising holidays can be stressful and Stella takes that all... See more
Company replied
Another effortless booking with Hays. All the stress and hassle of endlessly searching for a holiday to suit our needs was taken away from us by Allowing Stella to do all the hard work, and she came... See more
Company replied
The most straight forward, easy experience! Stella deals with the whole process I barely had to lift a finger. I also got an amazing holiday deal better than I could find on any holiday site. I have... See more
Company replied
Stella was fantastic. Contacted as our friends were booking the same place at the same time. Couldn't of been easier, clear communication, friendly and approachable. Will find out all you need to know... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Stella Briggs, SR5, Sunderland, United Kingdom
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Ease of booking, and treatment from Stella was fabulous, always goes that little extra for you, will continue to book with these because of that alone, added bonus being, prices are beat every time 😁

Reply from Hays Travel - Stella Briggs
Stella had a good knowledge of resorts and holidays and assisted with choosing next years holiday

Reply from Hays Travel - Stella Briggs
Stella is always helpful and responsive. She makes the booking experience very easy and she is very knowledgeable. Would definitely recommend.

Reply from Hays Travel - Stella Briggs
Stella helped me book a dream holiday for myself and my partner. She explained everything about the booking process and ensured we had detailed information on where we were booking.
So friendly and helpful will definitely be going to Stella for any future holidays.

Reply from Hays Travel - Stella Briggs
Excellent service, holiday booked within 10 minutes and all my documents printed out & ready to go.

Reply from Hays Travel - Stella Briggs

Reply from Hays Travel - Stella Briggs
Stella Briggs was amazing from start to finish wouldn't let anyone else book my holidays

Reply from Hays Travel - Stella Briggs

Reply from Hays Travel - Stella Briggs
very friendly and efficient service got all booked up with exactly what i asked for and slightly cheaper than i had seen elsewhere which was a bonus and stella told me everything i need to know and said she’d be available for any questions i might have
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