We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more
Company replied
We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more
Company replied
Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom
- 01642 613097
4.9
Excellent
807 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and super happy again…
Fantastic service and super happy again with my cruise! This will be my 7th cruise and my 10th booking with Hays Stockton! Fantastic!
October 24, 2025
Reply from Hays Travel - Stockton
Thank you for taking the time to review our service, im glad we got another cruise booked for you Thanks Danielle
The girl Natalie was fantastic so…
The girl Natalie was fantastic so helpful and polite and did everything possible for us would give her 100%
October 23, 2025
Reply from Hays Travel - Stockton
Aww this is a great review. Thank you, i will pass on your comments to Natalie. Regards, Louise
perfect cruise …
on booking our cruise Connor from the Stockton branch went above and beyond it was a complicated trip but took all the stress away allowing us to build the perfect cruise with a 4 night stay nothing was to much trouble and gave us ideas for places to see and do. Would highly recommend no question was left unanswered a very prompt service was given was like having our own holiday planner thanks again to Connor.
October 22, 2025
Reply from Hays Travel - Stockton
Thank you for taking the time to write such a fantastic review :)
I will pass your comments on to Connor. Thank You, Louise
Excellent service just like my…
Excellent service just like my grandparents said it would be
October 18, 2025
Reply from Hays Travel - Stockton
Thank you for leaving such a lovely review, im glad the service was as expected Thanks Louise
We were served by a lady called…
We were served by a lady called Danielle and she was so helpful and understanding of my situation. Great customer service from her and I would highly recommend Hays travel Stockton for any holiday booking
October 8, 2025
Reply from Hays Travel - Stockton
Hi Tracy - So glad we got you sorted and we hope you have a lovely time! Danielle x
Really helpful and polite staff
October 15, 2025
Reply from Hays Travel - Stockton
Thanks so much for your review Andy - so glad we could get you booked up on your tour! Natalie :)
The assistants were very helpful did…
The assistants were very helpful did exactly what i asked for no quibble always tried to give the best deals
October 2, 2025
Reply from Hays Travel - Stockton
Thank you so much for the review :) It was lovely speaking to you and glad i managed to get your sorted. Thanks, Louise
Reply from Hays Travel - Stockton
Thanks for taking the time to review my service. Thanks, Danielle.
Not for first time this year
Not for first time this year, Louise was outstanding in finding us a holiday with value, it's a pity we couldn't fly out of Teesside, but at over 500£ cheaper we got the next best thing, a big thank you Louise
October 5, 2025
Reply from Hays Travel - Stockton
Thank you for leaving a 5* review, im glad we got such a big saving see you soon Thanks Louise
Reply from Hays Travel - Stockton
Thank you so much for your lovely review Jennifer. It was great to get you booked up with the girls! Natalie :)
Holiday to Portugal
My holiday was booked by a new team member, Louise, who did a fantastic job. I had a £100 discount code from Tui to use, and it was a struggle for the system to accept it. However, Louise persevered, and once I'd changed the board basis, the voucher was accepted. Well done on your 1st booking Louise.
October 3, 2025
Reply from Hays Travel - Stockton
Thank you for such a great review, this has boosted my confidence so much. Thanks for your patience throughout the booking process. Many thanks, Louise T :)
As always the staff in the Stockton…
As always the staff in the Stockton branch were fantastic booking our holiday was very easy Danielle and her staff always give you 10/10 service
October 3, 2025
Reply from Hays Travel - Stockton
Thats a great review :) Thank you so much taking the time to write this and i will pass on your comments to Danielle. Thank you, Louise
Reply from Hays Travel - Stockton
Thank you for leaving a lovely review, im glad we got your holiday booked up and im sure you will have an amazing time Thanks Danielle
Reply from Hays Travel - Stockton
Thank you so much for your lovely review. Hopefully see you soon. Jo :)
All the staff was friendly and as it…
All the staff was friendly and as it was taking a while from checking flights and information offered me refreshments which was good.
September 18, 2025
Reply from Hays Travel - Stockton
Hello Stephen and thank you for leaving us a lovely review and we hope you enjoyed your refreshments. Many Thanks, Lindsey
The young man named Conner was really…
The young man named Conner was really helpful and talked me and my husband through everything we were very pleased with his help
September 18, 2025
Reply from Hays Travel - Stockton
Hello Angela, thank you so much for your kind words and a lovely review. Many Thanks, Connor
Nothing too much trouble
Connor was so patient and got us the holiday we were looking for. He did all of the work to make sure everything was just right and then printed the information we needed. It was such a simple procedure, we went home happy knowing everything had been taken care of and we had the correct documentary evidence to take away. Also the price was exactly the same as if we had booked the holiday directly with P&O. I would always use Hays Travel, they are professional and they know how to make the process hassle free!
September 20, 2025
Reply from Hays Travel - Stockton
Wow, what a fantastic review :) I will pass this on to Connor and thank you for your time rating his service. It is appreciated. Many Thanks, Louise
We booked our holiday without a…
We booked our holiday without a problem. Connor was pleasant and helpful
September 21, 2025
Reply from Hays Travel - Stockton
Thank you for leaving a lovely review im glad we got you sorted thanks Connor
Reply from Hays Travel - Stockton
Thank you for taking the time to write a review :) Many Thanks, Louise
Always book our holidays at Hays staff…
Always book our holidays at Hays staff always very good
September 11, 2025
Reply from Hays Travel - Stockton
Thank you for leaving a love review and im glad we got you sorted thanks Paige
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.