Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy Stourbridge branch staff all make... See more
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We always use Hays Travel Stourbridge and find them really welcoming and nothing is too much trouble. Tracy is perfection and always amazes us with her attention to detail, she takes the time to m... See more
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Beth was verh patient and explained the booking of a Caribbean cruise in great detail and we were assured that we could go into the shop sort out any future enquiries we had at any timr. Nothing w... See more
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We went into Stourbridge branch to get ideas of where to go in October and sat down with Beth. We always go back there as all of the staff are so helpful and friendly. We have booked lots of holidays... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
930 reviews
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Ripped off.
January 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hays travel consultant Tracy is…
Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy
Stourbridge branch staff all make you feel so welcome
June 28, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful feedback! We are delighted to hear that Tracy provided such good service and made your booking easy. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Birkenhead Grange
First Class Service
Booked two holidays on this visit. Lady who booked me was patient and very interested in meeting my requirements
July 2, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for your review. It is always a pleasure to book your Holidays.
Great girl who booked our holiday
Great girl who booked our holiday , she booked every thing for us . We have never traveled with out our partners before so she was a great help . We just cannot wait to go .
June 21, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words and a pleasure to help
Very happy with the service I received.
Very happy with the service I received.
Friendly and helpful service
June 28, 2026
Reply from Hays Travel - Stourbridge
Thank you for you kind words, it was a pleasure to help
Friendly
Friendly, attentive, knowledgeable staff always doing their best to get best price possible.
June 20, 2026
Reply from Hays Travel - Stourbridge
Thank you for kind words, it was a pleasure to book your holiday!
Extremely helpful and efficient
Extremely helpful and efficient. A pleasure to use this company.
June 27, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your holiday
Tracy Pickett ( great customer service )
The travel consultant was extremely helpful haven’t booked a holiday by a travel agent for a long time normally do it on line but will definitely do it again
June 25, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday
Thoroughly professional and friendly…
Thoroughly professional and friendly approach to booking. Knowledgeable on the various options available giving the customer confidence to make an informed decision on what to book. As always a very pleasant experience
June 25, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Travel with confidence with Hays
A welcome from Hays agent upon entering shop. Discussed to find out our requirements, and made everything explained easy to understand.
June 17, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
First class service from gemma at…
First class service from gemma at Stourbridge branch
June 24, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review
Tracy she was so friendly and…
Tracy she was so friendly and knowledgeable Made us feel comfortable and at ease.
June 23, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was lovely to meet you and book your cruise
Walking into HAYS TRAVEL
Walking into HAYS TRAVEL, Ryemarket, Stourbridge is equivalent to meeting a group of old friends. All staff are so friendly and helpfull, nothing is too much trouble. Many thanks. Irene xx
May 30, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely review it is always a pleasure to see and book your cruise's
Staff at the Stourbridge branch are…
Staff at the Stourbridge branch are fantastic. Booked a family holiday to Portugal and everything was perfect. So much so i booked another holiday through Hays Travel a week later.
June 22, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
I am always smiling when I visit
I am always smiling when I visit the Stourbridge shop the staff are always welcoming and friendly, Beth is always easy to talk to and not hurried about sorting any holiday details. Thanks Beth.
June 19, 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. Its Always lovely to see you and book your Holidays.
Beth was verh patient and explained …
Beth was verh patient and explained the booking of a Caribbean cruise in great detail and we were assured that we could go into the shop sort out any future enquiries we had at any timr. Nothing was too.much trouble and a very pleasant experience
June 19, 2026
Reply from Hays Travel - Stourbridge
Thank you so mach for your lovely comments it was a pleasure to book your cruise
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.
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