Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
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Beth always goes out of her way to ensure we receive excellent service. Helpful and friendly and understanding exactly what we need. All staff at Hays Travel Stourbridge are very welcoming and helpful... See more
Company replied
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
Company replied
First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, profe... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
981 reviews
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Rob found me and wife a good holiday…
Rob found me and wife a good holiday which he took is time founding it
July 21, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy was very informative and helpful
Tracy was very informative and helpful. Came away with 1st ever cruise booking and very happy
July 19, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma was excellent
Gemma was excellent, she looked hard to find us the perfect holiday. She made us feel at ease and was very helpful.
July 18, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Lovely helpful staff.
July 17, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words, a pleasure to help and thank you for choosing Hays travel
Excellent service as always
Excellent service as always. Why would you go anywhere else
July 15, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Happy Days courtesy of Hays!👍
Great staff very helpful and knowledgeable. No wonder you win awards. Everything explained during booking. Very friendly honest staff.
July 14, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Gemma dealt with our holiday with great…
Gemma dealt with our holiday with great efficiency and matched what discount we had already been offered by Jet2
July 6, 2026
Reply from Hays Travel - Stourbridge
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your holiday booking was handled with great efficiency and that we could match your discount.
A most helpful experience in booking our cruise at your Stourbridge branch would recommend your services in the future
A wonderful experience in booking our cruise very friendly staff and very informative would definitely recommend the Stourbridge branch for future bookings
July 1, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words! It was a pleasure to book your cruise!
Ripped off.
January 13, 2026
Hays travel consultant Tracy is…
Hays travel consultant Tracy is absolutely brilliant when it comes to her professional expertise she nows exactly what we are looking for and makes our booking easy
Stourbridge branch staff all make you feel so welcome
June 28, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your wonderful feedback! We are delighted to hear that Tracy provided such good service and made your booking easy. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Birkenhead Grange
First Class Service
Booked two holidays on this visit. Lady who booked me was patient and very interested in meeting my requirements
July 2, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review
Reply from Hays Travel - Stourbridge
Thank you for your review. It is always a pleasure to book your Holidays.
Great girl who booked our holiday
Great girl who booked our holiday , she booked every thing for us . We have never traveled with out our partners before so she was a great help . We just cannot wait to go .
June 21, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind words and a pleasure to help
Very happy with the service I received.
Very happy with the service I received.
Friendly and helpful service
June 28, 2026
Reply from Hays Travel - Stourbridge
Thank you for you kind words, it was a pleasure to help
Friendly
Friendly, attentive, knowledgeable staff always doing their best to get best price possible.
June 20, 2026
Reply from Hays Travel - Stourbridge
Thank you for kind words, it was a pleasure to book your holiday!
Extremely helpful and efficient
Extremely helpful and efficient. A pleasure to use this company.
June 27, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your holiday
Tracy Pickett ( great customer service )
The travel consultant was extremely helpful haven’t booked a holiday by a travel agent for a long time normally do it on line but will definitely do it again
June 25, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review it was a pleasure to book your Holiday
Thoroughly professional and friendly…
Thoroughly professional and friendly approach to booking. Knowledgeable on the various options available giving the customer confidence to make an informed decision on what to book. As always a very pleasant experience
June 25, 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
First class service from gemma at…
First class service from gemma at Stourbridge branch
June 24, 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind review
Tracy she was so friendly and…
Tracy she was so friendly and knowledgeable Made us feel comfortable and at ease.
June 23, 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review it was lovely to meet you and book your cruise
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