Hays Travel - Stourbridge Reviews 

981
TrustScore 5 out of 5

4.9

25 Ryemarket, DY8 1HJ Stourbridge, GB


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Rated 5 out of 5 stars

Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more

Company replied

Rated 5 out of 5 stars

Beth always goes out of her way to ensure we receive excellent service. Helpful and friendly and understanding exactly what we need. All staff at Hays Travel Stourbridge are very welcoming and helpful... See more

Company replied

Rated 5 out of 5 stars

Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more

Company replied

Rated 5 out of 5 stars

First time booking a cruise so had lots of questions and were advised many things we had not thought of. Great advice which resulted in booking which looks perfect to our needs. Mia was patient, profe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom

  • 01384933326

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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4.9

All reviews

(981)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking into HAYS TRAVEL

Walking into HAYS TRAVEL, Ryemarket, Stourbridge is equivalent to meeting a group of old friends. All staff are so friendly and helpfull, nothing is too much trouble. Many thanks. Irene xx

May 30, 2026
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Reply from Hays Travel - Stourbridge

Thank you so much for your lovely review it is always a pleasure to see and book your cruise's

Rated 5 out of 5 stars

Staff at the Stourbridge branch are…

Staff at the Stourbridge branch are fantastic. Booked a family holiday to Portugal and everything was perfect. So much so i booked another holiday through Hays Travel a week later.

June 22, 2026
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Reply from Hays Travel - Stourbridge

Thank you for the lovely review it was a pleasure to book your Holiday

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable agent.

June 21, 2026
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Reply from Hays Travel - Stourbridge

Thank you for the lovely review it was a pleasure to book your Holiday

Rated 5 out of 5 stars

Beth was verh patient and explained …

Beth was verh patient and explained the booking of a Caribbean cruise in great detail and we were assured that we could go into the shop sort out any future enquiries we had at any timr. Nothing was too.much trouble and a very pleasant experience

June 19, 2026
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Reply from Hays Travel - Stourbridge

Thank you so mach for your lovely comments it was a pleasure to book your cruise

Rated 5 out of 5 stars

Very friendly

Very friendly, couldn’t do enough

June 9, 2026
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Reply from Hays Travel - Stourbridge

Thank you for your lovely review.

Rated 5 out of 5 stars

Beth

Saw Beth, but was also great examples on of working as a team.
Very diligent checking key information
Friendly and helpful
Will use again

June 6, 2026
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Reply from Hays Travel - Stourbridge

Thank you for your kind review.

Rated 5 out of 5 stars

Stourbridge branch

We went into Stourbridge branch to get ideas of where to go in October and sat down with Beth. We always go back there as all of the staff are so helpful and friendly. We have booked lots of holidays mostly with Beth always manages to find just the right holiday for us even when like yesterday we don't even know where we want to go. This time she found us a lovely hotel in Sardinia (she knows we like to try places we've not been to before)so went ahead and booked 14 nights in October. Very happy with the service we always receive.

June 10, 2026
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Reply from Hays Travel - Stourbridge

Thank you for your lovely review.It is always a pleasure to book your Holidays.

Rated 5 out of 5 stars

Gemma was very knowledgeable

Gemma was very knowledgeable, professional and helpful, Would definitely recommend.

June 9, 2026
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Reply from Hays Travel - Stourbridge

Mrs Evans,

We're so glad you had such a positive experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great knowledge

Great knowledge, very friendly and excellent discounts! We will definitely be using Hays for our future holiday bookings.

June 1, 2026
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Reply from Hays Travel - Stourbridge

We're so glad you had a great experience and found our discounts excellent! We look forward to helping you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Rob was great

Rob was great. He established what I was looking for - which was not straightforward, and was most helpful and thorough in finding exactly the right thing. It also turned out to be discounted!!
It all took place over 2 days - Saturday 6th and Sunday 7th June,

June 8, 2026
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Reply from Hays Travel - Stourbridge

We are so pleased to hear about your positive experience finding exactly what you needed. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

Great

Brilliant as always, nothing too much for them. Claire helped us with our seats on the plane, and Tracey, bless her, needs a gold medal. Well done, ladies. Great as always, thank you.

June 6, 2026
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Reply from Hays Travel - Stourbridge

Thank you for the lovely review it was a pleasure to book your Holiday

Rated 5 out of 5 stars

First class

As usual Hayes was first class. Can never do enough to help,and nothing is ever too much trouble. Always make you feel like you are the only person they are booking for. Excellent service

June 8, 2026
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Reply from Hays Travel - Stourbridge

Thank you so much for your kind words,it was a pleasure to help

Rated 5 out of 5 stars

Excellent Service

Claire was very helpful in sorting out our cruise which was suitable for all of us. Very professional service.

May 31, 2026
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Reply from Hays Travel - Stourbridge

Thank you so much for your kind words, it was a pleasure to help book your cruise

Rated 5 out of 5 stars

I went to Hays Travel Stourbridge again…

I went to Hays Travel Stourbridge again to book a holiday.Tracy was a great help,gave me good options,listened clearly to my queries and booked all that was required .I would recommend this Travel agency as the staff are always very helpful and make holiday planning much more straightforward.Thank you Tracy

June 6, 2026
Unprompted review
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Reply from Hays Travel - Stourbridge

Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.

Rated 5 out of 5 stars

Tracey was extremely knowledgeable and…

Tracey was extremely knowledgeable and was able to answer all of our queries and gave us the confidence to complete our booking. As more mature travellers her help & patience was much appreciated. We hope that it won't be the last holiday we book with Hays travel and look forward to our holiday. Thank you.

June 3, 2026
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Reply from Hays Travel - Stourbridge

Thank you so much for your kind review it was a pleasure to book your Holiday for you and we look forward to seeing you again.

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