All the girls great and Chloe listens to our needs and is professional and friendly and makes my experience relaxing and stress free Never an option for me to book without Hays Thanks 🙏
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All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more
Company replied
From the moment I walked into the shop all of the girls were friendly and made me feel very welcome. Nothing was any trouble. Chloe was especially helpful giving me so much universal advice about c... See more
Company replied
Made to feel welcome in the shop , not rushed listened to. Friendly staff. We are returning customers who wouldn’t book a holiday anywhere else
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Bridge Street, DG9 7NS, Stranraer, United Kingdom
- 01776507009
4.9
Excellent
359 reviews
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All the girls great and Chloe listens…
All the girls great and Chloe listens to our needs and is professional and friendly and makes my experience relaxing and stress free
Never an option for me to book without Hays
Thanks 🙏
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff Knowledge was fantastic really…
Staff Knowledge was fantastic really enthusiastic service no problems when we changed dates
July 1, 2026
Reply from Hays Travel - Stranraer
Many thanks for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
Made to feel welcome in the shop
Made to feel welcome in the shop , not rushed listened to. Friendly staff. We are returning customers who wouldn’t book a holiday anywhere else
July 1, 2026
Reply from Hays Travel - Stranraer
Many thanks for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
The staff were very helpful
The staff were very helpful, welcoming, friendly. They was very professional and very knowledgeable. I will book other holidays in the future.
June 21, 2026
Reply from Hays Travel - Stranraer
Thank you for your lovely review, it was my pleasure booking your holiday. Melissa
Reply from Hays Travel - Stranraer
Thank you so much for your lovely review, it was my pleasure booking your holiday. Sarah
Very helpful staff member Sarah
Very helpful staff member Sarah. Searched for the perfect break for us.
June 11, 2026
Reply from Hays Travel - Stranraer
Thank you so much for your lovely 5* review :) Sarah
First class service
Chloe who dealt with us was most helpful, she made the booking so easy .
June 13, 2026
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Chloe
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
Wonderful service nothing I asked for…
Wonderful service nothing I asked for re assistance veggie meal was a problem
June 5, 2026
Reply from Hays Travel - Stranraer
Many thanks for you lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
Chloe was exceptionally helpful
May 28, 2026
Reply from Hays Travel - Stranraer
Many thanks for your lovely review, it was my pleasure booking your holiday. Chloe :)
Reply from Hays Travel - Stranraer
Many thanks for your 5 star review, it was my pleasure booking your holiday :) Sarah
Staff very helpfull.polite.
June 2, 2026
Reply from Hays Travel - Stranraer
Many thanks for your 5 star review, it was my pleasure booking your holiday. Chloe :)
As usual ALL staff friendly and…
As usual ALL staff friendly and knowledgeable
No pressure sales and everything explained with any options too
May 30, 2026
Reply from Hays Travel - Stranraer
Many thanks for your lovely 5 star review, it was my pleasure booking your holiday. Chloe :)
Good customer service
Good customer service! Melissa was very efficient and offered alternatives at better prices. This is the second time we have made a booking with this company in the past month and both experiences were first class.
May 22, 2026
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Melissa
Caroline was a great help helping us to…
Caroline was a great help helping us to decide where to go in Lake Garda. She advised us on best flights and hotels.
May 9, 2026
Reply from Hays Travel - Stranraer
Irene,
Thank you for your kind words! It was my pleasure finding you the perfect hotel & flight for your trip, look forward to hearing all about it on your return :)
Many thanks Caroline
The ladies in hays are great
The ladies in hays are great, wee have booked a few holidays with them and they have been fantastic, always find great holidays. The booking process was so easy they knew all the information that wee needed can't thank them enough.
April 19, 2026
Reply from Hays Travel - Stranraer
Thank you for your wonderful feedback! We are so pleased to hear that we make your holiday booking process easy and enjoyable. We appreciate your kind words.
Many thanks, Chloe.
Great dealing with chloe
May 14, 2026
Reply from Hays Travel - Stranraer
We appreciate your kind words, thank you for sharing.
Many thanks, Chloe
I can not fault anything in stranraer …
I can not fault anything in stranraer hays travel team. Everyone is so friendly and also go above and beyond. I will keep going back.
April 25, 2026
Reply from Hays Travel - Stranraer
Thank-you so much for your lovely 5 star review, it was my pleasure booking your holiday :) Chloe
Very helpful and willing to help my…
Very helpful and willing to help my wife and myself to find a lovely looking holiday for our anniversary and birthday present for my wife
May 8, 2026
Reply from Hays Travel - Stranraer
We appreciate you taking the time to leave us such a nice review. I am so happy I could help you find a lovely holiday for your anniversary and birthday! Many thanks, Caroline.
The girl that booked our holiday was so…
The girl that booked our holiday was so friendly and very helpful got us exactly what we wanted
March 31, 2026
Reply from Hays Travel - Stranraer
I am so happy to hear that I was able to provide such excellent service and find you the perfect holiday. Thank you for your 5 star review, Sarah.
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