Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... See more
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I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... See more
I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Vine Place, SR1 3NA, Sunderland, United Kingdom
- 0191 5677711
4.9
Excellent
952 reviews
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We booked our holiday to Turkey with…
We booked our holiday to Turkey with Ruby she was very friendly, well organised efficient and thorough she explained everything in great detail. What more can I say Thanks Ruby
August 18, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Alison! It was a pleasure too book your holiday to Turkey I hope you both have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)
Honest opinions about the holiday …
Honest opinions about the holiday staff are very professional
August 16, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
Friendly staff
Friendly staff. Go above and beyond to get holiday right for you. Great customer service. Was dealt with by Rachel. Spot on.
August 16, 2026
Always great customer service.
Always great customer service.
Staff are happy to ensure every need is met.
Wouldn't go anywhere else.
August 13, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
So professional
So professional. Polite easy to work with helpful through out the booking.I don't go anywhere else why should I when they make it easy to work with .carry on the good work
August 13, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for taking the time to leave this lovely feedback, I really appreciate it! :D Mel
Flawless, friendly, easy and not rushed.
After a few bad experiences with another travel agent, we came back to yourselves, we were not rushed, very pleasant and friendly staff, nothing a hassle, great experience and we will be returning for every one booked in the future. Thank you. Flawless.
August 13, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Patricia! It was a pleasure too book your holiday I hope you have the most amazing time & I look forward to booking your future trips! Ruby :)
Reply from Hays Travel - Sunderland Vine Place
Aw thank you for leaving this lovely review, I'm so glad you where happy with my service and if you need any further help at all just let me know and I'll be happy to help! :D Thanks, Mel
Madison found us a nice 4 night trip…
Maddison found us a nice 4 night trip away in Amsterdam. She explained the benefits of having the Hays app, which I now have.
August 11, 2026
Reply from Hays Travel - Sunderland Vine Place
Thankyou so much for this review Jean!
I really appreciate it!
Thanks again - Maddie
Another amazing experience
Once again, our whole experience with Hays has been amazing. Chloe was a massive help and made a recommendation for a place to go which sounded too good to miss! Can't wait for this and our next adventures with Hays
August 2, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review Alison i cant wait to hear all about your adventure when your back:)
Thanks Chloe
Great service
Great service, shout out to Mel for booking our 2 holidays and answering all of my questions. Very friendly, knowledgeable and approachable. Love their pricing, would highly recommend.
August 8, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review:)
Thanks Mel
Staff really friendly ad helpfull
August 6, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review
Ruby was helpful and talked me through…
Ruby was helpful and talked me through finding travel insurance for my daughter
August 5, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Anne Marie! I hope Macey has a lovely time away! Ruby :) xx
When I rang to compare prices Melanie…
When I rang to compare prices Melanie could not have been more helpful to get my holiday over the line
August 1, 2026
Every time I go into hays travel to…find a holiday it’s great
Every time I go into hays travel to book a holiday the manager Rachel and all the staff are absolutely great, always give 100%. Of their time with you in finding your perfect holiday.
July 24, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely feedback, its always a pleasure to book your holidays. I hope you both have an amazing time in Las Vegas I cant wait to hear all about it. Many Thanks Rachel
Hays Vine Place
Staff have great knowledge, always very helpful and always greet you will a smile and give good discounts
July 23, 2026
Great As always 😁
As always, everyone is so friendly, helpful to customers and each other, and I genuinely feel as if they are interested as to where you have chosen to go.. Give you ideas for future trips.
July 23, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review Julie i hope use have a lovely time and i cant wait to hear all about it!
Thanks Chloe:)
Staff ( Chloe) were very helpful and…
Staff ( Chloe) were very helpful and efficient in booking our cruise.They took time to go through all aspects of the booking process of decks/ cabins etc enabling a better choice of requirements.
July 29, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review and i hope use have a fab time and cant wait to hear all about it
Thanks Chloe :)
We were served by Leah who was very…
We were served by Leah who was very friendly and helpful. We knew exactly what we wanted and our holiday was booked without any problems- it's always a pleasure to go into the Vine Place branch
July 26, 2026
Reply from Hays Travel - Sunderland Vine Place
Aww thank you for the lovely review Roz! It was a pleasure booking yous on Saturday and I hope yous have the best time in Lanzarote :) - Leah
The girls bent backwards to find what i…
The girls bent backwards to find what i wanted,and it wasnt easy . Took about an hour.
July 25, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for the lovely review Colin! It was such a pleasure for me and Maddison book your holidays and we hope you have the best time away and a fab birthday while you're away! - Leah :)
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