Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... See more
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I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... See more
I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Vine Place, SR1 3NA, Sunderland, United Kingdom
- 0191 5677711
4.9
Excellent
955 reviews
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and told the guy (forgot…
Went in store and told the guy (forgot his name) what we wanted and he went above and beyond , he found us a holiday exactly what we wanted , thank you do much x
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgeable and Engaging Staff
Rachel and Mel could not have made my booking experience any more pleasurable. Very knowledgeable and engaging people.
Thanks again for your support.
June 20, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
Emily in Vine place Sunderland was…
Emily in Vine place Sunderland was tenacious in resolving the payment transaction!!!She resolved the problem when I was about to cancel the holiday!If I were still in business I would head hunt her.What an asset you have in her.
June 18, 2026
Reply from Hays Travel - Sunderland Vine Place
Aw this is amazing feedback for our Emily, she was so happy to hear how happy you were with her service and thank you for taking the time to leave this review! We appreciate it and hope you're really looking forward to your holiday! :D Thanks, Mel
How many more times can we enthuse…
How many more times can we enthuse about the team at Vine Place Sunderland. Rachel guided us through a new destination and helped get a good deal for what we requested. Looking forward to our Italian experiences including Pompeii. many thanks again
June 16, 2026
Efficient staff
Friendly, knowledgeable staff who sorted out a flight professionally and efficiently. Melanie was fabulous - down to earth and funny. I'd love to have a night out with her! By the way, I'm 71...
June 17, 2026
Reply from Hays Travel - Sunderland Vine Place
Aw thanks so much for taking the time to leave this feedback! Hope you're still looking forward to your trip! :) Mel
Cheaper to book directly through jet2
During call I advised I was on the jet2 website and we looked at 2 hotels. The first hotel the person on the phone said they could match the price then we looked at another, I assumed this price would also be matched (why wouldn’t it be) later I’ve realised I’ve been charged an extra £278. Always use Hays but I’ll just book directly through jet2 next time. Staff are always very helpful just don’t understand the price difference!
June 9, 2026
Reply from Hays Travel - Sunderland Vine Place
Sorry for the issue you had whilst making your recent booking, I hope after speaking with you on the phone I have managed to rectify this for you. Thank you for giving us the chance to correct this. Kind regards Rachel
The girl who saw to my holiday was very…
The girl who saw to my holiday was very helpful, polite and friendly and showed good knowledge. The travel agents was spacious clean and the other staff were friendly. The booking process was easy and the service was excellent
June 6, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for your lovely feedback Marie! I hope you have the best time in Tunisia! Emily :)
Great Staff.
Rachael along with all the staff at the Vine Place Hays Travel are always very helpful. Top staff. Thank you Dave Gardener.
June 4, 2026
Reply from Hays Travel - Sunderland Vine Place
Thanks Dave for your lovely comments once again. It is always a pleasure to help book your holidays. Kind regards Rachel
Staff in branch are second to none
Staff in branch are second to none. Always willing to help and make sure you get the holiday that matches your needs/desires.
On a recent rep accompanied cruise our 2 Hays staff were magnificent saving us from near disaster in the current conflict.
March 7, 2026
Booking a holiday to Zante
We booked a holiday to Zante for 1.6.26 on 23.5.26. At Hays Travel Sunderland Vine Place. The assistant Melanie was wonderful. She did the business swiftly and efficiently. The service she gave was excellent. Many thanks.
May 23, 2026
very helpful and explained everything
May 14, 2026
Ruby was excellent
Ruby was excellent, we are not the easiest people when making decisions on where to go, ruby looked into many different locations & accommodation before we settle on the one we booked.
Rang when she said she would and never felt pressured to make a decision until we were happy.
Thank you highly recommended.
May 21, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Peter! It was a pleasure to book your holiday to Gran Canaria i hope you have the most amazing time and I look forward to booking your next one :) Many Thanks Ruby
Chloe was very professional in her…
Chloe was very professional in her ability to get me exactly what I wanted
May 17, 2026
A Special thank you to Ruby in…
A Special thank you to Ruby in Sunderland, very professional, quick and pleasant.
May 16, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Lisa! It was a pleasure to book your cruise I hope you all have an amazing time and I look forward to booking future holidays for you :) Many Thanks Ruby
I was given a friendly welcome when I…
I was given a friendly welcome when I entered the shop. Mel was very helpful, as I wasn't sure where I wanted to go this time around. She spent time to ask me what i was looking for and she showed me quite a few places yhat i had never looked at. She was very knowledgeable on the areas that we looked at,and told me the sort of things that i could do on this holidays. She also took time to explain everything to me
May 8, 2026
Usual great service
Visited recently to make amendments to existing bookings and book another holiday. Both Mel and Ruby were very professional and helpful in making all the necessary amendments as well as ensuring best deal was secured for holiday in October. Keep up the great work 👏
May 12, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Ian! It was a pleasure to book your October holiday I hope you have an amazing time and I look forward to booking your next one. Many Thanks Ruby :)
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