Hays Travel - Sunderland Vine Place Reviews 

Ruby was really helpful and got what we needed sorted straight away

Excellent service from Ruby and very helpful and efficient.

Very good, giving us information we needed, explaining the hotel the flights everything we needed to know hopefully for a great holiday

Member of staff was very helpful ,friendly and polite with my regards to helping with my research for a holiday .

Walking through the door I was greeted with the friendly smiling faces of the staff. This made me feel comfortable. Ruby who helped me with my options, for a holiday cruise, explained what was available. Her descriptions were clear. The booking process was easy to follow. The whole process was good and I would certainly go to Hays Travel again.

Rachel the young lady we always consult for our holidays is very knowledgeable and patient with us and does everything possible to get us the right holiday for the right price

We had an idea of where we wanted to go. They were so helpful looked at a few hotels and companies ended up with jet 2 cheaper and we've flown before with them before , organised airport assistant for us evey thing was sorted . Couldn't fault Hays brilliant.

I had a holiday insurance query and left the shop with insurance for the year.

Ruby was very helpful and made sure to take the time to listen to what we needed, and found a holiday that was right for us. She made the process very straight forward and i would recommend anyone to book through hays.

Ruby was relaxed and professional throughout our booking of our trip to Krakow. She had been there herself and gave me full details of her experience. She tried her best to book excursions but the tour company needed 30 days advance notice. She did however give the name of a tour company in Krakow in order that I could try to book in advance of getting there. Which we have done.

Professional and friendly service from Leah met all of my needs. Thanks again.

Friendly knowledgeable staff, very accommodating. Search and booking made easy and found all the best deals. Excellent service

Fantastic Service From Ruby 🤩
Ruby is a credit to Hays Travel, her customer service is Outstanding!
If you want to book any type of holiday I would highly recomend speaking to her.
Keep up the excellent work Ruby and thank you for looking after us when booking our holidays!

Very disappointed with the service they provided to my sons who booked through them on my advice. Ruby told they she booked a twin room with swim up pool so they went ahead with the booking and paid the whole amount due to the holiday being close. Once they arrived home they went through their booking details to show us the holiday they booked. To their surprise there was no swim up pool included and they have been allocated a double bed. So they will have to sleep together. They rang Ruby who took care of the booking. She said she thought she'd booked the swim up pool room but realised they would have to pay £400 pp more for that option. My sons asked if they could change hotel and she suggested to have a look at the TUI website and then come up with a new hotel which they did. When they rang they were basically told they would have to pay 70% penalty of the amount paid as they are requesting a change in the 28 days prior to the holiday (booked the day before). No way to find a compromise or an find an apology. Nothing at all.

Ruby was extremely helpful checking out all requests regarding this holiday.
This is the second time I have dealt with Hays at Sunderland Vine Place, Emily dealt with us the first time. Service from Hays staff have been great

Visited your vine place store. First class service from Ruby and Mel who were excellent, nothing was too much trouble. Secured a great deal to New York at a hotel suggested to us by Mel that we hadn’t previously considered.

Fantastic service nothing to much for her Leah new exactly what we wanted

I have been speaking to Ruby and Rachel and I am very happy with my experience . They have been both professionals and friendly and helpful Thank you

Great advice and service. Nothing was too much trouble. I followed the staff member's suggestion to change the date by a few weeks, resulting in a saving of £400 on our holiday!

I have had a brilliant experience with booking my holiday ruby was really explaining everything and was really helpful