We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... See more
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Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... See more
Company replied
Excellent service by your member of staff named Amelia at the Sutton Coldfield Hays Travel branch.😀
Very easy to book a holiday with Hayes , our 3rd time we have booked through them , they gave us alot of advice and sorted out our travel cards. Excellent service , pleasant staff 👍
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
57a Lower Parade, B72 1XX, Sutton Coldfield, United Kingdom
- 01213147071
4.9
Excellent
554 reviews
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Travel representative Ryan’s…
Travel representative Ryan’s professionalism and patience.
August 22, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this lovely review about our manager Ryan. We hope you have a lovely time
A nice experience
The young man was very helpful, not only did he book my flights, he gave me helpful advice, and talked me through everything.
I will definitely book my next holiday with Hays, as it was a nice calm, stress free experience
August 30, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this kind review. We hope you have a fantastic time. Kind Regards Angus
Very welcoming
Very welcoming, very helpful, kind and friendly would recommend I will probably be using again. I wasn’t rushed even when I had to take a phone call the guy dealing with me was very patient.
August 22, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this great review about our manager Ryan. Kind Regards Angus
Angus is always helpful & patient.
Angus is always helpful & patient & ensures we are totally satisfied.
August 21, 2025
Reply from Hays Travel - Sutton Coldfield
Thanks Anne for this lovely review. I am pleased that you had a nice booking experience. Kind Regards Angus
It was a great experience everything…
It was a great experience everything went so smoothly I will be happy to book a holiday again when the time comes Thank You 😊
August 28, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this kind review. We really appreciate your kind words.
The consultant was very good he went…
The consultant was very good he went through everything and explained what would happen on the holiday and made me very confident
August 27, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this kind review. We really appreciate your kind words.
I was served by Wilson
I was served by Wilson. What a lovely patient young man. Wilson managed to obtain a flight from Birmingham including transfers to and from my preferred hotel on the dates requested.
he fully explained insurance and travel details.
August 23, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson, Kind Regards. Ryan, Branch Manager
Turkey here I come
Really happy with Angus. He found me a holiday suitable for me. He did all the necessary work so I don’t need to check in, printed all my paperwork off, so all I need to do is arrive at the airport. Even travel money is available. All completed with no stress.
August 23, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for the lovely review Claire. It was a pleasure to book this holiday for you. Have a wonderful time!
Kind Regards
Angus
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant Amanda? Sorry can't remember the name, she was from Bath, explained all very well and understood my preference.
August 21, 2025
Reply from Hays Travel - Sutton Coldfield
It was Amelia, and thank you for taking the time to leave her a review and for such positive feedback about herself. Kind Regards, Ryan. Branch Manager
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave me a review and for such positive feedback about myself. Kind Regards, Ryan. Branch Manager
Very easily did our Bookings 5 of us to…return Trip to Hotel Jupiter.
Very easily did our Bookings 5 of us to Portugal,
August 20, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for booking with me again, it was a pleasure to book you guys again. Kind Regards, Ryan. Branch Manager
Knowledgeable information
Wilson was really helpful and very knowledgeable about Croatia, nothing was too much trouble. We left very happy after booking our holiday.
August 20, 2025
Reply from Hays Travel - Sutton Coldfield
thank you for your kind review about Wilson, i'm glad you were happy with the service you received. Thanks, Ryan. Branch Manager
Great customer service from Ryan
August 20, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you Phil, it was a pleasure to book your holiday again! and for the hotel recommendation, can't wait to go myself now. Many thanks, Ryan. Branch Manager
Super service …from Ryan at Hayes thanks
Previously I was a bit put off with booking with an agent iv always booked online as thought there would be fees attached and I'd be maybe talked into something I didn't want ...I was very happy with how I was approached and supported through my whole booking ..Ryan was amazing and took care of everything for me ..was reassuring and listened to my requirements before booking my cruise to Norway ...explained there were no added fees so happy around
August 15, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave me a review and for such positive feedback about myself. Thanks again for giving us a try and it was a pleasure to book your cruise to Norway. Kind Regards, Ryan. Branch Manager
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about Harry. Kind Regards, Ryan. Branch Manager
Wilson who sorted our holiday really…
Wilson who sorted our holiday really helpful.
All the staff very friendly and said hello to us.
Definitely go back again
August 12, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us this review for our new starter Wilson, I'm very pleased you're happy with the level of service you received from him and we look forward to booking you again in the future. Kind Regards, Ryan. Branch Manager
Hays Travel first experience.
The staff were very hospitable, informative and patient. They liaised efficiently and concluded things thoroughly.
August 10, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for leaving a nice review about Wilson. We hope you have a nice time.
Thanks Angus
My experience at this branch
Went in to enquire about the cost of a holiday I was looking for. Had details etc taken and was told I’d be sent over some quotes the following day. Just under 2 weeks later, nothing. Went back into the branch to ask why I had not received anything, it was not filed or submitted! They retook my details and enquiry again and was told I’d be contacted the next day for sure! Over a week later, still nothing… Just a text asking for a review on how they did. Not happy at all. Lost a potential customer and will be using else where from now on.
July 26, 2025
Unprompted review
Reply from Hays Travel - Sutton Coldfield
Hi Jamie, I'm really sorry you've had this experience with us. And I'm disappointed you've received this customer service from us, and rest assured I have spoke to the individual in question and he has taken responsibility for his actions and knows for future reference the level of service I require in store. I'm not making excuses but the gentleman you were dealing with was my 17 year old Apprentice and he is new to travel and still learning on the job everyday when it comes to customer service and the correct procedures when loading enquiries and taking details. I really would like to resolve this issue so if you want to contact me on 0121 314 7071 I Can look at your holiday enquiry personally myself. Thanks, Ryan. Branch Manager
Harry was very helpful in finding me a…
Harry was very helpful in finding me a perfect cruise and also very knowledgable will definitely book with him again
August 8, 2025
Reply from Hays Travel - Sutton Coldfield
Thank You Joan for leaving such a kind review about Harry. We hope you have an Amazing time.
Kind Regards
Angus
Excellent customer serviceYour staff went above and beyond to…
Your staff went above and beyond to give us the holiday we were looking for. Very impressed
July 25, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this kind review. We are glad to hear that you had a positive experience booking with Harry.
Kind Regards
Angus
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