We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... See more
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Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... See more
Company replied
Excellent service by your member of staff named Amelia at the Sutton Coldfield Hays Travel branch.😀
Very easy to book a holiday with Hayes , our 3rd time we have booked through them , they gave us alot of advice and sorted out our travel cards. Excellent service , pleasant staff 👍
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
57a Lower Parade, B72 1XX, Sutton Coldfield, United Kingdom
- 01213147071
4.9
Excellent
553 reviews
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Good travel advisor knows what they are…
Good travel advisor knows what they are talking about,only too happy to help you.
October 11, 2025
Reply from Hays Travel - Sutton Coldfield
Hi Raymond, we really appreciate you taking your time to leave us your review! It was a pleasure booking your holiday to the Algarve. We hope to see you in the near future.
Kind regards,
Harry
face to face
September 27, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for booking with us again. Kind Regards, Ryan. Branch Manager
Very helpful staff
We have found all the staff at the Sutton Coldfield Branch very helpful.
On this occasion we were helped by Wilson who was very patient and helpful.
Debi in foreign exchange is also very helpful and pleasant.
October 4, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleagues Wilson & Deb. Kind Regards, Ryan. Branch Manager
Harry was excellent sorted everything…
Harry was excellent sorted everything out for us, so made it easy for me and my party . Sorted our over night stay and parking, we are all pensioners so it was great 👍 well done Hays travel ⭐️⭐️⭐️⭐️⭐️
October 3, 2025
Reply from Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a review and for such positive feedback about my apprentice Harry. Kind Regards, Ryan. Branch Manager
Angus has really helped us to configure…
Angus has really helped us to configure our Safari Trip to South Africa, working out options and ensuring that it met with our expectations
October 2, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for your kind review about Angus and for booking with us again. Many Thanks, Ryan. Branch Manager
Excellent Travel agent
Wilson made it an excellent experience booking my holiday Very pleasant informative and efficient.A great Travel agent
October 1, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for booking with us. Kind Regards, Ryan. Branch Manager
Very helpful
Very helpful, pleasant young man called Wilson explained things in a simple way.
September 27, 2025
Reply from Hays Travel - Sutton Coldfield
Hi Ann, we thank you for leaving such positive feedback about my colleague Wilson. We hope to see you in the future!
Kind regards,
Harry
Specific requirements
I went in with very specific requirements as to dates, location and hotel. All of these were met by Angus who served me. He also was clear with the details and addressed all my concerns.
September 23, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Angus. Kind Regards, Ryan. Branch Manager
We was really impressed by Wilson
We was really impressed by Wilson. We were only looking around for a holiday and your shop was the first one. We were so pleased with your agent and he went the extra mile to find us the perfect holiday for our sixtieth wedding anniversary and we couldn’t have been more excited. A big thank you.
September 21, 2025
Reply from Hays Travel - Sutton Coldfield
Hi David, we thank you for leaving your very positive review in regards to your experience booking with Wilson! On behalf of the Hays Travel Sutton Coldfield branch, we wish you a memorable sixtieth wedding anniversary, and we look forward to booking your holidays in the future!
Have a great river cruise!
Kind regards,
Harry
Once again hays travel have gave…
Once again hays travel have gave excellent service Angus was so helpful and friendly it’s a pleasure to visit hays travel
September 21, 2025
Reply from Hays Travel - Sutton Coldfield
Hi Edna, thank you for taking time to leave us your review! We are glad you had a good experience when booking with Angus. We look forward to dealing with you in the future!
Kind regards,
Harry
Reply from Hays Travel - Sutton Coldfield
Thanks for your review and thanks again for booking with us. Kind Regards, Ryan. Branch Manager
So helpful …
Everyone at the sutton coldfield branch are so helpful, Don't think I would go anywhere else ,even introduced the family to Hays ,much better than on line booking
September 16, 2025
Reply from Hays Travel - Sutton Coldfield
Hi Lynne, thank you for taking the time to leave us this review! We are glad that you consistently have a good experience with us and we look forward to dealing with you again in the future!
Review
After calling into the shop in Sutton changing our minds several times.The assistants were really helpful and very patient. Not just one all of them.
Definitely use them again
September 14, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about the whole team. We're glad you'll be booking with us again. Kind Regards, Ryan. Branch Manager
Very Good Service
Wilson took the time to support my disabled needs when making the booking. He is a nice young man who showed he had very good manners. I would book again just on this experience alone. This is also the view of my friend who was on the phone booking a holiday too.
September 10, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for your kind review about Wilson and taking the time to leave us feedback, thanks for booking with us and I'm glad you will be booking with us again. We look forward to booking you again in the future.
Excellent help from the Sutton…
Excellent help from the Sutton Coldfield Office Manager when booking our late summer holiday.
September 12, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you so much for taking the time to give us your feedback and for such a positive review about myself. Kind Regards, Ryan. Branch Manager
Hays takes the worry of booking a…
Hays takes the worry of booking a holiday away.
September 10, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback. Thanks, Ryan. Branch Manager
Excellent Service As Always
We were dealt with by Angus as previously and we have always found him to be friendly, knowledgeable and approachable.
I find that Hays take the time to fully explain any queries and are a pleasure to interact with. I am happy to recommend them.
September 6, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for this lovely review. It was a pleasure to sort these flights out for you.
Kind Regards
Angus
Lovely staff
September 5, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for your kind words.
We hope you have a lovely time.
Kind Regards
Angus
Went in to book with Angus he looked…
Went in to book with Angus he looked after us
September 5, 2025
Reply from Hays Travel - Sutton Coldfield
Thank you for leaving a 5 star review. It was a pleasure as always to sort everything out for you.
See you soon
Angus
Reply from Hays Travel - Sutton Coldfield
Thank you for the 5 star review! We hope you have a great time
Thanks Angus
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