As always our experience was great,just tell them what you require and it is done .We always book with Corinne at the Swansea branch and she is more than helpful,printing everything for us too.
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See what reviewers are saying
Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
615 reviews
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Booking a Cruise Effortlessly
Very organized and knowledgeable young lady. Engaging personality and went over and beyond what we would have expected of her duties. We would definitely recommend to anyone using your Swansea office to book a holiday. We would say faultless
May 28, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review, such kind words and your recommendation to book. Olivia
First time using Hays Travel
First time using Hays Travel, very good experience, very friendly and helpful, would definitely use them again
May 14, 2025
Reply from Hays Travel - Swansea
Thank you for choosing Hays Travel Swansea for your holiday and the lovely review you have written. Oliwia
Reply from Hays Travel - Swansea
Thank you for my review. We have tried contacting you. Corinne
Very good service from Corinne who was…
Very good service from Corinne who was patient and listened to what I wanted.
May 19, 2025
Reply from Hays Travel - Swansea
Thank you Linda for booking again with us. It was lovely to speak to you. Caroline
A Golden Nugget
Oliwia was outstanding. Helpful, patient, going the extra mile to book my holiday, contacting the tour company to clarify certain particulars. I have booked to go to Poland and during our conversation it transpired she was Polish, and she was only too happy to give me information about where I am scheduled to go as she had been. She also showed me photographs on her phone. An outstanding agent I'm sure Caroline is happy with her performece. If you fancy going to Poland, go to Hayes in Swansea and ask to speak to Oliwia.
May 14, 2025
Unprompted review
Reply from Hays Travel - Swansea
Thank you Mrak for my amazing review. i really do appreciate it and it was lovely speaking to you. Oliwia
Very helpful staff,
May 15, 2025
Reply from Hays Travel - Swansea
Thank you for my review, it was lovely to book the holiday you wanted at a better price. I hope she liked it! Caroline
First experience at Hays Travel.
This was my 1st time in a Hays travel store and i must say i had a very pleasant and stress free experience booking the holiday with 2 lovely ladies that put me at ease, were very informative and professional at all times.
May 9, 2025
Reply from Hays Travel - Swansea
I am so pleased that you loved your experience in our Swansea store. That is exactly how booking a holiday should be. Caroline
Corinne off Hayes Swansea
Corinne off Hayes Swansea, is very knowledgeable, and experienced in the travel world, corinne knows the high standards of hotels I like to stay at in London l always book using this travel company.
May 11, 2025
Reply from Hays Travel - Swansea
Thank you Mr Miles. Always lovely to see you come into store to book your London trips. Corinne
My booking
The travel agent that dealt with my holiday booking was very helpful with all information I requested very polite I will certainly do further bookings in the future service second to none. D Jones
May 8, 2025
Reply from Hays Travel - Swansea
Thank you for my review and it was a pleasure to book your holiday. Leiha
As always Caroline was very helpful…always helpful
As always Caroline was very helpful makes booking easy.And answers all my questions.
May 4, 2025
Reply from Hays Travel - Swansea
Thank you Marina as always for your loyalty in booking your cruises with us. Always a pleasure to see you. Caroline
Found the perfect holiday for us and at…
Found the perfect holiday for us and at the best price available. Even managed to get an extra night for less than the original price quoted.
May 4, 2025
Reply from Hays Travel - Swansea
I loved being able to get you that extra night for your holiday and hope you have a lovely time. Corinne
Reply from Hays Travel - Swansea
It was lovely to see you and chat again whilst booking your holiday. We hope you have an amazing time. Caroline and Leiha
Caroline is so helpful and patient and…
Caroline is so helpful and patient and sorted our flights without any issue. She is a credit to Hays travel and was last year when she sorted our holiday out to lake Garda. Will definitely use Hays again.
April 24, 2025
Reply from Hays Travel - Swansea
Thank you for such a lovely review and words Cheryl. Lovely to see you again and book your flights to see family. Caroline
The Lady who I spoke to was Extremely…
The Lady who I spoke to was Extremely helpful and friendly.
April 22, 2025
Reply from Hays Travel - Swansea
Thank you for your lovely words. Caroline
Appears to be very professional and…
Appears to be very professional and organised.I telephoned Corinne to say what I was looking for and the next day I went into the shop and Corinne had already researched several flight choices for me. Booking was made on the same day. Looking forward to my holiday and anticipate that all will go smoothly.
April 6, 2025
Reply from Hays Travel - Swansea
Thank you for choosing Hays Travel Swansea to book your holiday, we like to take our time to make sure the holiday is right for you. Corinne
We had exceptional service with the rep…
We had exceptional service with the rep Caroline ,nothing was too much trouble. She made sure that we came out of the shop with the right cruise for my wife and i. She was so knowlegable with all the questions asked by us. Thank you Caroline.Jen &John
April 15, 2025
Reply from Hays Travel - Swansea
Thank you for my amazing review-it was a pleasure spending all that time with you to find you a perfect cruise. I could talk to you all day, thank you Caroline
Exceptional
The experience was faultless. The consultant was so helpful, knowledgeable,and informative. Would not hesitate to book with Hayes in the future
April 12, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review and for unexpectedly booking a cruise with me. I hope you enjoyed the cockles! Caroline
Helpful friendly staff
Went to the shop to book a cruise.
Gave a few details of where we’d wanted to go and the staff came up with an ideal package for us.
She did so much research to find the best possible price and deal for us.
Would highly recommend this shop.
This is the second holiday booked with them and it definitely won’t be the last
April 5, 2025
Reply from Hays Travel - Swansea
Thank you for your amazing review and recommendation. We like to do our best to find you your perfect cruise. We hope you have a lovely time. Corinne and team Swansea
Reply from Hays Travel - Swansea
Thank you Catherine for my review. It is always lovely to book your holidays. Leiha
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