This is the second cruise holiday I’ve booked with Hays and won’t be the last. They are totally professional, extremely knowledgeable and helpful. I went into the store with a cruise holiday in mind b... See more
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Exceptional service from the staff, a really friendly and helpful team and nothing is too much trouble. Have booked several holidays with them and would recommend them highly.
Nice experience without any hard sell very experienced person who we dealt with Knowing everything will be sorted on time and without any hassle just gives us peace of mind
Company replied
Excellent, professional service from Caroline at Hays Swansea. She took time to find the holiday we required, flights and hotels.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
595 reviews
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Excellent and professional service
Excellent, professional service from Caroline at Hays Swansea. She took time to find the holiday we required, flights and hotels.
August 4, 2026
Nothing was too much trouble
Corinne in Swansea made us feel at ease and was really helpful. She found us a great deal and nothing was too much trouble.
August 4, 2026
Exceptional service from the staff
Exceptional service from the staff, a really friendly and helpful team and nothing is too much trouble.
Have booked several holidays with them and would recommend them highly.
August 5, 2026
Corrine is always very pleasant and a…
Corrine is always very pleasant and a font of knowledge
August 4, 2026
Great travel consultant
Courtney was lovely she listend and was very patient.I would definatly as for her again in the swansea shop.I tryed to book my flights on the phone but im not very savvy on stuff like that she was great
August 2, 2026
Friendly experienced advice
July 31, 2026
Busy staff, but great service
Had a wait for the two very busy staff, but once I sat down, the service was fantastic!
The follow up service by email and use of App continued the efficient service. Thank you.
July 30, 2026
Expertise on next cruise
Experience, knowledge and patience in deciding upon the most suitable cruise for us, well done Corinne
July 28, 2026
This is the second cruise holiday I’ve…
This is the second cruise holiday I’ve booked with Hays and won’t be the last. They are totally professional, extremely knowledgeable and helpful. I went into the store with a cruise holiday in mind but booked a much better cruise after help from the TA Corinne. Wouldn’t hesitate to recommend them.
July 28, 2026
Caroline was very helpful in finding a…
Caroline was very helpful in finding a holiday that suited us. She was knowledgeable about all aspects of the hotels , destinations, flying and car parking.
July 25, 2026
Great service nothing to much trouble…
Great service nothing to much trouble staff very friendly and helpful couldn't wish for better service 👍
July 23, 2026
Holidays made easy
Really impressed with the kind a nd helpful service we received there. I would definitely recomme nd Hays Travel to everyone.
July 16, 2026
The person that delt with us was so…
The person that delt with us was so helpful and explained everything clearly
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice experience without any hard sell…
Nice experience without any hard sell very experienced person who we dealt with
Knowing everything will be sorted on time and without any hassle just gives us peace of mind
July 11, 2026
Reply from Hays Travel - Swansea
Thank you Leslie for a lovely review and for booking another cruise with us. Caroline
helpfull staff corrine first class
June 30, 2026
Reply from Hays Travel - Swansea
Thank you Tony as always. Corinne
Reply from Hays Travel - Swansea
Thank you John for taking the time to write a review and booking both the cruise and another land holiday. Caroline
Excellent service
From the moment I walked in the door I felt that the agent was ready to give me solid answers to my questions and get everything ready.
July 1, 2026
Reply from Hays Travel - Swansea
That is what we are here for, so that you don't worry and enjoy your holiday. Corinne
Reply from Hays Travel - Swansea
Thank you a lovely review. Corinne
Corinne was extremely polite and…
Corinne was extremely polite and helpful
She made the booking really relaxing
June 23, 2026
Reply from Hays Travel - Swansea
Thank you for such kind words and hope you have a lovely holiday. Corinne
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