Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
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Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Central position in Swansea, Friendly and knowledgeable staff. Booked with you last year and don't need to go anywhere else
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
612 reviews
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The travel consultant was so helpful…
The travel consultant was so helpful polite and informative, I only called in to query a holiday in Rome and ended up booking it there and then.
May 12, 2026
Reply from Hays Travel - Swansea
Thank for you such a lovely review and for booking it with me. Corinne
Caroline was an absolute star!
Caroline was an absolute star!! Helped to arrange our cruise. Was always polite, helpful and quick at responding. I’ll be sorting all my trips out with her in the future.
May 5, 2026
Reply from Hays Travel - Swansea
Aw thank you-what a fab review. Thank you for such lovely words and for booking your family cruise with me. Caroline
Carin was excellent as always
Carin was excellent as always. She helped me through the booking for my cruise. Full credit and the Service was excellent
May 3, 2026
Reply from Hays Travel - Swansea
Thank you Barry for always booking your cruises with me. Corinne
Reply from Hays Travel - Swansea
Thank you for the review and it was lovely to meet you all and hear your stories. looking forward to hearing about your holiday. Caroline
Caroline
The staff member, Caroline was most helpful, and took time to assist with the booking, for next year.
Having booked previously with her last year happy to return to Hays Travel again.
May 7, 2026
Reply from Hays Travel - Swansea
Thank you so much for your review and taking the time to write it. Caroline
Excellent service
Fantastic service by Caroline at Swansea and Kamal at the call centre will definitely use again
May 7, 2026
Reply from Hays Travel - Swansea
He was fab, wasn't he? Thank you for my lovely review. Caroline
Reply from Hays Travel - Swansea
Thank you Karen-you know I had to get you the cabin you liked. Caroline
I always use Hayes Travel when booking…
I always use Hayes Travel when booking a holiday. The staff are very attentive and always offer advice when I am undecided.
April 29, 2026
Reply from Hays Travel - Swansea
Thank you Anne for booking with us and for writing such a lovely review. Caroline
Every time I had a query they solved it…
Every time I had a query they solved it and even made recommendations I didn't think of such as paying by direct debit. Very helpful all round.
March 31, 2026
Reply from Hays Travel - Swansea
Thank you so much for my review Allan. It was a pleasure to book your holiday. Courtney
Reply from Hays Travel - Swansea
Thank you for my lovely review and for booking your cruises with me. I can't wait to see how this one goes. Caroline
Reply from Hays Travel - Swansea
Thank you for your kind words and for booking your holiday. Courtney
A welcoming Swansea facility
friendly, efficient
ability to communicate with Swansea people
March 14, 2026
Reply from Hays Travel - Swansea
Thank you for my review. Courtney
The lady who served us was very helpful…great service at Hays Travel, Swansea
The lady who served us was very helpful and friendly. She looked at various dates to find us the most suitable and at different companies to get us the best deal.
March 20, 2026
Reply from Hays Travel - Swansea
Thank you for writing such lovely words and it was a pleasure to book your holiday. Corinne
Helpful, friendly and knowledgeable
I really didn't want to take an hour-long bus journey to Swansea, after Hays in Port Talbot closed, but the service I received made it all worth while. Caroline found flights and coach travel, which turned out to be very complicated, but she was so pleasant and knowledgeable that it was almost a pleasure!
March 5, 2026
Reply from Hays Travel - Swansea
Aw Vee thank you so much. It was a pleasure to help you and get our trip booked. Please let me know if you want any further help with check in. Caroline
Corrine at Swansea travel shop…
Corrine is our "go to"travel advisor and as always given us excellent service, once again.
February 28, 2026
Reply from Hays Travel - Swansea
Thank you both for my lovely review and continuing to always book with me. Corinne
The Lady was very Helpful to us xx
The Lady was very Helpful she gave a good deal on it and exp. it all to us. The times going and coming home xx
February 22, 2026
Reply from Hays Travel - Swansea
Thank you for my lovely review and for booking with me. Courtney
Excellent service from Corinne as usual
February 24, 2026
Reply from Hays Travel - Swansea
Thank you Clive for always booking your holidays with me. i do appreciate it. Corinne
Complete professional
We were considering cancelling our Middle East holiday with 3 days before travelling to Doha due to the toxic climate between Iran and Donald Trump . Air craft carriers were in the Persian Gulf and there was an imminent threat of war there. I looked at alternatives as we had 3 days before our allotted sun break .
I contacted Hayes travel and met Caroline the manager and updated our predicament .
She was understanding and empathetic and provided options for me to go away and research.
Further dialogue the following day and further advice was provided by Caroline leaving Saturday morning to finalise ,and to fully book an alternative holiday and pay , only to leave the following morning at 2 am . Her professional was exemplary and exceptional. She steered me through the booking process with aplomb and ease and I am know writing this in the sun in Tenerife all thanks to a brilliant professional who went the extra mile . John Davies.
February 22, 2026
Reply from Hays Travel - Swansea
I am so sorry you were unable to go on the holiday you had booked and am pleased I could find you an alternative at short notice. This is one of the nicest reviews I have ever read and simply do appreciate you taking the time to write such kind words. I hope you are having a fabulous time away. Caroline
pleasant staff easy to book and…
pleasant staff easy to book and everything taken care of
February 21, 2026
Reply from Hays Travel - Swansea
Thank you both for a lovely review of my store. Caroline
Always book with HAYS…
As we always book our holidays with Hays-that says it all!! We always go to Corinne in the Swansea shop as she helps us with everything-especially filling forms and printing our holiday forms and photos-it is very much appreciated.
February 14, 2026
Reply from Hays Travel - Swansea
We always like to take care of our customers and will make sure you have everything you need to go on holiday with. Thank you for taking the time to write this lovely review. Corinne
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