Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
This is the second cruise holiday I’ve booked with Hays and won’t be the last. They are totally professional, extremely knowledgeable and helpful. I went into the store with a cruise holiday in mind b... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Swansea
Thank you for a lovely review. Courtney
the Hays Travel agent Corine ŵas very polite and friendly Swansea …
the Hays Travel agent Corine ŵas very friendly and efficient
June 12, 2026
Reply from Hays Travel - Swansea
Thank you Hyral for a lovely review. Corinne
corine from Swansea can't do enough for…
corine from Swansea can't do enough for you she goes way above helping us we always book through haystravel and try to see corine all the time
June 24, 2026
Reply from Hays Travel - Swansea
Thank you for writing this Donna and for always booking your holidays with me. Corinne
Very comprehensive and knowledgeable…
Very comprehensive and knowledgeable company and staff. Staff have a wide knowledge of tourism
June 16, 2026
Reply from Hays Travel - Swansea
Thank you for our lovely review both. We are so happy that Stuart can now enjoy cruising again. Caroline
Reply from Hays Travel - Swansea
Thank you Alun for my review and continuing loyalty in booking with me. Corinne
I always go to Hays because Corrine is…
I always go to Hays because Corrine is a brilliant person who always helps and advices us on all different holidays that we choose. We will not go anywhere else. Brilliant customer care 👍
June 19, 2026
Reply from Hays Travel - Swansea
Thank you Jackie, as always for booking with me. Corinne
Caroline in Hays Swansea was really…
Caroline in Hays Swansea was really helpful and informative, it was a pleasure to deal with her. Will definitely go back to Caroline again.
June 10, 2026
Reply from Hays Travel - Swansea
Thank you for such a lovely review. I can wait to hear all about your trip. Caroline
Excellent service from Corinne
Excellent service from Corinne. She goes above and beyond. Nothing is too much trouble for her. We really appreciate what she does for us.
June 16, 2026
Reply from Hays Travel - Swansea
Thank you Marj for always booking and trusting your holidays to me. Corinne
Excellent service by Courtney who…
Excellent service by Courtney who sorted out a great trip to New York & Toronto for 4 of us for my 30th birthday. Nothing too much trouble, will happily return for our future holidays
June 14, 2026
Reply from Hays Travel - Swansea
Hi Geran thank you for your lovely review! It was a pleasure booking this trip for you and I hope you have the best time! :) - Courtney
I just love going into hays travel…
I just love going into hays travel (Swansea) Caroline there is so knowledgeable, helpful and very friendly, couldn’t think of anyone else that could it better 🥇 Thank you so much ..x Sharon (Clydach)
June 11, 2026
Nice staff
Nice staff. Very informative. Knew what they could help you with. Good to be able to speak in person.
June 2, 2026
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review of my team and for taking the time to write it. We all hope you have a lovely holiday. Caroline and team
Expertise shows through
Once again Caroline quickly determined the basic requirements of my holiday from my vague ideas and gave me a selection of hotels in Montenegro. Any of which would have suited me but one had that little extra sparkle.
June 5, 2026
Reply from Hays Travel - Swansea
Thank you David for writing this so eloquently. I can't wait to see your pictures of the Old Town and hope you have a lovely break exploring. Caroline
Staff are great especially Caroline…
Staff are great especially Caroline would never go anywhere else to book a holiday
May 24, 2026
Reply from Hays Travel - Swansea
Thank you for the review. Always lovely to book your holidays and reassure you. Plus this time, we got you on a cruise. You will love it. Caroline
Caroline was just as good as Corinne…
Caroline was just as good as Corinne dealing with my request ! It is nice to know that there are at least 2 brilliant staff members in Hays Swansea branch.
Thanks for your help and long may the relationship with them both continue !
May 29, 2026
Reply from Hays Travel - Swansea
Why thank you Mr Davies, that is high praise! We both hope it long continues in booking all your cruises. I even phoned them and got £100 OBC added for you. Regards Caroline
recommend
great staff, great service from the swansea branch...thoroughly recommend booking your hols here .. total professionalism from start to finish
May 22, 2026
Reply from Hays Travel - Swansea
Richard,
Thank you for your wonderful review! We are delighted to hear you recommend our Swansea branch. We appreciate your kind words. Corinne and team
As usual the manager was very friendly…
As usual the manager was very friendly and helpful and patient with us. It always makes bookings our holiday so much easier by being listened to and given the best advice.
May 29, 2026
Reply from Hays Travel - Swansea
Thank you so much for the lovely review. I am so happy I got it cheaper and with private transfer for you! Thank you for booking with me. See you soon. Caroline
Las Vegas to Monument Valley
I had planned the route I wanted to take around the Grand Canyon and onto Monument Valley and Courtney made it a reality by organising the hotels and experiences along the way
May 28, 2026
Reply from Hays Travel - Swansea
Thank you for your lovely review Nigel! It was a pleasure putting this together for you and I hope you have the best time! :) Courtney
Exellent service
Exellent service, Caroline went above and beyond in finding us our family holiday which gives us everything we were looking for and more…
May 24, 2026
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review. I appreciate you taking the time to write such kind words and hope you have the best family holiday this summer. Caroline x
Reply from Hays Travel - Swansea
Thank you for taking the time to write a review and hope you have a fab cruise. Courtney
Reply from Hays Travel - Swansea
Thank you Steve for taking the time to write a review and hope you have a lovely break away. Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.