Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
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Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Central position in Swansea, Friendly and knowledgeable staff. Booked with you last year and don't need to go anywhere else
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
611 reviews
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Corrine is always very pleasant and a…
Corrine is always very pleasant and a font of knowledge
August 4, 2026
Reply from Hays Travel - Swansea
Thank you for my review and booking your holiday again with us . Corinne
Great travel consultant
Courtney was lovely she listend and was very patient.I would definatly as for her again in the swansea shop.I tryed to book my flights on the phone but im not very savvy on stuff like that she was great
August 2, 2026
Reply from Hays Travel - Swansea
Aw what a lovely review. Thank you for writing such kind words. We do your best to help. Courtney
Friendly experienced advice
July 31, 2026
Reply from Hays Travel - Swansea
Thank you for again booking your holiday with us and hope you both have an amazing time. Caroline
Busy staff, but great service
Had a wait for the two very busy staff, but once I sat down, the service was fantastic!
The follow up service by email and use of App continued the efficient service. Thank you.
July 30, 2026
Reply from Hays Travel - Swansea
Thank you for your patience in waiting for us and booking your holiday. I hope you have an amazing time in Gran Canaria. Courtney
Reply from Hays Travel - Swansea
Thank you for booking the amazing cruise with me. I can't wait to hear all about it. Caroline
Expertise on next cruise
Experience, knowledge and patience in deciding upon the most suitable cruise for us, well done Corinne
July 28, 2026
Reply from Hays Travel - Swansea
Thank you as always Phil for taking the time to write a review and booking another cruise. Corinne
This is the second cruise holiday I’ve…
This is the second cruise holiday I’ve booked with Hays and won’t be the last. They are totally professional, extremely knowledgeable and helpful. I went into the store with a cruise holiday in mind but booked a much better cruise after help from the TA Corinne. Wouldn’t hesitate to recommend them.
July 28, 2026
Reply from Hays Travel - Swansea
Thank you for such an amazing review and continuing to book your cruises with us. Corinne
Caroline was very helpful in finding a…
Caroline was very helpful in finding a holiday that suited us. She was knowledgeable about all aspects of the hotels , destinations, flying and car parking.
July 25, 2026
Reply from Hays Travel - Swansea
Thank you for taking the time to write such a lovely review and for booking your holiday with me. Caroline
Great service nothing to much trouble…
Great service nothing to much trouble staff very friendly and helpful couldn't wish for better service 👍
July 23, 2026
Reply from Hays Travel - Swansea
Thank you for booking your trip with me and the store again. I hope you have a lovely time with your brother. Caroline
Holidays made easy
Really impressed with the kind a nd helpful service we received there. I would definitely recomme nd Hays Travel to everyone.
July 16, 2026
Reply from Hays Travel - Swansea
Thank you for the lovely recommendation. Corinne
The person that delt with us was so…
The person that delt with us was so helpful and explained everything clearly
July 9, 2026
Reply from Hays Travel - Swansea
Thank you for taking the time to write a lovely review and for booking with me. Caroline
Nice experience without any hard sell…
Nice experience without any hard sell very experienced person who we dealt with
Knowing everything will be sorted on time and without any hassle just gives us peace of mind
July 11, 2026
Reply from Hays Travel - Swansea
Thank you Leslie for a lovely review and for booking another cruise with us. Caroline
helpfull staff corrine first class
June 30, 2026
Reply from Hays Travel - Swansea
Thank you Tony as always. Corinne
Reply from Hays Travel - Swansea
Thank you John for taking the time to write a review and booking both the cruise and another land holiday. Caroline
Excellent service
From the moment I walked in the door I felt that the agent was ready to give me solid answers to my questions and get everything ready.
July 1, 2026
Reply from Hays Travel - Swansea
That is what we are here for, so that you don't worry and enjoy your holiday. Corinne
Reply from Hays Travel - Swansea
Thank you a lovely review. Corinne
Corinne was extremely polite and…
Corinne was extremely polite and helpful
She made the booking really relaxing
June 23, 2026
Reply from Hays Travel - Swansea
Thank you for such kind words and hope you have a lovely holiday. Corinne
The staff’s knowledge and there so…hays travel simply the best
The staff’s knowledge and there so helpful, nothing is to much trouble.
They also supply you with all the information about your enquiry to go away with and there’s no annoying phone calls chasing up the enquiry.
June 28, 2026
Reply from Hays Travel - Swansea
Thank you for taking the time to write a lovely review and booking your holiday with me. Corinne
Great travel agent …
Deciding where to go and booking a holiday with Hays travel in Swansea is always a pleasure, as the staff are so friendly and knowledgeable, their advice is always spot on.
And the price's are always competitive.
Big thank you to Corinne.
June 28, 2026
Reply from Hays Travel - Swansea
Thank you Mike for always booking with me and such lovely words about the team. Corinne
Reply from Hays Travel - Swansea
Thank you for a lovely review. Courtney
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