Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
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Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Central position in Swansea, Friendly and knowledgeable staff. Booked with you last year and don't need to go anywhere else
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
612 reviews
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Reply from Hays Travel - Swansea
Thank you both for my lovely review. Corinne
Excellent service from Caroline went…
Excellent service from Caroline went through everything booked extras I asked for all confirmed in shop told if unsure about anything phone or call in store
February 18, 2026
Reply from Hays Travel - Swansea
Thank you for taking the time to write such a lovely review Brian. Caroline
Took a long time sorting out all our…
Took a long time sorting out all our special needs, but done it all, very helpful with everything.
February 17, 2026
Reply from Hays Travel - Swansea
Thank you for booking with us and I am glad we got all your needs catered for. We wish you a lovely holiday. Courtney
Reply from Hays Travel - Swansea
Thank you for a lovely review. Corinne
Excellent professional service
The agent (Caroline) was very patient and gave good advice. She helped us come to a decision on the best holiday for our family. Thank you
February 13, 2026
Reply from Hays Travel - Swansea
Thank you Helen for taking the time to write such a thoughtful review. Caroline
I have booked four holidays with Hays…
I have booked four holidays with Hays two of which i am to take this year my experience with the staff is that they are wonderful and very helpfull.
February 6, 2026
Reply from Hays Travel - Swansea
We appreciate you choosing us for your holiday bookings! It's great to hear that our team has consistently provided you with wonderful and helpful experiences and we hope you have an amazing holiday. Corinne and team Swansea
Deb yours
Staff are brilliant in Swansea jays I've been booking holidays for some years and not been dissapointed staff go that further mile for you. And find the right holiday and if you have a buguet I would recommend a vist.
February 11, 2026
Reply from Hays Travel - Swansea
We appreciate your continued bookings with us in Swansea. We're happy to hear that our staff go the extra mile to find the right holiday for you within your budget. Corinne and Team Swansea
Corinne was excellent at organising our…
Corinne was excellent at organising our holiday very helpful and efficient.
January 31, 2026
Reply from Hays Travel - Swansea
We appreciate you sharing your kind words. We are so glad we could provide such helpful and efficient service while organizing your holiday. Thanks Corinne
Hays Travel
Caroline was very helpful
Caroline was very helpful, knowledgeable & a pleasant person to deal with.
February 4, 2026
Reply from Hays Travel - Swansea
Thank you for writing such a lovely review about me as a person as well. It is lovely to read so thank you so much. Caroline
Good and helpful travel agent which…
Good and helpful travel agent which made it easy to book the holiday.
February 4, 2026
Reply from Hays Travel - Swansea
Simon, we are so happy we made it easy to book your holiday. Thank you for your kind review; we appreciate your booking with us! Courtney
Hays Travel
We’re off to Agadir, thanks Caroline.
Excellent service yesterday at the Swansea agency, we left Caroline with some requirements and went for lunch, we came back and she’d got it sorted.
Many thanks
February 1, 2026
Reply from Hays Travel - Swansea
I appreciate you taking the time to share your positive experience at my store. I'm so glad I could efficiently meet your needs. Thank you! Caroline
Hays Travel
Caroline was just absolutely brilliant.
Caroline was just absolutely brilliant.
So helpful, she was informative and she just everything for me .
Amazing service
February 1, 2026
Reply from Hays Travel - Swansea
What a lovely review Beverley. Thank you so much for writing it. I will see you when you come in for currency. Thanks Caroline
Our first time cruising
Our first time cruising. Every thing was explained and they booked it for us .and closers to the date they will print off the paper work for us. To be honest they hade the patience of a saint. The amount of questions we asked Thank You very much for your help
January 22, 2026
Reply from Hays Travel - Swansea
We appreciate you sharing your first time cruise booking experience. We're happy to hear that everything was explained clearly and that we were patient with all your questions. Thank you for your kind words! Ricardo
Hays Travel
Not the first time we have used HAYS…
Not the first time we have used HAYS and that is because they sit down and talk about your exact requirements. They do not give up until they have satisfied you. And they know what they are talking about.
January 25, 2026
Reply from Hays Travel - Swansea
We appreciate you taking the time to share your repeated positive experiences. It's great to hear that our team ensures your requirements are met and that their expertise shines through. Thank you Corinne
Hays Travel
Caroline was really helpful and as…
Caroline was really helpful and as always it’s a joy to book with Hays travel as the girls in the shop are always very friendly
January 25, 2026
Reply from Hays Travel - Swansea
Thank you for writing such a lovely review for myself and my team. We hope you have an amazing holiday. Caroline
Very professional giving good advice in…
Very professional giving good advice in understanding our needs
January 15, 2026
Reply from Hays Travel - Swansea
Love to see you when you come in to book a holiday and the chats we have. look forward to seeing you soon. Caroline
A very positive first time experience…
A very positive first time experience we were helped by 2 very friendly and helpful ladiesGeorgina was one the other lady in the swansea branch was very helpful and friendly and made booking our holiday a lovely experience thank you very much
January 20, 2026
Reply from Hays Travel - Swansea
We're happy to hear that you had such a positive first experience. We appreciate you mentioning how friendly and helpful our team was in making your holiday booking a lovely experience.
Hays Travel
Reply from Hays Travel - Swansea
Thank you so much for my review and for booking your Caribbean cruise with me. Courtney
Corinne was very helpful nothing was…
Corinne was very helpful nothing was too much trouble she checked several sites to get us the best deal and value for money
January 19, 2026
Reply from Hays Travel - Swansea
Thank you David for booking another trip with me and for your lovely words. Corinne
Knowledge of staff
Knowledge of staff, Correine,exceptional. Was able to advise on all aspects of our forthcoming cruise, ports, cabin location.
January 9, 2026
Reply from Hays Travel - Swansea
Thank you so much for my review, your kind words and for booking your cruise with me. Corinne
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