Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
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Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
This is the second cruise holiday I’ve booked with Hays and won’t be the last. They are totally professional, extremely knowledgeable and helpful. I went into the store with a cruise holiday in mind b... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
612 reviews
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Caroline was so lovely and friendly
Caroline was so lovely and friendly, we left the store very happy and excited for our trip to New York. Thank you
September 28, 2025
Reply from Hays Travel - Swansea
Thank you Lucy for my review. It was a pleasure to book your dream trip. Thanks Caroline
Reply from Hays Travel - Swansea
Love that....we got there in the end with the same kind of rooms. See you soon. Caroline
The lady was so so helpful could not…
The lady was so so helpful could not wish for better service first time we are going abroad and she was really friendly
September 27, 2025
Reply from Hays Travel - Swansea
Thank you so much for my review. It was a pleasure to book your family holiday. Caroline
First class holiday booking advice
Not the first time I have booked a holiday through Hays and won’t be the last.
Their representative, Caroline was very professional, knowledgeable and helpful.
September 18, 2025
Reply from Hays Travel - Swansea
Thank you Robert for the kind words and the loyalty in booking with me again. Caroline
We were able to book a cruise and…
We were able to book a cruise and Corine was very helpful.
She found us what we were looking for.
September 20, 2025
Reply from Hays Travel - Swansea
Thank you for my review, I like you to leave with the best cruise to suit your needs. Corinne
Reply from Hays Travel - Swansea
Thank you for my review. Corinne
Caroline the representative was…
Caroline the representative was excellent, exuding total knowledge and experience ensuring my holiday booking experience was efficient and effortless.
September 18, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review Richard. It was a pleasure to book your holiday for you. Caroline
Helpful staff
The staff went out of their way to find up the flights we wanted and the cancellation protection we required
September 16, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review. Corinne
Very helpful
September 11, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review. Caroline
A Travel consultant as an extended family member
Visiting the Hays Travel store in Swansea is like visiting family. They are so friendly and very helpful when looking for a holiday. Their knowledge of worldwide destinations and the choice of travel ensures your holiday will always meet your expectations.
September 7, 2025
Reply from Hays Travel - Swansea
Aw Ian, you say the nicest things! You and dad are part of the family and thank you for your loyalty in booking with us. Corinne and Caroline
The advisor was extremely polite and…
The advisor was extremely polite and patient. She appeared new to the role but dealt with everything brilliantly.
September 4, 2025
Reply from Hays Travel - Swansea
Such lovely feedback for my new member of staff who is indeed still training. Thank you so much-this will mean so much to her. Caroline and Courtney
The staff at Swansea Quadrant store are…
The staff at Swansea Quadrant store are extremely helpful Professional polite with so much patience They always give me confidence to book via a travel agent that they are with you from the actual booking until you holiday is over and you return home
September 3, 2025
Reply from Hays Travel - Swansea
What a lovely review Carol. Thank you so much for taking the time to say such kind words. Caroline
SERVICE AS ALWAYS FIRST CLASS.
SERVICE AS ALWAYS FIRST CLASS.A pleasure to do .business with your staff
August 28, 2025
Reply from Hays Travel - Swansea
Thank you so much for my lovely review and our staff. Corinne
Swansea Hays travel every time
As always, it was a pleasure. Corrine is always friendly, attentive to our wishes and professional. Offering tips and help along the way
August 27, 2025
Reply from Hays Travel - Swansea
Thank you Lynda for my lovely review. Always a pleasure to book your cruises for you. Corinne
A very professional
A very professional, knowledgeable,helpful and pleasant travel agent.
August 27, 2025
Reply from Hays Travel - Swansea
Thank you for a lovely review and such kind words. Corinne
Found the perfect holiday in South…
Found the perfect holiday in South Africa. Your rep was very knowledgeable and helpful
August 27, 2025
Reply from Hays Travel - Swansea
Thanks for booking the amazing safari with us and for this lovely review. Corinne
Winter break
Spoke with caroline on my last 2 visits and she booked us a holiday to Budapest and was able to give lots of advise and sorted a nice area, looking forward to our winter break. As always the staff in this swansea shop, was as helpful as ever.
August 24, 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review and for continuing to book with us. Caroline
Caroline in Swansea was so easy to talk…
Caroline in Swansea was so easy to talk to. Very understanding of our needs and was exceptionally knowledgeable and experienced.
August 23, 2025
Reply from Hays Travel - Swansea
Thank you both for the review and am pleased that you came back to book with me. I really appreciate it. Caroline
Ladylady that helped me book our…
The lady that helped me book our holiday was really helpful and explained everything and got me a reslly good deal I was so happy coming out of your store. Thankyou.
August 20, 2025
Reply from Hays Travel - Swansea
That is what we love, our customers going away happy with their booking. Thank you for my review. Corinne
Reply from Hays Travel - Swansea
Thank you for my review and I see you after I have checked you in. Caroline
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