As usual all the staff were helpful. Nirali who took the booking was are great as ever. Going to see her soon regarding holidays in early January 2027.
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See what reviewers are saying
Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
Company replied
Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
669 reviews
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As usual all the staff were helpful
As usual all the staff were helpful. Nirali who took the booking was are great as ever. Going to see her soon regarding holidays in early January 2027.
September 2, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, its always a pleasure seeing you and Sheila :)- Nirali
Reply from Hays Travel - Syston
Thank you so much for your lovely review about our superstar Emily! We truly appreciate your kind words :) - Khush
Very polite and friendly staff
Very polite and friendly staff, really helpful and knowledgeable. Have already recommended this company to 3 friends.
August 20, 2026
Reply from Hays Travel - Syston
Georgina customer,
Thank you so much for your wonderful review! We are delighted to hear that our team was so helpful and knowledgeable. We truly appreciate you recommending us to your friends.
Kind Regards
Hays Travel Huyton
Advisor was very friendly and…
Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
August 17, 2026
Reply from Hays Travel - Syston
Sharon,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our advice helpful. We look forward to assisting you again.
Kind Regards
Hays Travel Syston
Amazing service
Amazing service, highly recommend Hays Travel for tailor made holidays.
August 23, 2026
Reply from Hays Travel - Syston
Caroline B,
Thank you for your wonderful review! We are so pleased to hear that you had an amazing experience with our tailor-made holidays. We truly appreciate your recommendation.
Kind Regards
Hays Travel Syston
Jill was excellent
Jill was excellent, knowledgeable, understanding our requirements and meeting those needs in a professional and friendly manner.
August 19, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback its always a pleasure - Jill
Very nice and helpful.sorted everything…
Very nice and helpful.sorted everything out for us.and explained the holiday in simple terms very helpful
August 9, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday - Nirali
The parson who booked our cruise…
The parson who booked our cruise holiday. Have Never been on the cruise. She been fews time gave us lots of tips and ideas. Got every things what we wanted .and really looking forward forward to this cruise 🛳
August 18, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your first cruise :) - Kindest regards Janice
Reply from Hays Travel - Syston
Thank you so much for your kind words, its greatly appreciated and it always a pleasure booking your holidays - Janice
Have used Syston branch for many years…
Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wealth of knowledge and always does her best to get us the best possible holiday.
August 15, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind words! - Janice :)
Emily was helpful and friendly when…
Emily was helpful and friendly when booking our holiday
August 15, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely comments Jodie! Emily is a star :) - Khush xx
Emily was so professional in every…
Emily was so professional in every way,easy and clear to talk to and so helpful.I will definitely be booking with Hays again,I just hope Emily is still there.
August 14, 2026
Reply from Hays Travel - Syston
Thank you so much for your wonderful 5-star review and kind words! - Emily :)
My friend and myself booked three coach…
My friend and myself booked three coach holidays Khushali was very helpful and kind as we are ladies of a certain age and she explained everything
August 13, 2026
Reply from Hays Travel - Syston
It was my absolute pleasure to sort out your upcoming trips! Thank you again for your kind review :) - Khushali x
Yet again Kirsty and the team provided…
Yet again Kirsty and the team provided us with exactly what we wonted, and the hay’s app is so handy to have.. excellent work guys thank you.
August 12, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind words Jason, its always a pleasure booking your holidays, thank you for trusting us time and time again - Kirsty
The helpfulness of the staff
The helpfulness of he staff. How they responded to our requests.
The conversations between us about hotels, counties and attractions each place had.
Also the willingness to deal all the accessibility issues we had.
August 11, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, its always a pleasure booking your holidays - Khushali
Reply from Hays Travel - Syston
Thank you so much for your lovely feed back, it was a pleasure booking your Family holiday :) - Nirali
As usual the girls at Hays were very…
As usual the girls at Hays were very professional and very helpful we have used Hays many times and never had any problems and will carry on using this travel agent
August 4, 2026
Reply from Hays Travel - Syston
Mrs Linda Horobin,
We're so glad to hear our team consistently provides professional and helpful service! We truly appreciate your continued loyalty and positive feedback.
Kind Regards
Hays Travel Syston
Holiday booking.
From talking to Nirali on Saturday (late) to actually booking a holiday on Sunday with Emily the service was 1st class. Once again Hays delivered what we wanted.
August 2, 2026
Reply from Hays Travel - Syston
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such first-class service and helped you find exactly what you were looking for. We appreciate your kind words.
Great service
We were seen immediately. Listened to what we wanted. Negotiated direct with Saga and got a better price. Nirali was friendly, helpful and professional.
August 2, 2026
Reply from Hays Travel - Syston
Thankyou for your lovely feedback, It was a pleasure booking your holiday Sarah :) - Nirali
Fantastic service from kirsty
Kirsty did a great job of altering our booking from 6 to 7 people. Could not of been more helpful, a fantastic service.
August 1, 2026
Reply from Hays Travel - Syston
Richard,
Thank you for taking the time to share your positive feedback. We are so pleased to hear that our service was helpful and fantastic for your booking alteration.
Kind Regards
Hays Travel
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