Very friendly service. Kirsty is a very intelligent and extremely experienced person. She found our holiday which we dreamt of. We will go and book our holidays with kirsty in future aswell. Very sati... See more
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See what reviewers are saying
Hays Syston have fantastic staff they are all brilliant at what they do. Every time we go in to book they always get us the best deal and look after us this is why we always go back time after time. A... See more
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
Company replied
The girl who helped us,Khushali was so helpful and patient being as we didn’t know where to go and our availability was slightly limited. She sorted us out in time with maybe a more costly holiday tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
641 reviews
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Very friendly service
Very friendly service. Kirsty is a very intelligent and extremely experienced person. She found our holiday which we dreamt of. We will go and book our holidays with kirsty in future aswell. Very satisfied.
July 18, 2026
Reply from Hays Travel - Syston
Thank you so much for your dedicated review - It's always a pleasure seeing you both in store and thank you for your lovely comments - Kirsty BM
Reply from Hays Travel - Syston
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that you feel recognised and valued when you visit us.
Kind Regards
Hays Travel Syston
Reply from Hays Travel - Syston
Joanne,
Always a pleasure booking your holidays :) You are so welcome.
Kirsty :)
They made me feel so welcome & we’re…
They made me feel so welcome & we’re very helpful even had a cuppa with them thanks defo use them again
July 11, 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure booking your holiday - Nirali :)
Hays Syston have fantastic staff they…
Hays Syston have fantastic staff they are all brilliant at what they do. Every time we go in to book they always get us the best deal and look after us this is why we always go back time after time. Always cheerful and we have a great laugh cannot recommend them enough . Booking and finding our perfect holiday is always a breeze here.
July 14, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, its always a pleasure booking your holidays for you :) - Nirali
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday - Khushali
Emily was absolutely fantastic from…
Emily was absolutely fantastic from start to finish she was friendly knowledgeable and helpful and made everything feel straightforward
July 12, 2026
Reply from Hays Travel - Syston
Thankyou for your kind review, it was a pleasure booking your holiday :) - Emily
Holibobs
The experience was great
Nirali was extremely efficient and informative
Thanks
July 10, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday :) - Nirali
Fast and easy booking
Fast and easy booking, friendly staff. Almost like family, have booked many a holiday with them and will continue to do so.
July 9, 2026
Reply from Hays Travel - Syston
Awee Susan this is such a lovely review - all the ladies in store really appreciate your comments and it's always a blast seeing you in store! - Khush :)
Service with a smile
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient with us and helped us fined what we were looking for.
She also suggested options for us on future travel.
July 3, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind review! It was wonderful meeting you both and I am happy you have got a holiday to look forward too over Christmas! I have popped your Confirmations in the post today for you :) Kirsty, Branch Manager
Reply from Hays Travel - Syston
Thank you so much for your review Mr Cripps! - Kirsty BM :)
Holiday 2027
Excellent service.Whole process was easy.Janice was very helpful and patient
June 30, 2026
Reply from Hays Travel - Syston
Hi Mark, Thank you so much for your kind words - Janice :)
2027 Holiday
Janice made booking a holiday a really easy thing to do.Her knowledge and easy manner and service was excellent Nothing was to much trouble.Also good advice at times..
June 29, 2026
Unprompted review
Reply from Hays Travel - Syston
Susan Gask ,
Thank you for your wonderful feedback! We are so pleased to hear that you found the holiday booking process so easy and that you received excellent service and advice.
Kind Regards
Hays Travel
Fabulous service by Kirsty and the team…
Fabulous service by Kirsty and the team again - repeat customers and wouldn’t want you to use anywhere else!
June 28, 2026
Reply from Hays Travel - Syston
Alison,
We are so happy to hear you had a fabulous experience with our team again! Thank you for your continued loyalty.
Kind Regards
Hays Travel
Booked a last minute holiday with…
Booked a last minute holiday with Nirali who as always was friendly efficient & knowledgable.
😊
June 27, 2026
Reply from Hays Travel - Syston
Thank you so much for your review! - Nirali AM :)
The young lady that organised the…
The young lady that organised the booking of our holiday, car parking travel insurance she made it dream no pressure selling it was lovely 😍
June 19, 2026
Reply from Hays Travel - Syston
James,
We're so glad to hear your booking experience was a dream! Thank you for sharing your wonderful feedback with us.
Kind Regards
Hays Travel
Excellent Customer Service went through…
Excellent Customer Service went through everything and answered all my questions
June 23, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your Holiday :) -Nirali
Perfect holiday booked.
Janice was so incredibly helpful, knowledgeable, and went above and beyond to get the perfect Norwiegan cruise for myself and Granddaughter. We are
counting down they days already.
Thank you Janice and Hayes!
June 21, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday for you, Once you have been on one cruise there is no turning back! - Janice
Great bunch
Always love visiting the Syston team. Such a great bunch.
As always Kirsty sorted our holiday out in double quick time, all booked and raring to go
thanks again girls. 👍
June 20, 2026
Reply from Hays Travel - Syston
Hi Donna
Thanks for the review always a pleasure
Kirsty and the Girls
The services was 100% from start to…
The services was 100% from start to finish booking my trip
June 13, 2026
Reply from Hays Travel - Syston
Giuseppe Sepede,
We're so happy you had a great booking experience!
Kind Regards
Hays Travel
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