Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
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Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
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Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
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The helpfulness of he staff. How they responded to our requests. The conversations between us about hotels, counties and attractions each place had. Also the willingness to deal all the accessibili... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
668 reviews
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Although I booked our forthcoming…
Although I booked our forthcoming cruise on the ship our local Hays store followed up to ensure all details had been covered.
May 9, 2026
Reply from Hays Travel - Syston
Thank you for booking your next Cruise whilst enjoying yourself on your current cruise :) We will take care of your booking for you - Nirali :)
Reply from Hays Travel - Syston
Rajesh,
Thank you for your kind words. We are delighted to know that we provided good customer service and were helpful :)
Nirali :)
A good experience
The lady who dealt with us was very helpful, knew what she was doing and got us a good deal.
May 9, 2026
Reply from Hays Travel - Syston
Alan,
We are so pleased our team provided such a helpful experience and secured a great deal for you. Thank you!
Kind Regards
Hays Travel Syston
Excellent customer service
Excellent customer service, so much easier than booking online, will definitely book through Hayes again. Best experience in booking a holiday in a long time. Thanks to Jill at the Syston, Leicestershire branch.
May 10, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind feedback - thank you for booking in store :) Jill
Khushali was so helpful and patient
The girl who helped us,Khushali was so helpful and patient being as we didn’t know where to go and our availability was slightly limited. She sorted us out in time with maybe a more costly holiday than we had anticipated but she never pushed us 🤣. Since we booked the holiday the communication has been excellent. Will definitely use again and recommend to others. Thankyou Hays
May 3, 2026
Reply from Hays Travel - Syston
Thank you so much Diane - It was a pleasure booking your holiday - Khushali :)
Patience paid off
Had to wait a while (30 mins) before being seen in the shop but once seen, excellent service and help
May 3, 2026
Reply from Hays Travel - Syston
Thank you so much Mr Sharpe - thank you for your patience waiting and it was a pleasure booking your holiday - Emily :)
Its always an enjoyable experience…
Its always an enjoyable experience booking a holiday but with Hays at SystonI i can guarantee seeing the same faces and would be happy to be helped by any of the girls.
May 7, 2026
Reply from Hays Travel - Syston
Thank you so much Mr Carlin - Thank you for taking the time to leave a lovely review! - Nirali AM :)
We have been booking through Hays…
We have been booking through Hays Travel for some years now and always receive excellent service.
May 3, 2026
Reply from Hays Travel - Syston
Thank you for your kind review
Always a pleasure to book with Hays…
Always a pleasure to book with Hays Travel. All the girls are great and find you the holiday you are looking for.
April 23, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it is always a pleasure - Janice
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it is always a pleasure - Janice
I have dealt with Emily at the Syston…
I have dealt with Emily at the Syston branch now on two occasions and both times she as been very helpful and tries her best to get you a good deal carry on the good work Emily
April 30, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it is always a pleasure Mr Wells :) - Emily
Sorted holiday out very quickly and…
Sorted holiday out very quickly and explained everything.made is feel relaxed ,thank you 👍
April 28, 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure booking your holiday - Nirali
Our agent was exceptional and made us…
Our agent was exceptional and made us feel secure in our booking. Took loads of trouble
April 28, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday :) - Khushali
We booked our very first cruise and had…
We booked our very first cruise and had a fantastic experience from start to finish. Jill was incredibly helpful, as always—she was very accommodating, offered great advice, and clearly has a wealth of knowledge. She made the whole process smooth and enjoyable, and we felt confident every step of the way. Highly recommend!
April 19, 2026
Reply from Hays Travel - Syston
Judith Evans,
We're so happy you had such a positive experience booking your first cruise! It's great to hear that our Jill was so helpful and made the process smooth and enjoyable for you.
Kind Regards
Hays Travel Syston
Very helpful staff
Very helpful staff, we have been before and they are always happy to help and always get the best price.
April 23, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind feedback Mr Wainwright - Janice :)
Great experience!
I am very happy with my experience at Hays Travel. The consultant, Emily, gave me great choices based on my criteria and the process of booking the holiday was very easy. I will definitely use Hays Travel again!
April 23, 2026
Reply from Hays Travel - Syston
Lisa Radford,
We're happy to hear that you had such a positive experience and that our Emily provided great choices, making the booking process easy. Thank you for the lovely review!
Kind Regards
Kirsty
Hays Travel
Syston
We found the perfect 7 day holiday very…
We found the perfect 7 day holiday very easily the staff were very good, helped us choose the right package holiday to Marakesh
April 16, 2026
Reply from Hays Travel - Syston
Vijay,
We're so glad that our staff made it easy to find the perfect holiday for you. Thank you for your positive feedback; we hope you have a fantastic time in Marrakesh!
Kind Regards
Kirsty
Hays Travel
Syston
Nirali is always efficient and friendly…
Nirali is always efficient and friendly as are all the staff at syston branch
April 22, 2026
Reply from Hays Travel - Syston
betty bradshaw,
We appreciate your kind words. It's great to hear you find our team efficient and friendly; we always aim to provide excellent service.
Kind Regards
Kirsty
Hays Travel
Syston
I would like to extend a huge thank you…
I would like to extend a huge thank you to Janice for all her help, kindness and expertise in searching for a last minute holiday for me. She thoroughly went through all the options available and we discussed which was the best option for me. My holiday is now booked, I have been checked in and Janice has phoned me to say all my tickets are ready for collection. I would recommend Haynes Travel to anyone. They have an amazing team of people who will gladly help you find the perfect holiday for you.
April 21, 2026
Reply from Hays Travel - Syston
Anna Geraghty,
We appreciate you taking the time to share your kind words. We're so glad that you found the perfect holiday with our help. It's wonderful to hear that you were pleased with the support and expertise you received.
Kind Regards
Kirsty
Hays Travel
Syston
Reply from Hays Travel - Syston
Thank you so much Mr Bishop! - Nirali AM :)
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