Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
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Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
Company replied
The helpfulness of he staff. How they responded to our requests. The conversations between us about hotels, counties and attractions each place had. Also the willingness to deal all the accessibili... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
668 reviews
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Reply from Hays Travel - Syston
Thank you so much for your lovely review Mr Nairn - Always a great repeat customer to look for your next break away! - Kirsty BM :)
Reply from Hays Travel - Syston
Thank you so much for your review for our Janice! - Team Syston :)
Reply from Hays Travel - Syston
Thank you for your review! - Janice
Such lovely ladies who helped us today
Such lovely ladies who helped us today. Only came in for a look and to see left with a holiday. Keep up the good work we hope you appreciate the amazing job your team do. Would definitely recommend to outhers. Big shoutout to Janic
April 12, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! Really appreciate your kind words - Janice :)
Northern Lights 2027
As always a quick and professional service. All my questions answered and my requests taken note of.
April 9, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review Mr Stillwell - Kirsty BM :)
We knew which holiday we wanted your…
We knew which holiday we wanted your assistance was very patient & thorough going through all options of our holiday.
Thank you
April 7, 2026
Reply from Hays Travel - Syston
Thank you so much for your time to leave a review! Always happy to help - Khushali :)
All staff were very polite to us as we…
All staff were very polite to us as we went into the shop, asked us if we would like a drink.
Very helpful assissant, Jill, who did her very best to help us get the holiday that we wanted.
March 27, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! - Jill :)
Book with Hays Travel
We popped into Hays Travel yesterday to book our 2027 holiday to Sidari in Corfu. And we got a great deal. The staff are always more than happy to help with anything we needed answering. We asked our lovley travel consultant Janice if the hotel had a lift as I need a lift rather than stairs. She told us she would look into this for us. A little later we got the call to tell us they did have a lift. But if we weren't at that side they would sort another hotel with a lift. So I would recommend 100% to book your holidays through Hays Travel. You won't be disappointed. Thankyou to all the staff and most importantly Janice. 🥰
March 26, 2026
Unprompted review
Reply from Hays Travel - Syston
Thank you so much for your lovely review! - Janice :)
A1 Customer Service.
We have always had great service at Hays Travel. Kirsty is very knowlegable, friendly, & efficient. Always with a smile.
March 24, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! It's always a pleasure :) - Kirsty BM
Superb staff
March 25, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! It's always a pleasure :) - Kirsty BM
As always very efficient and very…
As always very efficient and very helpful
We always book with Hays Syston Leicester
March 25, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! It's always a pleasure :) - Kirsty BM
Reply from Hays Travel - Syston
Thank you so much for booking yesterday Mr Lacey - It was a pleasure arranging your holiday for you - Kirsty
Nirali at the Syston office was very…
Nirali at the Syston office was very friendly,helpful and found our holiday . She’s was very good and also did her best to find the right holiday and deal.
Look forward to booking our next holiday with her.
March 10, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feed back Hash, its always a pleasure seeing you both - Nirali :D
Jill took time to listen to what our…
Jill took time to listen to what our needs were. We will always use Hays travel for our holidays
February 26, 2026
Reply from Hays Travel - Syston
Hilary,
We're happy to hear that Jill listened to your needs. We appreciate your continued trust in us for your holiday plans.
Hays Travel Syston :)
Very calm and understanding as we were…
Very calm and understanding as we were relatively new to cruising and nervous about booking ourselves
March 8, 2026
Reply from Hays Travel - Syston
Alison,
We appreciate you sharing your experience. We're so glad we could assist you with your booking and ease any concerns about cruising.
Emily :)
Fabulous travel agents
Fabulous travel agents.
Janice is so friendly and welcoming, Nothing is too much trouble for her.
February 25, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday :) - Janice
Cruise 2026
Emily was very helpful. Nothing was too much trouble. Answered all my questions. Polite and cheerful.
February 14, 2026
Reply from Hays Travel - Syston
Olivia,
We appreciate your kind words! We're so glad we could provide such helpful and cheerful service and answer all of your questions with ease.
Emily :)
Not the best experience
I had more information about the holiday than the agent did
November 11, 2025
Reply from Hays Travel - Syston
Thank you for your feedback. As this was a price match holiday from last year, our agent would have worked from the details you provided in order to secure the best available rate at the time. We appreciate your comments and will use them to ensure we continue improving our service and communication with our customers.
Couldn’t be happier
Couldn’t be happier with the service we have from Hays travel at syston. Kirsty is an absolute star, from sorting out our excursions to planning our next cruise. She even chased down a lost booking and kept us in the loop all the time.
February 22, 2026
Reply from Hays Travel - Syston
Hi Simon, Thanks so much for your lovely review! It was my pleasure to book you all on this fab trip :) - Kirsty BM
Reply from Hays Travel - Syston
Thank you so much for your feedback - Kirsty
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