Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
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Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
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The helpfulness of he staff. How they responded to our requests. The conversations between us about hotels, counties and attractions each place had. Also the willingness to deal all the accessibili... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
668 reviews
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We could not have asked for such a…
We could not have asked for such a wonderful time booking our dream holiday Janice was Absolutely fab with everything and really took time to get us the perfect holiday. I would recommend this company as the are Amazing x
February 20, 2026
Reply from Hays Travel - Syston
Mr Robert ,
We are happy to hear that you had such a wonderful experience booking your dream holiday. We appreciate your kind words and are glad we could help book the perfect trip for you.
Janice :)
Came to the branch on a wet Friday…
Came to the branch on a wet Friday looking to book a hoilday spoke to kirsty went though a few options before we knew it kirsty had sorted the hoilday. Transfer s .parking. no stress for us .great job
February 21, 2026
Reply from Hays Travel - Syston
Thank you John :)
We're happy to hear that we could help you book your holiday with ease, even on a wet Friday! We appreciate your positive feedback and are glad you enjoyed your experience.
Kirsty :)
My sister and myself went in clueless…
My sister and myself went in clueless on where and how to book our first cruise.
The lady Janice at the Leicester Syston travel agency was so friendly and helpful. Nothing was too much trouble, very patient explaining anything we didn’t quite understand.
Came away with a cruise booked and a good understanding of what to do right up until we go .
February 19, 2026
Reply from Hays Travel - Syston
Cheryl Crowther,
We're happy to hear that we could help you book your first cruise! We appreciate your kind words regarding Janice's patience and support in ensuring you understood the process. Thank you for your review!
Team Syston :)
Emily was great
Emily was great, told her what we wanted and she found the perfect holiday for us 😊.
February 20, 2026
Reply from Hays Travel - Syston
It was a pleasure booking your Holiday, thank you so much for the lovely feedback it is much appreciated :) - Emily
Friendly personal service
Friendly personal service, from the start. Good range of travel options with knowledgable staff. Prepared to explore pricing and to get us a good deal. Regular and swift contact made with us throughout the process.
February 19, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind words! - Janice :)
Very welcoming on arrival with a good…
Very welcoming on arrival with a good atmosphere in the shop. All our questions were answered in detail and nothing was too much trouble. Everyone was very helpful.
February 17, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback Mrs Henson! Always a pleasure booking you both in store :) - Khushali
Reply from Hays Travel - Syston
Mr Robert Hart,
We appreciate you taking the time to share your kind words; we are always delighted to provide excellent and helpful assistance.
Khush
Good knowledge very informative and…
Good knowledge very informative and helpful/friendly
February 12, 2026
Reply from Hays Travel - Syston
Thank you so much for you lovely review! It is very much appreciated - Khushali :)
A very positive experience!
Jill was amazing! It took a while to find the hotel we were looking for but Jill was very thorough and her experience and patience means we have secured the exact holiday we were looking for. Top marks to Jill and Hays. Can recommend the service highly.
February 11, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback it was a pleasure helping you book your holiday - Jill
We found the booking process very simple.good…
We found the booking process very good with Kirsty. It was very booking the cruise and add-on stay in Corfu. We would not hesitate to recommend the Syston branch to anyone.
February 10, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind review :) You have got a fantastic Cruise booked to look forward to - Kirsty :)
Friendly and efficient as always looked…
Friendly and efficient as always looked for all the best deals for my booking
February 10, 2026
Reply from Hays Travel - Syston
Thank you so much for booking with us yesterday! I hope you found a bed for your dog for the week that you are away :) Kirsty
Reply from Hays Travel - Syston
Thank you for the review much appreciated
Nirali
Always book with Hays Travel in Syston…
Always book with Hays Travel in Syston Leicester , the staff are always friendly and so efficient nothing is too much trouble always going the extra mile!
Thank you for always being simply the Best !!
Debora Conway
February 8, 2026
Reply from Hays Travel - Syston
Thank you so so much for your lovely review! It is always a pleasure booking your holidays for you :) - Nirali
Great service
We booked a city break to Budapest,
Nirali was very good as she had been herself, she helped us pick a great location .
February 2, 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure helping you book your holiday to Budapest, it is a beautiful city to explore :) - Nirali
Reply from Hays Travel - Syston
Thank you so much Lynnette - Janice :)
Feedback
As always, we were given excellent, friendly service. We have used the Syston branch several times and would not hesitate to do so again. Highly recommended!
February 2, 2026
Reply from Hays Travel - Syston
Thank you so much for you lovely review Martin :) - Khushali
Took all the stress out of the booking
Took all the stress out of the booking
Helpful and knowledgeable
February 2, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review Sharon! - Khushali :)
Friendly and helpful face-to-face service.
Our experience in the shop was extremely positive, Nirali was friendly and helpful and nothing was too much trouble. However, we were frustrated by the long waits to contact head-office, and the price we were offered kept changing because of delays in response times.
January 18, 2026
Reply from Hays Travel - Syston
We're glad you enjoyed the shop experience and appreciate your kind words. We're sorry about the delays and price changes you encountered . We shall feed this back to our head office and review our response times to improve our service. Thanks for your feedback.
Nirali
Fantastic service from Kirsty and her…
Fantastic service from Kirsty and her team in Syston. We wouldn’t dream of going anywhere else to book our trips and would highly recommend anyone else to do the same.
January 25, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review Mr short - Always a pleasure :) - Kirsty BM
Very happy with the service
Very happy with the service, very friendly, polite & helpful, came out with exactly what we wanted & with big smiles
January 10, 2026
Reply from Hays Travel - Syston
Thanks so much Jade :) Kirsty
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