Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
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Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
Company replied
The helpfulness of he staff. How they responded to our requests. The conversations between us about hotels, counties and attractions each place had. Also the willingness to deal all the accessibili... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
668 reviews
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looked after us so well really pleased
January 28, 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure booking your holiday :) - Jill
The staff are so nice and helpful got…
The staff are so nice and helpful got everything sorted out for me l would not book my holiday up with any one else brilliant sevice
January 28, 2026
Reply from Hays Travel - Syston
Thank you so much for your feedback! Janice :)
She(Kirsty) tried to explain…
She(Kirsty) tried to explain everything,it remains to see how the HOTEL people treat us,because last couple of times lot of misunderstandings took place.bcause what we were explained in the office and what facilities we were given were completely different.Hotel people said they were not aware of the special needs. Kirsty said they can only request.
January 27, 2026
Reply from Hays Travel - Syston
Hi Mr Vashi :) Thank you so much for booking in store with us once again :) Yes any specific rooms requests are requests only and we cannot guarantee them as advised to you. Not long now until your next one - Kirsty :)
Brilliant service
Always go to Hayes to book our holidays. Wouldn't go anywhere else. The staff are very helpful, particularly nirella. They do everything for you ftom start to finish.
January 27, 2026
Reply from Hays Travel - Syston
Hi Angela - Thanks so much for your lovely review. Always happy to help :) - Nirali AM
It makes it more exciting to book in store
I always book at Syston for my cruises, it takes all of the hassle out of it and makes the process more exciting. I can bring my dog with me and the opening hours work so there's no reason not. Much better than sitting on my own in front of a screen doing it.
January 26, 2026
Reply from Hays Travel - Syston
Its always a pleasure seeing you and Toby in store and booking your cruises for you :), Thank you for your lovely feedback :) - Nirali
Most helpful travel company re very informative and…
They are very informative and knowledgeable. Have been very helpful with all our holidays booked with them. Wouldn't go anywhere else to book a holiday.
January 26, 2026
Reply from Hays Travel - Syston
Thanks Judy :) We love bookings your holidays :) Kirsty
Excellent service and will book again…
Excellent service and will book again if the holiday is enjoyable
January 18, 2026
Reply from Hays Travel - Syston
Thank you so much :) Janice
Staff friendly Kirsty in Syston travel…
Staff friendly Kirsty in Syston travel very informative with our holiday ,All our breaks have been booked through Hays
January 18, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! I appreciate your comments - Kirsty BM
Very helpful when booking to find the…
Very helpful when booking to find the right flights and hotel.
January 17, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review! I appreciate your kind words :) - Khushali
Lovely to meet in person
Lovely to meet in person . We have used Hayes for many years and are never disappointed. The staff guide us all the way from helping us with flights and insurance. We highly recommend our local Syston branch .
January 15, 2026
Reply from Hays Travel - Syston
Thank you so much for you lovely review, it is always a pleasure booking your holidays - Nirali :)
very helpful putting together a bespoke…
very helpful putting together a bespoke trip and even gav up some of lunch break to see me.
January 21, 2026
Reply from Hays Travel - Syston
Thank you for your feedback, it is much appreciated - Jill
Great service
We have booked previous holidays with Nitali at Hays travel and have always been impressed by her affable and efficient manner .
January 20, 2026
Reply from Hays Travel - Syston
Thank you so much for your feedback it was much appreciated, its always a pleasure :) - Nirali
Reply from Hays Travel - Syston
Thank you for you kind words! It was lovely seeing you both in store :) - Khushali
Would highly recommend
Would highly recommend, the team are knowledgable and friendly. Special mention to Emily who booked our holiday for us and provided some great options that met the brief provided. Will definitely be using them again in the future.
January 8, 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday - Emily
Kirsty listened to what I was after and…
Kirsty listened to what I was after and was verygood
January 14, 2026
Reply from Hays Travel - Syston
Thank you so much Leona! :) - Kirsty BM
Great experience.
As always 1st class and extremely friendly and professional service. The ladies are all friendly and will go above and beyond to help get you the holiday you require.
January 14, 2026
Reply from Hays Travel - Syston
We appreciate you taking the time to leave us such a fantastic review! It is always a pleasure booking your holidays :) - Nirali
Florida holiday Kirsty was very helpful and…
Kirsty was very helpful and knowledgeable, she looked into everything that my husband asked for.
January 13, 2026
Reply from Hays Travel - Syston
Thank you so much for your kind feedback. Kirsty :)
Excellent service as usual
Always get great service from Hays Syston. Always helpfull and have patience whilst we are deciding which holiday to pick.
January 10, 2026
Reply from Hays Travel - Syston
thank you so much both :) It is always a pleasure booking your holiday for you :) Janice
Syston and Kirsty only ever book our holidays
Kirsty at syston makes it so easy for us
She always has good advice on new types of holidays
We have booked our first ever cruise
January 11, 2026
Reply from Hays Travel - Syston
Thank you so much both! I am so excited for you. Kirsty :)
Reply from Hays Travel - Syston
Thank you so much for your feedback :)
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