Lousie from the Facebook chat was extremely friendly and efficient. No pushy sales or pressure. She was excellent and would certainly encourage me to book with hays again. No question was a bother and... See more
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See what reviewers are saying
The staff at the Forge are first class nothing is a problem a they are very helpful in explaining all aspects of what l am looking for. I also would like to thank Caledonian travel for allowing me to... See more
Louise Mulvey was absolutely brilliant. Louise asked what we were wanting from our holiday , listened , came back with all that we asked. She recommended excursions which will make our holiday even... See more
Very pleased with the experience of booking our first holiday with Hays Travel, The Forge, Parkhead, Glasgow. Our Travel consultant, Elaine couldn't have been more friendly and helpful in getting u... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
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Staff are the best really helpful been…
Staff are the best really helpful been booking for years with HaysTravel xty
June 24, 2026
The holiday I was looking for was Done…
The holiday I was looking for was Done Quick and easy can't fault the staff Where Very good 😊
July 1, 2026
Good interaction and new what I wanted…
Good interaction and new what I wanted best time and best deal. Brilliant staff always happy and very knowledgeable
June 21, 2026
Ideal outcome.
Very happy with the sevice provided by louise. Listens to our requirements and found and booked just what we wanted.
June 20, 2026
Good choice... again!
Good choice, great service, good people, and concerned to achieve great value!
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Louise made booking our holiday to…
Louise made booking our holiday to antalya effortless as all the staff @hays the forge do
June 25, 2026
Reply from Hays Travel - The Forge
Hi James, thank you for the lovely comments and review, I shall pass this onto Louise :)
Elaine was a great help this was our…
Elaine was a great help this was our first time booking this way and would definitely do it again
June 24, 2026
Booked with ease
Elaine was very knowledgeable and helpful. Was all sorted effortlessly
June 23, 2026
The staff at the Forge are first class…
The staff at the Forge are first class nothing is a problem a they are very helpful in explaining all aspects of what l am looking for. I also would like to thank Caledonian travel for allowing me to have my preferred seat because of my medical condition
June 22, 2026
Travel agent
Travel agent Katrina was very helpful and patient with us. And attended to all our needs.
June 20, 2026
10/10 recommend.
Lousie from the Facebook chat was extremely friendly and efficient. No pushy sales or pressure. She was excellent and would certainly encourage me to book with hays again. No question was a bother and even after completing the booking she has continued to be so helpful. 10/10 service.
June 18, 2026
Staff and how helpful they are
June 18, 2026
Hays Travel Parkhead Branch
Hays Travel Parkhead Branch. Special mention to Louise who was so helpful and made the booking experience so easy with her expert knowledge and friendly nature Many thanks.
June 14, 2026
Well l have been using Hays Travel in…
Well l have been using Hays Travel in the Forge for many years now and I have never had any problems l always deal with Danielle and she is always excellent
June 5, 2026
Very helpful
Very helpful, I wasn’t sure which cruise but wanted best deal with a balcony and going solo. Got all the advice and choices I needed to make a decision. Very nice and friendly.
June 10, 2026
First time using Hays Travel
Very pleased with the experience of booking our first holiday with Hays Travel, The Forge, Parkhead, Glasgow.
Our Travel consultant, Elaine couldn't have been more friendly and helpful in getting us exactly what we were looking for.
June 11, 2026
Customer service agent and Danielle the…
Customer service agent and Danielle the manavdr in branch. Gives us grezt ad ice ,great deals and does all.our bookng for us .
June 4, 2026
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