As a large family group booking (10 adults and 7 children) we were looking for advice and expertise knowledge to help book our summer holiday. Val’s customer service skills were fab, she researched a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
Company replied
Staff member amazing found us a great hotel,have a minor mobility problem at moment hotel has ramp at front reception and a lift for other floors .Hotel resturant on main street so accessible for peop... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although we knew exactly where and when…
Although we knew exactly where and when we wanted to go on holiday Rebecca was very pleasant and professional and sorted everything out for us which included a personal transfer for comfort as one of our party will be taking an electric wheelchair which also had to be cleared for size etc. She also double checked details before completing booking to make sure everything was correct.
May 23, 2026
Thank you Hays Travel Forge
Contacted Hays with a enquiry about booking a holiday the experience was very straight forward and the staff at Hays Travel Forge could not have been more helpful. Thanks for a wonderful experience and a great price holiday booked.
May 25, 2026
The assistant was so informative,had a…
The assistant was so informative,had a lot of patience dealing with two older ladies.The whole experience was first class.We both would recommend Hays travel to our friends and family.We are now looking forward to our holiday in October to Tenerife.
May 22, 2026
Staff very helpful & fredly
May 22, 2026
Every time we book our holiday the…
Every time we book our holiday the staff are very welcoming and nothing is to much bother, last year and this year Tina helped us to get us the best deal for our budget
May 21, 2026
Went it to ask for holiday.was seen…
Went it to ask for holiday.was seen right away with louise.she helped me book my holiday . great customer service and friendly staff .
May 12, 2026
Always book with u as u go the extra…
Always book with u as u go the extra mile and staff r brilliant
May 12, 2026
The girl Louise was so helpful
The girl Louise was so helpful. And had a good lot of information for us.
May 18, 2026
great service again when booking our…
great service again when booking our holiday always a first class company thanks
May 15, 2026
Booking Experience
Everything from service to booking holiday Valerie is so helpful in ensuring that all paperwork etc is fully explained has a wealth of knowledge and fantastic customer service skills.
May 14, 2026
Stephanie was really helpful got us…
Stephanie was really helpful got us just what we asked for very pleasant young woman
May 15, 2026
I always book with Danielle and she is…
I always book with Danielle and she is so patient and helpful and gives us the best deals each time
May 15, 2026
Great service
May 14, 2026
Val was very helpful and explained…
Val was very helpful and explained everything we needed to know and got us the cruise we wanted
May 6, 2026
Elaine is a total "star"!
Elaine is a total "star"!
She is totally professional whilst also being so relatable.
For years I chose to book direct through the Internet but since meeting Elaine in the Parkhead store I have not only returned but confidently recommended her to others with total confidence!
May 12, 2026
Stephanie was amazing!!
Stephanie was amazing!!! She helped us chose which hotel was best and at the best price too! Would 100% come back and have her be my travel agent again
May 12, 2026
Louise who dealt with our booking was…
Louise who dealt with our booking was was great took time to answer all our questions also explained everything about our cruise holiday was very pleasant & helpful
May 10, 2026
Your agent stephanie at the forge…
Your agent stephanie at the forge branch was brilliant very patient and very helpful .
May 10, 2026
Elaine was fantastic
Elaine was fantastic , made everything so easy and found the best place for a single mum and daughter , would highly recommended her , nothing was to much bother
May 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.