Very nice staff no pressure to book lady called Elaine served us very nice and took her time to get us what we wanted definitely book here again
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Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
As a large family group booking (10 adults and 7 children) we were looking for advice and expertise knowledge to help book our summer holiday. Val’s customer service skills were fab, she researched a... See more
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
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Elaine was fantastic
Elaine was fantastic , made everything so easy and found the best place for a single mum and daughter , would highly recommended her , nothing was to much bother
May 2, 2026
Valerie who dealt with my booking was…
Valerie who dealt with my booking was very knowlageable and professional,
She was very friendly and we had a good laugh.
Will definately book with Hays again
May 2, 2026
Very helpful staff .
May 3, 2026
Tina the manager can never do enough to…
Tina the manager can never do enough to help provide the exact holiday that we wont, nothing is too much problem for her.
May 2, 2026
Pleasant and helpful staff always ready…
Pleasant and helpful staff always ready to offer you the best deals
April 29, 2026
Staff super friendly and helpful
Staff super friendly and helpful. Booking was easy they looked up a few different hotels for us.
April 18, 2026
Great service from Elaine getting us a…
Great service from Elaine getting us a great deal on our holiday
April 23, 2026
Fantastic experience and agent!
Fantastic experience with a very knowledgeable and experienced agent. Making the whole process from start to finish completely seamless.
My mum is in her 70’s and likes to physically book and pay for a holiday in person. Customer agent offered reassurance and answered all questions in a very kind and professional way.
All that’s left is to sit back and enjoy our holiday ☀️🕶️☀️🕶️☀️
Can’t recommend enough.
April 14, 2026
Louise Mulvey was absolutely brilliant
Louise Mulvey was absolutely brilliant. Louise asked what we were wanting from our holiday , listened , came back with all that we asked. She recommended excursions which will make our holiday even more memorable. Her service was brilliant and all was organised quickly and any questions we had she checked and answered. Highly recommend Louise and will definitely now be our go to travel organiser .
April 18, 2026
Louise is very helpful and friendly
Louise is very helpful and friendly. nothing was a trouble
April 11, 2026
From being welcomed into hays parkhead…
From being welcomed into hays parkhead forge by Elaine helped us to pick a holiday that suited our family what a credit she is to hays from booking to paying also making sure all our paperwork was checked and correct I could not go anywhere else to book a holiday as I was treated with respect Thankyou hays (Elaine)
March 30, 2026
The staff member who helped me louise
The staff member who helped me louise , the booking process and the help I received and communication was excellent was less stressful will definitely be booking again with her
April 15, 2026
Extremely pleasant & helpful young…
Extremely pleasant & helpful young woman was very helpful to support my holiday booking. Expressed interest in my interests for the holiday. Made me feel comfirtable, chatted about my mobility issues in a very supportive underdstanding manner
April 11, 2026
Friendly staff
Friendly staff, very helpful, made sure we got what we where looking for ,gave us advice when we picked cruise
April 10, 2026
Fantastic service form Val
Fantastic service form Val. Booked my stag do to Benidorm and gave amazing advice
April 10, 2026
Great service from Hays travel
Great service from everyone at Hays travel at Parkhead Forge. Glasgow . Stephanie dealt with us.
She was very attentive, professional and very helpful, answering any questions we had and finding us a great deal on our holiday.
April 7, 2026
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Friendly staff
April 2, 2026
Reply from Hays Travel - The Forge
Hi Rosemary
Thanks for an amazing 5 star review.
Have a great trip.
From all the staff
Hays Travel The Forge
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