Very nice staff no pressure to book lady called Elaine served us very nice and took her time to get us what we wanted definitely book here again
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Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
As a large family group booking (10 adults and 7 children) we were looking for advice and expertise knowledge to help book our summer holiday. Val’s customer service skills were fab, she researched a... See more
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
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Reply from Hays Travel - The Forge
Hi Ms Forsyth
Thanks for a great review.
Have a great trip
From all the staff at Hays Travel The Forge
Louise at Hays travel Forge, Fantastic.
Louise from Hays forge was absolutely fantastic, helped us pick our hotel etc, she was so patient and knowledgeable. That is why we book with Louise everytime.
March 29, 2026
Reply from Hays Travel - The Forge
Lorraine,
We appreciate you taking the time to share your kind words. We're so happy to hear that you find our team so helpful, patient, and knowledgeable.
Kind regards
Hays Travel The Forge
Very helpful with booking my holiday…
Very helpful with booking my holiday and very professional
April 5, 2026
Reply from Hays Travel - The Forge
Ann Cranston,
We appreciate you taking the time to leave us a 5-star review. We are so glad we could provide helpful and professional service.
Kind regards
Hays Travel The Forge
The travel agent Elaine was very good…
The travel agent Elaine was very good at her job she was determined to get us a hotel that was suitable for our needs and we are very happy and would go back to the travel agent again.
April 3, 2026
Reply from Hays Travel - The Forge
Alyson,
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that our advisor Elaine found a hotel suitable for your needs.
Kind regards
Hays Travel The Forge
Served by Rebecca
Served by Rebecca, she was very knowledgeable and helpful whilst looking for different flight options for a family holiday. Was lovely and very helpful with the appropriate Information needed to book our holiday. Was very impressed with service I received and how easy and quick it was to book as I hate doing stuff online so will be back to this store for future holiday bookings 😊
March 29, 2026
Reply from Hays Travel - The Forge
Claire m,
We're delighted to hear that you found our service so helpful and efficient for your family holiday booking. It's great to know the information provided was useful and we appreciate your intention to book with us again!
Kind regards
Hays Travel The Forge
Excellent customer service so helpful…
Excellent customer service so helpful made my experience so easy thank you
March 23, 2026
Reply from Hays Travel - The Forge
Linda,
We appreciate you sharing your positive experience. We are so glad we could make things easier for you with our customer service.
Kind regards
Hays Travel The Forge
Reply from Hays Travel - The Forge
Hi Colin , thank you for taking the time to review, you feedback is much appreciated and will be passed onto Louise
The lady who served us was so nice…
The lady who served us was so nice along with the rest of the staff who spoke to us while booking. Friendly and welcoming.
March 28, 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic review, we pride ourselves on our service, your comments are very much appreciated
Reply from Hays Travel - The Forge
Thank you for the great review, your feedback is very much appreciated
Louse my holiday consultant was really…
Louse my holiday consultant was really helpful. She forwarded emails with all holidays I looked at and ensured everything was organised during booking
March 17, 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to give us a fantastic review, your comments will be passed onto Louise
Reply from Hays Travel - The Forge
Thank you for your fantastic feedback on our service
Very polite friendly lady given lots…
Very polite friendly lady given lots of infomation and ask if we needed more help to get intouch
March 22, 2026
Reply from Hays Travel - The Forge
Thank you for your great comments, your feedback is appreciated and will be passed onto your booking agent
Really helpful store
Booked a holiday with Valerie, she was really helpful with lots of great knowledge about the resort and getting us the best deal within our budget.
This isn’t our first booking with Hays we get a really great deal every time.
I wouldn’t go anywhere else!
March 20, 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to review our service Mr Griffin, We are delighted you choose to book with Hays travel in the Forge, your comments will be passed onto Valerie
Excellent service from Danniele …
Excellent service from Danniele booked 2 trips and very well informed and friendly service always is with Hay's
March 18, 2026
Reply from Hays Travel - The Forge
Hi Ms Miles
Thanks for an amazing 5 star review for Danielle, We are happy to hear you received excellent service in store.
Have a great trip.
From all the staff at Hays Travel The Forge
Excellent service in the shop
Excellent service in the shop
Forgotten the girls name but she was extremely helpfull in finding the right holiday and flights for us
Would definitely recommend Hays Travel
February 21, 2026
Reply from Hays Travel - The Forge
Helen,
We appreciate you taking the time to share your positive experience. We're so glad we could assist you in finding the perfect holiday and flights. We value your recommendation.
Kind Regards
Hays Travel The Forge
The girl that was looking after us Was…very helpful
The girl that was looking after us Was very polite and put us at ease with our booking she did a great job finding us the best holiday and price .
March 8, 2026
Reply from Hays Travel - The Forge
Marie,
We appreciate your kind words! We're happy to hear that our team member made you feel comfortable and helped you find the perfect holiday at a great price.
Kind Regards
Hays Travel The Forge
Was so easy to book the agent at the…
Was so easy to book the agent at the travel agent was so helpful explained everything very clearly & easy to understand
March 15, 2026
Reply from Hays Travel - The Forge
Josie Armstrong,
We appreciate you taking the time to leave us such a fantastic review! We're so glad the booking process was easy and clear for you.
Kind Regards
Hays Travel The Forge
Forge Hays Travel
Elaine helped me in the Forge Shopping Centre she was great listened to whst i wanted and managed to get exactly what I asked for at an amazing price. Will definitely be using Hays again
March 13, 2026
Reply from Hays Travel - The Forge
Claire,
We're so happy to hear that you had such a positive experience! It's great to know our team member listened to your needs and found you an amazing deal. We look forward to assisting you again!
Kind Regards
Hays Travel The Forge
Great experience in store!!
Danielle is always so helpful and friendly. She managed to find us a great hotel in an amazing location and for such a good price. This was so much easier than trying to book the holiday myself. Thanks a lot!!
March 12, 2026
Reply from Hays Travel - The Forge
Lily de Jong,
We appreciate you sharing your experience. We're happy to hear that our service made planning your trip easier, and that you found a great hotel at a good price. Thank you!
Kind Regards
Hays Travel Forge
First thing the holiday was booked my…
First thing the holiday was booked my me Joyce Niven and I have been booking with you for years and find you very helpful and I am happy with you .
March 5, 2026
Reply from Hays Travel - The Forge
Mrs Joyce Niven,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you find our service helpful and are happy with us.
Kind Regards
Danielle
Hays travel the forge
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