Once again Vicky was exceptional She knows the type of holiday we want and type of hotel and took the time and patience in finding this Her expert knowledge is outstanding Vicky was already... See more
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We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
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Efficiency, kindness and advice from your staff. It was also nice to be remembered by Reuben, who told us that the holiday booking we made earlier in the year from Hays Travel Thirsk was through him!
Company replied
Very proessional. Extremely pleasant and helpful. Answers all questions honestly and clearly. Gives confidence and assurance which is so important when one is travelling abroad esp. like me on... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
511 reviews
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Reply from Hays Travel - Thirsk
Glad to help again. Thank you.
As soon as I walked in I was made to…
As soon as I walked in I was made to feel welcome, and Paul was more than helpful in booking exactly what I wanted
September 4, 2025
Reply from Hays Travel - Thirsk
Thank you so much. Always happy to help.
Reply from Hays Travel - Thirsk
Thank you so much.
Very good
Very good. Paul was very clear and informative, understanding exactly what I was looking for.
September 6, 2025
Reply from Hays Travel - Thirsk
Thank you for your lovely review .
A great service
Didn't have to wait to be served. Offered many options for a holiday that fit our requirements. Very polite and friendly.
September 4, 2025
Reply from Hays Travel - Thirsk
Thank you. It was a pleasure to help.
Spot on service like always Thirsk…
Spot on service like always Thirsk branch and Paul and Vicki always manage to find the perfect holiday for us. Thanks Jane and Mark
August 31, 2025
Reply from Hays Travel - Thirsk
Thank you for your lovely review.
Vicki was really helpful with booking…
Vicki was really helpful with booking our holiday, Thirsk Hays travel is always spot on, polite helpful lovely staff
August 31, 2025
Reply from Hays Travel - Thirsk
Thank you for your kind review.
Found what I was looking for and was…
Found what I was looking for and was very helpful.
August 28, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, always a pleasure to help.
They did everything for me in booking…
They did everything for me in booking our cruise and along with the young lady in the office made it all so easy.They were so understanding and nothing was any bother to them.Thank you.
August 23, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your lovely feedback. It was a pleasure to help you with your holiday arrangements.
Reply from Hays Travel - Thirsk
Thank you so much for taking the time to leave us feedback. We're sorry to hear that our communication didn't meet your expectations. We take this very seriously and we will work within our team here to improve.
If we can help any further please contact us directly and we will be more than happy to assist you.
Vicky was very helpful as usual
Vicky was very helpful as usual, and put herself out to find me the best deal for myself and family,
They are always very helpful and polite at Hays travel in Thirsk, that’s why we always go there to book our yearly holiday
August 14, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, always happy to arrange your travel.
Vicky has the patience of a saint she…
Vicky has the patience of a saint she went the extra mile to accommodate our numerous needs
August 14, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your lovely review, we really appreciate your feedback.
Paul at Thirsk branch is knowledgeable…
Paul at Thirsk branch is knowledgeable and efficient and always finds us the best deal for flights. Michelle in currency is also friendly and helpful.
August 8, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, always happy to arrange your travel.
We went in the shop having no real idea…
We went in the shop having no real idea what we wanted. They were so, so kind and helpful and we finished up with a lovely holiday that meets both our needs . Thankyou so much.
August 7, 2025
Reply from Hays Travel - Thirsk
Thank you for your kind review. It was a pleasure, and fun, helping to secure your next holiday.
PUl always goes out of his way to book…
PUl always goes out of his way to book us the holiday wewant
July 22, 2025
Reply from Hays Travel - Thirsk
Thank you so much. It was a pleasure to help again.
Holiday reservation
Dealt with in a professional and courteous manner, fully understanding of our requirements and what we needed
July 13, 2025
Reply from Hays Travel - Thirsk
Thank you for the review, always a pleasure to assist with your holiday plans
Once again a no problem booking with a…
Once again a no problem booking with a competitive price from knowledgeable staff
June 29, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, its always a pleasure to book your holidays.
The trip was explained in detail by a…
The trip was explained in detail by a member of the team at Hays Travel Thirsk. Gabby was professional and friendly throughout our meeting and confidently answered all our questions.
July 5, 2025
Reply from Hays Travel - Thirsk
Thank you for your positive review, we are very pleased to help with your holiday arrangements.
Appalling service
Appalling service. Made a special trip to visit Hays Travel in Thirsk this week. Spent a while explaining looking for a cruise to celebrate 40th wedding anniversary. Was told would get back to me either later that afternoon or the next day. Three days later still no email. Rang them up - spoke to the person I had seen on my visit who feigned no memory of my visit and who asked for the details again to start off a search. Told them not to bother. Unbelievable!
July 4, 2025
Unprompted review
Reply from Hays Travel - Thirsk
We are very sorry to hear about the disappointing service you experienced at Hays Travel, regarding your 40th wedding anniversary cruise enquiry. We understand your frustration, and sincerely apologise that you did not receive the timely follow up you were promised, and the subsequent phone call was unsatisfactory. At Hays Travel, we strive to provide exceptional customer service, and are disappointed to learn, that we fell short of your expectations on this occasion. The experience you describe, is not representative of the standards we aim to uphold. While you have understandably decided to take your business elsewhere, we value your feedback and appreciate you bringing this to our attention. We hope you will consider Hays Travel, for your future travel needs, allowing us the opportunity to demonstrate the level of service we are committed to providing.
We wish you a wonderful 40th wedding anniversary celebration, wherever you choose to book your cruise.
We are always delighted with Vicky from Hays Thirsk she is professional and always meets our wishes we would not go anywhere else
We are always delighted with Vicky from Hays travel Thirsk she is professional and listens to our wishes she never disappoints
June 28, 2025
Reply from Hays Travel - Thirsk
Thank you for your positive review and loyalty, much appreciated
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