I booked my holiday through Hays Travel in Thirsk. As always customer care was excellent with Vicky. The Thirsk branch is very well managed, and I wouldn’t go anywhere else. All the staff are helpful,... See more
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As soon as you walk into Hayes (Thirsk), immediately greeted with a smile and how can I help. If I just require to increase my funds on my Hayes credit card or currency, immediately helped. If th... See more
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Tried to book a cruise with celebrity but couldn’t get it sorted hays at thirsk went above and beyond to book and sort it all out for 9 people
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Fantastic as always! I needed a long haul flight booked quickly. The Hays Thirsk team, in this case Paul in particular, have been amazing - efficient, considerate of my needs and trying to make it... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
486 reviews
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Ruben at the thirsk branch sorted me…
Ruben at the thirsk branch sorted me out a very good deal on a holiday
June 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tried to book a cruise with celebrity…
Tried to book a cruise with celebrity but couldn’t get it sorted hays at thirsk went above and beyond to book and sort it all out for 9 people
June 20, 2026
Reply from Hays Travel - Thirsk
Hello Heidi,
We're so glad Vicky could successfully arrange your cruise for nine people. We appreciate you sharing your positive experience!
Kind Regards
Hays Travel
Reply from Hays Travel - Thirsk
Hello Mr Haley,
We are so glad you always enjoy your experience with us. Thank you for your kind words.
Kind Regards
Hays Travel Thirsk
Excellent customer care as always
I booked my holiday through Hays Travel in Thirsk. As always customer care was excellent with Vicky. The Thirsk branch is very well managed, and I wouldn’t go anywhere else. All the staff are helpful, and make the booking an easy enjoyable experience.
June 9, 2026
Reply from Hays Travel - Thirsk
Kate,
We're so pleased to hear about your excellent experience with our team. Thank you for your kind words; we appreciate your loyalty!
Kind Regards
Hays Travel Thirsk
The team in Hay’s travel are absolutely…
The team in Hay’s travel are absolutely brilliant as always.
June 21, 2026
Reply from Hays Travel - Thirsk
Hello Mr Casey,
We appreciate your kind words about our team. We're delighted to know you had a brilliant experience with us.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Angela Lamb,
We are so glad you enjoyed your experience. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Thirsk
Good service by friendly staff.
June 16, 2026
Reply from Hays Travel - Thirsk
Clifford Taylor,
We appreciate your kind words. We strive to give the best service for our customers.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello Patricia,
Thank you very much for your lovely feedback.
Kind Regards,
Hays Travel Thirsk
Very helpful and polite and booked the…
Very helpful and polite and booked the holiday while we were there and received all the booking information the same day.
June 13, 2026
Reply from Hays Travel - Thirsk
Hello Mr, Bramhill,
We're so glad we could assist you efficiently with your holiday booking and provide prompt information.
Kind Regards
Hays Travel Thirsk
Gabby at Thirsk knows us and what we…
Gabby at Thirsk knows us and what we like. She is on the ball with assisting us.
June 13, 2026
Reply from Hays Travel - Thirsk
Hello Mr Humble,
We're so glad we can assist you so well! Thank you for your kind words.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hi, Russell,
We appreciate your kind words. Thank you for the wonderful feedback.
Kind Regards
Hays Travel Thirsk
Ruben helped book our holiday to…
Ruben helped book our holiday to Disneyland listened to what we wanted, confident manner, professional. Answered questions about another booking we had, very friendly.
Ruben’s colleague that was in the branch at the time was not so friendly, very dismissive of Ruben, abrupt manner speaking to us, wasn’t dressed professionally. This put a dampener on our booking experience.
June 14, 2026
Reply from Hays Travel - Thirsk
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Ruben provided such a positive experience while helping you book your Disneyland holiday. It’s great to know that he listened carefully to your requirements, answered your questions confidently, and delivered friendly and professional service throughout your visit. We will be sure to pass on your kind comments to him.
We’re sorry to learn that another aspect of the branch experience did not meet the same standard. We appreciate you bringing this to our attention, as we strive to ensure every customer feels welcomed and valued by all members of our team.
Absolutely astounding service from…
Absolutely astounding service from Vicky at the Thirsk branch.
As always so friendly, approachable and knowledgeable. Nothing is too much trouble a true credit to your Company
June 12, 2026
Reply from Hays Travel - Thirsk
Hello Rosie M,
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with Vicky. We appreciate you sharing this with us.
Kind Regards
Hays Travel Thirsk
As soon as you walk into Hayes…
As soon as you walk into Hayes (Thirsk), immediately greeted with a smile and how can I help.
If I just require to increase my funds on my Hayes credit card or currency, immediately helped. If the currency has to be brought in. Informed and I will receive a phone call to collect and pay.
I dealt with Paul he sought out a cruise for my mother and sister, I saw a holiday advertised in the window and have made a deposit.
5 Star treatment by all of Hayes personnel.
June 10, 2026
Reply from Hays Travel - Thirsk
Miss A MacGregor,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our service, whether for currency or holiday bookings, consistently meets your expectations. Thank you for your kind words!
Kind Regards
Hays Travel Thirsk
Excellent service friendly welcoming…
Excellent service friendly welcoming staff make it so easy to book👍
June 10, 2026
Reply from Hays Travel - Thirsk
Hello Jean,
We're so glad you found our team helpful and welcoming.
Kind Regards
Hays Travel Thirsk
Fantastic as always
Fantastic as always!
I needed a long haul flight booked quickly. The Hays Thirsk team, in this case Paul in particular, have been amazing - efficient, considerate of my needs and trying to make it as cost effective as possible for me. Could not ask for a better service.
May 30, 2026
Reply from Hays Travel - Thirsk
Hello Samantha,
We are so pleased to hear about your excellent experience with us! It's wonderful to know Paul could assist with your long-haul flight needs efficiently and cost-effectively. Thank you for your kind words.
Kind Regards
Hays Travel
The whole process was exceptionally…
The whole process was exceptionally smooth. I was given lots of information and choice, and I was able to book a returning flight for my son from Australia. Thoroughly recommend
May 19, 2026
Reply from Hays Travel - Thirsk
Hello Mrs Gow,
We're so glad to hear your booking process was smooth and informative. Thank you for recommending us!
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello,
We're so glad Vicky could help with your holidays.
Kind Regards
Hays Travel Thirsk
Gabby was very good in listening to the…
Gabby was very good in listening to the requirements of my holiday needs. She spent several days re looking for alternatives when I wanted a more bespoke holiday. Thank you!!
May 21, 2026
Reply from Hays Travel - Thirsk
Hello Helen,
Thank you for your wonderful feedback! We are so pleased Gabby could assist in finding your perfect bespoke holiday.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
William,
We appreciate your kind words.
Kind Regards
Hays Travel Thirsk
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