Once again Vicky was exceptional She knows the type of holiday we want and type of hotel and took the time and patience in finding this Her expert knowledge is outstanding Vicky was already... See more
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We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
Company replied
Efficiency, kindness and advice from your staff. It was also nice to be remembered by Reuben, who told us that the holiday booking we made earlier in the year from Hays Travel Thirsk was through him!
Company replied
Very proessional. Extremely pleasant and helpful. Answers all questions honestly and clearly. Gives confidence and assurance which is so important when one is travelling abroad esp. like me on... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
510 reviews
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A great experience
With Ruben’s help we were able to book our Canadian trip for September with the flights, hotels & car hire that we wanted. This is the first time I’ve used a travel agent in many years & am very happy with what Hays have been able to do for us 😊
January 16, 2026
Reply from Hays Travel - Thirsk
Hi Mandy,
Thank you very much for your kind review. It was a pleasure to book everything for you.
Paul is very helpful and considerate…Hapoy customers
Paul is very helpful and considerate when booking with Hayes travel.
January 20, 2026
Reply from Hays Travel - Thirsk
Hi William,
We appreciate you taking the time to share your kind words. We are so happy to hear that you find our team helpful when booking.
Very friendly efficient service
Very friendly efficient service . Well done Hannah for finding the holiday and rueben closing it to completion.
Helpful
January 21, 2026
Reply from Hays Travel - Thirsk
Hi Sheryl,
We appreciate your kind words regarding the efficient and friendly service you experienced. We're happy we could help you find and book your holiday to completion!
Very helpful and friendly staff.
January 20, 2026
Reply from Hays Travel - Thirsk
Hi Richard,
We appreciate you sharing your positive experience; we are so glad our staff was helpful and friendly during your visit!
Reply from Hays Travel - Thirsk
Hi Diane,
We appreciate your kind words. We're so happy to hear that our team here in Thirsk is always great and helpful to you.
Thank you,
the team at Hays Travel Thirsk
Very helpful and pleasant explained…
Very helpful and pleasant explained everything clearly and gave good advice
January 17, 2026
Reply from Hays Travel - Thirsk
Hi Michael,
We appreciate you taking the time to leave us such a wonderful review. We are so glad that we were helpful and provided good advice.
Very helpful. Good customer service.
Ruben was very helpful in getting us the holiday we wanted. He was polite and professional, confirmed details throughout and left us feeling confident in the booking.
January 17, 2026
Reply from Hays Travel - Thirsk
Hi Chris,
We appreciate you taking the time to share your experience. We're happy to hear that you felt confident in your booking and that you found our service helpful, polite, and professional. It was a pleasure booking everything for you
Reply from Hays Travel - Thirsk
Hi Michael,
We are happy to hear that everything was so effortless for you. Thank you for your positive feedback; we appreciate it.
Prompt professional service from Paul
Prompt professional service from Paul. He had endless patience and found what we wanted. Good follow up communication
January 10, 2026
Reply from Hays Travel - Thirsk
Hi Mark,
We appreciate you taking the time to share your experience. We are so glad we could find what you wanted with excellent service and follow up.
Very organised efficient ad helpful
January 11, 2026
Reply from Hays Travel - Thirsk
Thanks so much for your kind review. It was a pleasure to help with your holiday arrangements.
Fantastic customer service as always
Fantastic customer service as always . We wouldn’t go anywhere else
January 11, 2026
Reply from Hays Travel - Thirsk
Thank you so much. It was lovely to see you both again and help with your holiday booking.
The lady was exceptional with us.
The lady was exceptional with us, helped us out and very polite,caring and cheerful
January 8, 2026
Reply from Hays Travel - Thirsk
Thank you so much for your kind review. It was lovely meeting you both.
Super staff all round
Super staff all round, but just the booking system waiting for them on the phone to book the holiday through their phone line sat waiting rather along time. Never experienced this before when booking holidays lot of time sat wasted. Staff did apologise numerous times though. Gabby very helpful and went above and beyond to do things for us .
January 9, 2026
Reply from Hays Travel - Thirsk
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you felt the booking process for your holiday took longer than expected. We understand how important a smooth and efficient booking experience is, and we appreciate you bringing this to our attention. Please be assured that we continually review our processes and your comments will help us identify areas where we can improve.
At the same time, we would like to thank you for your kind words regarding our staff. We are delighted to hear that our team made a positive impression, and your feedback will be shared with them as encouragement for the excellent service they strive to provide.
Thank you once again for your comments. It was lovely to meet you and we hope to have the opportunity to assist you again in the future and provide an even better experience.
Gabby really looked after us and help…
Gabby really looked after us and help us make the right decision
January 8, 2026
Reply from Hays Travel - Thirsk
Thank you for your kind review, it was lovely meeting you.
Friendly, helpful and knowledgeable staff
Staff were really helpful. Ruben answered all our questions and offered suggestions. Staff explained everything ( including how to put preloaded card app on our phones which for a tech challenged person was much appreciated!)
Their communication with us by phone and email has been excellent.
January 8, 2026
Reply from Hays Travel - Thirsk
Thank you so much for your kind review. It was lovely meeting you both!
Great very helpful service
Great very helpful service, easy to book through Hays and would definitely use them again
December 16, 2025
Reply from Hays Travel - Thirsk
Thank you for your lovely review, it was lovely meeting you.
Excellent service
Excellent service, as always, wouldn’t go anywhere else. Shout out to Vicky who goes above and beyond to help.
January 3, 2026
Reply from Hays Travel - Thirsk
Thank you for your lovely review. It's always a pleasure booking your holidays and we hope to see you again soon!
Very helpful and knowledgeable
We were helped by Gabrielle at the Thirsk branch. She was very helpful as I had a few places and could make my mind up. She looked at a lot of destinations for us until we picked a holiday. Nothing was too much trouble for her
January 2, 2026
Reply from Hays Travel - Thirsk
Thank you so much for your kind review. It was lovely meeting you both!
Reply from Hays Travel - Thirsk
Thank you so much. It was a pleasure to help with your holiday.
A very pleasant experience
Researched what we wanted and at a very good price. Nothing was too much trouble. A very pleasant experience altogether.
December 3, 2025
Reply from Hays Travel - Thirsk
Thank so much. It was a pleasure to help and I hope that you have a fantastic time.
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