Once again Vicky was exceptional She knows the type of holiday we want and type of hotel and took the time and patience in finding this Her expert knowledge is outstanding Vicky was already... See more
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We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
Company replied
Efficiency, kindness and advice from your staff. It was also nice to be remembered by Reuben, who told us that the holiday booking we made earlier in the year from Hays Travel Thirsk was through him!
Company replied
Very happy with the friendly, and very helpful experience when booking our holiday. Everything explained so clearly, and she took the time to search for our preferences. Thankyou so much. Holiday book... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
510 reviews
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Gabby was very good in listening to the…
Gabby was very good in listening to the requirements of my holiday needs. She spent several days re looking for alternatives when I wanted a more bespoke holiday. Thank you!!
May 21, 2026
Reply from Hays Travel - Thirsk
Hello Helen,
Thank you for your wonderful feedback! We are so pleased Gabby could assist in finding your perfect bespoke holiday.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
William,
We appreciate your kind words.
Kind Regards
Hays Travel Thirsk
I must fill in about 4to 5 of these a…
I must fill in about 4to 5 of these a year and I still cannot fault Hays in Thirsk . A simple phone call and they can match the holl we have found to exactly what we have . It doesn't matter if you walk in or phone up you get the same exceptional level of service.
May 17, 2026
Reply from Hays Travel - Thirsk
Hello Mr Yates,
We're so glad to hear you consistently receive exceptional service from us. Thank you for your continued loyalty and kind words!
Kind Regards
Hays Travel Thirsk
As usual I was very impressed with the…
As usual I was very impressed with the service I received from Gabby, in Hays in Thirsk, in arranging a short break to Gibraltar for me and my son. The staff are always polite and welcoming and take time to find the best opportunities available for my budget.
Definitely worthy of a five star rating. Many thanks again Hays in Thirsk.
May 14, 2026
Reply from Hays Travel - Thirsk
Hello Mr Rock,
Thank you for your wonderful review! We are so pleased to hear you always receive excellent service and that Gabby could help you find the perfect short break. We appreciate your kind words.
Kind Regards
Hays Travel Thirsk
Thank you to Vicky
Thank you to Vicky for arranging another fantastic holiday for us both. An excellent service as always.
May 10, 2026
Reply from Hays Travel - Thirsk
Mr Andy,
We're so glad Vicky could arrange another fantastic holiday for you both! Thank you for your kind words.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello Julie Binfield,
We're so glad you had a perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Thirsk
Excellent and very friendly and…
Excellent and very friendly and efficient service from the very amiable Reuben.
An enjoyable experience for booking a holiday!
May 6, 2026
Reply from Hays Travel - Thirsk
Hello Annette,
We are so pleased you had an enjoyable experience booking your holiday with Ruben! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Thirsk
2028 cruise
I spoke to Reuben on this occasion, asking him to add a cruise that we had booked while still on board our ship. We like the facility of being able to pay by direct debit, so asked him to set it up for us. As he hadn’t done this before, he took advice from the Hays help desk and within five minutes it was all done and good to go. Great service Reuben. Thank you
April 30, 2026
Reply from Hays Travel - Thirsk
Hello Julie,
We appreciate you sharing your experience. We're so glad to hear that you were pleased with the service you received and that the direct debit setup was completed efficiently. Thank you for your positive feedback!
Kind Regards
Hays Travel Thirsk
I made an emergency booking and was…
I made an emergency booking and was dealt with professionally and compassionately. Took the stress out of what was a worrying time.
April 21, 2026
Reply from Hays Travel - Thirsk
Hello Jeanette,
We appreciate you sharing your experience, especially during such a stressful time. We're glad we could assist you in what must have been a distressing time for you.
Kind Regards
Hays Travel Thirsk
Paul got us sorted easily altered…
Paul got us sorted easily altered flight time to please us no complaints at all
April 21, 2026
Reply from Hays Travel - Thirsk
Mr Lawes,
We appreciate you taking the time to leave us such a nice review! We are so happy we could easily sort everything out for you and alter your flight time.
Kind Regards
Hays Travel Thirsk
Excellent service every time we get to…
Excellent service every time we get to book a holiday.
Staff are absolutely amazing
April 9, 2026
Reply from Hays Travel - Thirsk
Hello Lynne,
We appreciate your kind words! We are so happy to hear that our staff always provides you with excellent service when booking holidays.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello Adrian,
We appreciate your continued patronage and are so happy you had another great experience with our service. Thanks!
Kind Regards
Hays Travel Thirsk
Cheerful Vicky as ever
Cheerful Vicky as ever! Knowledgeable and helpful.Wouldn’t go anywhere else .
April 14, 2026
Reply from Hays Travel - Thirsk
Hello Mr Havenhand,
We appreciate your continued trust in our services. We're so happy to hear that you find our team knowledgeable and helpful!
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello Stephen,
We appreciate you sharing your positive experience at the Thirsk branch. We're so glad you received great service!
Kind regards
Hays Travel Thirsk
Very friendly & helpful staff.
Very friendly & helpful staff. Ruben was very helpful & with his sense of humour made booking our holiday (first time in 17 years!) very easy! Would highly recommend.
March 31, 2026
Reply from Hays Travel - Thirsk
Hello Tracy,
I'm delighted to hear that I made booking your first holiday in 17 years so easy and enjoyable! We appreciate your recommendation and positive feedback.
Kind regards
Ruben
Hays Travel Thirsk
What can I say
What can I say? It's like going to see old friends when we go book a holiday here. They're a great gang of folk, always friendly and deliver a great service!
They remember what we like when we go away, eg half board at hotel, leg room on early flights!
Absolutely 100% spot on!!
March 31, 2026
Reply from Hays Travel - Thirsk
Hello Pat,
We're so happy to hear you feel that way when booking with us. It's wonderful to know we deliver a great service and remember your preferences. Thank you for your fantastic feedback!
Kind regards
Hays Travel Thirsk
Ruben was great and so helpful
Ruben was great and so helpful, did everything that we needed including car park.
April 5, 2026
Reply from Hays Travel - Thirsk
Thank you so much for your lovely feedback! It was such a pleasure to help with your travel plans.
Lovely staff
Lovely staff. Always helpful, they solve any problem you might have. We would never book with any other company.
March 28, 2026
Reply from Hays Travel - Thirsk
Hello Norman ,
We appreciate your wonderful feedback! We are so happy to hear that our team is always helpful and resolves any issues for you. Thank you!
Kind regards
Hays Travel
Paul at the thirsk branch has always…
Paul at the thirsk branch has always been amazing on every holiday we've booked, well all the staff really. Efficient, knowledgeable and easy to converse with. We will always use Hays
March 22, 2026
Reply from Hays Travel - Thirsk
Hello Peter,
We appreciate your kind words! It's great to know that our team's efficiency and expertise have consistently met your needs. We value your continued trust in us.
Kind regards
Hays Travel Thirsk
So easy to get jusy what l wanted
So easy to get just what l wanted and always feel confident about booking with Hays of Thirsk
March 25, 2026
Reply from Hays Travel - Thirsk
Cynthia,
We're so happy to hear that you find it easy to book with us and that you feel confident in our service. Thank you for your kind review!
Kind regards
Hays Travel, Thirsk
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