Once again Vicky was exceptional She knows the type of holiday we want and type of hotel and took the time and patience in finding this Her expert knowledge is outstanding Vicky was already... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
Company replied
Efficiency, kindness and advice from your staff. It was also nice to be remembered by Reuben, who told us that the holiday booking we made earlier in the year from Hays Travel Thirsk was through him!
Company replied
Very proessional. Extremely pleasant and helpful. Answers all questions honestly and clearly. Gives confidence and assurance which is so important when one is travelling abroad esp. like me on... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
511 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with our holiday booking…
Really pleased with our holiday booking at thirsk branch but wouldn’t expect any less from past experience they are excellent 👍
March 23, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your lovely review, we really appreciate your feedback.
As always 5 star service
As always 5 star service , we feel
Like family every time we go here , rang Paul late yesterday and he took his own time to find us a beautiful holiday
Thanks Paul would not get youre knowledge and years of experience and always with a lovely smile
Thank you 😊🙏👌🤞
March 22, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your kind feedback, we hope you have a lovely time.
The assistant was very helpful…
The assistant was very helpful especially as we were restricted by dates
March 13, 2025
Reply from Hays Travel - Thirsk
Thank you so much. It was a pleasure to help with your holiday.
As always great service from Hays…
As always great service from Hays travel, they price matched the price I had found on line, although jet2 app had technical difficulties and was unable to book at that time, all my details were taken I had a phone call shortly after confirming my booking.
March 5, 2025
Reply from Hays Travel - Thirsk
Thanks so much for your kind feedback Lesley. It's always a pleasure to help with your holiday arrangements.
Great Experience
Vicky is a very experienced & helpful member of the Thirsk team. Always puts me at my ease & makes the whole booking process simple. That is why I return to Thirsk Hays Travel for all my holiday requirements.
February 28, 2025
Reply from Hays Travel - Thirsk
Thank you so much Carolyn. It's always lovely to see you and help with your holiday arrangements.
Reply from Hays Travel - Thirsk
Thanks so much for your kind feedback. It was a pleasure to help with your holiday arrangements.
Info was very good he was very helpful…
Info was very good he was very helpful and i think i got a dood deal and looking forward to my hols also his advice was spot on
February 26, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, a pleasure to help.
Excellent knowledge of the trip we were…
Excellent knowledge of the trip we were looking to book, and able to guild the trip to give us the luxury we were looking for
February 12, 2025
Reply from Hays Travel - Thirsk
Thank you for your review, we look forward to assisting in future.
Great staff and very helpful and all…
Great staff and very helpful and all round great service. Paul was brilliant
February 16, 2025
Reply from Hays Travel - Thirsk
Thank you for your great review, always a good laugh and banter when booking.
Reply from Hays Travel - Thirsk
Great to help with your holiday booking, thank you for your review
Reply from Hays Travel - Thirsk
Thank you so much. It was a pleasure to help with your holiday plans.
Thank you Paul, excellent service again.
After been grounded for my 60th birthday due to covid in 2020 decided to book one of my bucket list destinations to celebrate my 65th this year so called to book yesterday with Paul. He found us the perfect holiday to Lake Como this Summer, really pleased with the choice and received excellent service from him, always helpful, polite and courteous. Thanks again Paul.
February 12, 2025
Reply from Hays Travel - Thirsk
Thank you so much for the wonderful feedback. It was a pleasure to help with your holiday plans and we hope you have a fantastic time.
Paul was most helpful
February 5, 2025
Reply from Hays Travel - Thirsk
Thank you. It was a pleasure to help with your travel plans.
A good experience
Always listen to you and are extremely helpful. Everything is explained to you and your staff are professional
February 8, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your kind feedback. It's always a pleasure to help with your holiday plans.
Vicky who took my booking was…
Vicky who took my booking was exceptionally helpful and lovely.
February 2, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your wonderful feedback! It was a pleasure to help you with your holiday arrangements.
Great service at Thirsk Branch
I have used Hays at Thirsk twice now and had excellent service from Vicky and other staff. Very professional, willing to try accommodate your needs and go the extra mile. Definitely recommend
February 7, 2025
Reply from Hays Travel - Thirsk
Thank you so much for your wonderful feedback. It was a pleasure to help you with your holiday arrangements once again.
Reply from Hays Travel - Thirsk
Thank you so much!
Staff are always welcome and do their…
Staff are always welcome and do their best to accommodate our request
January 30, 2025
Reply from Hays Travel - Thirsk
Thank you. It's always a pleasure to help with your holiday plans.
Paul was extremely helpful
Paul was extremely helpful and made booking our next holiday very easy
February 6, 2025
Reply from Hays Travel - Thirsk
Thank you for your 5 star review, booking your trip, was a pleasure
Have used Hays regularly
Have used Hays regularly, Paul does a great job in dotting the i’s and crossing the T’s. And has plenty of info having been there himself. We will use Hays again.
February 1, 2025
Reply from Hays Travel - Thirsk
Great review, always here to assist, thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.