Hays Travel - Titchfield Reviews 

617
TrustScore 5 out of 5

4.9

The Square, PO14 4RT Titchfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Laura was extremely helpful in securing our booking our Fred Olsen Xmas Cruise in Decemberv2027. Another member of staff Carol who had helped me on a previous occasion remembered my name. That... See more

Company replied

Rated 5 out of 5 stars

Carol looked at options we had provided plus a browse through some others. Nothing was hurried, and each holiday was carefully explained. Also advice about insurance, if required. Hays Travel, Titchfi... See more

Company replied

Rated 5 out of 5 stars

We have travelled with Hays Travel for many years and have always been totally satisfied with every travel arrangement they have made for us. Wonderfully helpful and friendly staff.😀

Company replied

Rated 5 out of 5 stars

I have been using Hays Travel in Titchfield for a long time. The professionalism of the staff is outstanding, the amazing staff are extremely knowledgeable but best of all they are extremely friendly... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Square, PO14 4RT, Titchfield, United Kingdom

  • 01329 843358

4.9

Excellent

TrustScore 5 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(617)

117,250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always Laura went above and beyond…

As always Laura went above and beyond to help us get what we wanted.

September 21, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Dear Mr & Mrs Sibley,
thank you for your kind comments.
Pleased we managed to navigate the App so everyone could view the booking!
Best Wishes
Jeanette

Rated 5 out of 5 stars

The staff are extremely knowledgeable…

The staff are extremely knowledgeable and generous of their time. If they don’t know the answer to a question they will do what is needed to obtain the correct information. They inspire confidence and they do their best to ensure their clients are not disappointed with their chosen holiday.

September 24, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank You so much for your kind review. It was a pleasure to sort your holiday! :)
Jess

Rated 5 out of 5 stars

PROFESSIONALISM

Jeanette knew exactly how to deal with the non availability and I ended up with what I wanted. I'm very inexperienced with cruises and Jeanette's knowledge was priceless.

September 19, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Hi Donna,

Thank you for your lovely review. So pleased we managed to get you a cabin, now you not only have something to look forward to but what a way to spend your birthday!!!
Best Wishes
Jeanette

Rated 5 out of 5 stars

Friendly welcome and good knowledge

Friendly welcome and good knowledge

Laura was helpful and listened to our needs.
All friendly staff

September 13, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Laura

Rated 5 out of 5 stars

Travel plans for next year

We made an enquiry and were furnished with a brochure. We agreed that we would look at the brochure and decided on three options. Carol then contacted the three options and managed to get prices for next year at the time we chose . We then firmed this up by paying deposit. The Hays agents were polite and knowledgeable.We were not rushed or pressured at any time. A very good experience.

September 4, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for the five star review. Glad I could help with your travel plans and you now have a lovely trip to look forward to.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Booking a cruise couldn’t have been easier

Booking a cruise couldn’t have been easier such a lovely advisor helped me she listened to what I wanted and did a first class job of finding my cruise!!! Nothing was too much trouble it was a very pleasant time! Thank you

September 10, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thanks for your kind comments. Lovely to meet you. You have a lovely cruise to look forward to. Best wishes Sara

Rated 5 out of 5 stars

We were 4 pensioners in our 70s/80s…

We were 4 pensioners in our 70s/80s Jess was excellent. very patient. explained everything & nothing was too much trouble when we made a change.

September 6, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank You so much for your lovely review. Im glad we could get you booked and now you all have a lovely holiday to look forward too. Jess :)

Rated 5 out of 5 stars

We always receive a friendly and very…

We always receive a friendly and very professional service from Sara, the whole team are very knowledgeable and we enjoy booking our holidays with Hay’s in Titchfield.

September 6, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. You have a great cruise onboard Apex to look forward to. Best wishes Sara

Rated 5 out of 5 stars

It's a pleasure to visit Hays in Titchfield

It's always a pleasure visiting Hays in Titchfield. Sara always greets us with a friendly smile and knows what we want from a holiday.

August 29, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thanks for your lovely feedback. Always lovely to see you both. Best wishes Sara

Rated 5 out of 5 stars

Always show consideration at politeness…

Always show consideration at politeness when dealing with our request

September 2, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for your very kind comments, and for booking your holiday with me again. It's always a pleasure to see you both and I hope you enjoy the new part of the world you are visiting.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Friendly, efficient service

Carol was so friendly and helpful. The holiday company was busy so I left Carol to make all of the arrangements for me. I felt confident she knew what I wanted and would secure the holiday I was hoping for. The booking was made efficiently. Very good service

August 31, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review and for your very kind comments. So pleased I could get you booked, and you now have a lovely cruise to look forward to.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Dublin

So very helpful. Took a lot of time to help us find our Christmas break. Nothing was to much trouble. Thank you Hays travel . We will certainly be back for further travels. 😀😀😀Many thanks to our helpful Laura, fab x

August 31, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for leaving a 5* review. You have a fab Christmas break to look forward to. Laura

Rated 5 out of 5 stars

Hays Travel have come

The after noon was very instructive and interesting. Everyone from Hays Travel and Newmarket Holidays was helpful, knowledgeable, friendly and welcoming. Newmarket Holidays are good value for money and I have booked with them.

August 28, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thanks for your feedback , You have another great jaunt to add to the diary. Best wishes Sara

Rated 5 out of 5 stars

From going in Laura was very very…

From going in Laura was very very helpful
Never used Hays Travel before but will always use you. So very helpful informative.Every thing was made so easy for us to book what we wanted Also will recommend you to family and friends. Also Janye came to see to talk to us to say what will happen later now we've booked and about the money card .

August 22, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Laura and Jayne.

Rated 5 out of 5 stars

We have had many dealings with Hays of…

We have had many dealings with Hays of Titchfield all have been more than excellent.The staff have always treated us in a polite courteous and caring manner if I can mention one of the ladies Carol Jones she is the main member of staff that we have had most of our dealings with
Hays are very fortunate to have such an excellent team in Titchfield

August 23, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review and for your very lovely comments. It is always a pleasure to see you both and you now have a great trip to look forward to.

Kind Regards,

Carol.

Rated 5 out of 5 stars

Great service

Great service. Sara is an excellent travel agent.

August 20, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Thank you for your kind comments. Best wishes Sara

Rated 5 out of 5 stars

The whole staff at Titchfield were very…

The whole staff at Titchfield were very helpful and welcoming which is more than can be said for some travel agents! I like the personal touch and not to be given a brochure and told to 'sort it out yourself'

Jess was especially helpful at Titchfield as I had had problems obtaining a passport!

August 15, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Many thanks for taking the time to write a review and for your very kind comments. So glad we could get you booked and we hope you have a lovely trip.

Kind Regards,

Carol.

Rated 5 out of 5 stars

We regularly use Hays Travel

We regularly use Hays Travel, Titchfield and the staff are always super helpful, very knowledgeable and remember us. We wouldn't use any other travel agents.

August 12, 2025
Hays Travel - Titchfield logo

Reply from Hays Travel - Titchfield

Morning,
thanks for your lovely comments, pleased that we managed to find the ideal cruise albeit for 2027. Nice itinerary for you (!) to look forward to :)
Best Wishes
Jeanette

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look