Hays Travel - Tiverton Reviews 

749
TrustScore 5 out of 5

4.9

Unit 3 Market Walk, EX16 6BL Tiverton, GB


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Rated 5 out of 5 stars

The Tiverton team, helped look through all options for our enquiry. Holiday chosen, booked with all the little extras we wanted. One stop service, delivered in a friendly, professional non pressured... See more

Company replied

Rated 5 out of 5 stars

I went in with some information I had previously collected from Ann earlier in the week. I was greeted by Laura who put me at me ease and talked me through the booking process. Laura was very pati... See more

Company replied

Rated 5 out of 5 stars

We met with Kate in the Tiverton office who had made some enquiries on our behalf about a cruise. She was very well informed ,helpful and made the booking process straight forward. We were also offe... See more

Company replied

Rated 5 out of 5 stars

all staff so helpful in every way.Friendly smiles .so experienced .I always go in personally and from booking and the final tickets and everything they handle as some of us find it difficult to print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 Market Walk, EX16 6BL, Tiverton, United Kingdom

  • 01884 798101

4.9

Excellent

TrustScore 5 out of 5

749 reviews

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4.9

All reviews

(749)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Looking after my holiday needs

The ladies at hays tiverton, are so helpful, they make time to listen to what I want and any thing I need, I feel they are my holiday back up, always there to remind me to sort out things, they phone and remind me ..it takes alot of the worry out of my holidays and I know eith there help nothing will be overlooked, they are a great team and fine ambassadors for hays travel
Well done to you all.

September 18, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Life time trip

Anne was absolutely brilliant, we told her what we wanted to do on our holiday to Canada and she put a package together with some help from Kate. Nothing was too much trouble. Can’t wait now until next July to go 😁

September 21, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Ann priced matched our holiday

Ann priced matched our holiday. Brilliant service.

September 13, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 4 out of 5 stars

As always very easy

As always very easy

September 19, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Very helpful staff.

September 7, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Suggesting a holiday we would not have…

Suggesting a holiday we would not have thought off.

August 29, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Really helpful staff.

August 29, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 2 out of 5 stars

Just called in the tiverton branch to…

Just called in the tiverton branch to purchase some euros and was told 1 .12 to the pound, so I asked for the online rate of 1 13 only to be told in a surly attitude that she couldn't.
I explained I've had no problems with other POLITER staff in this transaction, so again with attitude, said just this once then😠
Will not bother going in again, for money or a holiday 🙄

September 5, 2025
Unprompted review
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Reply from Hays Travel - Tiverton

Hello,

Thank you for taking the time to speak to me on the phone this afternoon.
As per our phone conversation, I just want to apologise again that this has happened.
We hope that you do feel that you can come back to us in the future

Tom
Assistant Manager

Rated 5 out of 5 stars

Great experience

All very smooth

September 4, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Great staff

Great staff, so helpfull.

August 26, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

easy no trouble

August 31, 2025
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Reply from Hays Travel - Tiverton

Hi,

Thanks for leaving a lovely review! Look forward to seeing you soon.

Charlotte :)

Rated 5 out of 5 stars

Charlotte was very helpful

Charlotte was very helpful, nothing was too much trouble, very pleasant young lady

August 30, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Anne was absolutely brilliant

Anne was absolutely brilliant. She worked so hard to arrange our trip to Japan and nothing was too much trouble for her. Her communication was fantastic and faultless. Thank you Anne you are a major asset to Hays Travel

August 29, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 4 out of 5 stars

Helpful

Helpful, investigative,polite, friendly and efficient.

August 16, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Lots of choice

Very patient agent who went through a lot of options with me until I made up my mind. Very happy with the experience and would use Hays again.

August 16, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

NEW FRIENDS Excellent service and patience when…

Excellent service and patience when dealing with an elderly person. Especially kind and helpful and even welcomed my dog!

August 12, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Laura was excellence and very helpful…

Laura was excellence and very helpful credit to your team

August 16, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for your kind words, it's lovely to hear that you were happy with the service I provided. I look forward to hopefully helping you again in the future :) Laura

Rated 5 out of 5 stars

Fantastic Service from Hays Travel Tiverton

A big shout out to Anne at Hays Travel! From start to finish, she was friendly, helpful, and genuinely cared about making sure everything was just right. Nothing was too much trouble, and she kept me informed every step of the way. It’s rare to get such personal, thoughtful service these days – Anne really went above and beyond. Thank you for making the whole process so easy and stress-free!

August 14, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Amazing experience!!

I came in across two days wanting to book a holiday for my 21st birthday. Charlotte was an absolute star and talked me through my options, even giving me options that I didn’t think of. Super friendly and knowledgeable making the whole process easy. The first day we looked through some hotels and destinations and picked a couple that I really liked, she sent me over a quote to have a think and nothing felt forced on me, I felt in control the whole time. I came back the next day with my partner with a price we got online and once we selected the hotel and destination she was able to match the price and got it all sorted for us. It’s all hassle free and Charlotte will check in for me so now all I have to do is relax and pack which is my favourite!! Couldn’t recommend enough, my first time using a travel agent and definitely the way forward for now.

August 13, 2025
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Great staff

From start to finish, the service was great.
Charlotte listened well to what we needed as a family and spent the time to search, but also offered for me to leave and she would continue to look and email me options.
There was an apprentice who was observing Charlotte who was polite and looked interested in what I said.
Charlotte gave me recommendations including telling me about her own holiday experience in the location I have now booked for.
Overall I would highly recommend Hays Travel.

August 9, 2025
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Reply from Hays Travel - Tiverton

Thank you for such a lovely review of Charlotte and our New apprentice, Piper. It is always nice to hear when clients are happy with the service they received. We look forward to welcoming you again.

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