Hays Travel - Tiverton Reviews 

749
TrustScore 5 out of 5

4.9

Unit 3 Market Walk, EX16 6BL Tiverton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Tiverton team, helped look through all options for our enquiry. Holiday chosen, booked with all the little extras we wanted. One stop service, delivered in a friendly, professional non pressured... See more

Company replied

Rated 5 out of 5 stars

I went in with some information I had previously collected from Ann earlier in the week. I was greeted by Laura who put me at me ease and talked me through the booking process. Laura was very pati... See more

Company replied

Rated 5 out of 5 stars

We met with Kate in the Tiverton office who had made some enquiries on our behalf about a cruise. She was very well informed ,helpful and made the booking process straight forward. We were also offe... See more

Company replied

Rated 5 out of 5 stars

all staff so helpful in every way.Friendly smiles .so experienced .I always go in personally and from booking and the final tickets and everything they handle as some of us find it difficult to print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 Market Walk, EX16 6BL, Tiverton, United Kingdom

  • 01884 798101

4.9

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(749)

118,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff are always helpful and friendly.

Staff are always helpful and friendly.
They do their best to make finding and booking a holiday as easy as possible. This time I knew where I wanted to go but I the bast I've not been sure and they are good at finding options for you to choose from.
Thank k you Hays travel Tiverton

November 5, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your lovely review! We’re so pleased our Tiverton team made your holiday booking easy and enjoyable. We really appreciate your support and look forward to helping you plan your next trip!

Rated 5 out of 5 stars

Great to talk direct to a person ..

Great to talk direct to a person ..
Friendly knowledgeable staff
Very helpful

November 5, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Helpful agents

Hannah was very informative of what was available to suit our needs as we are going with 3 other couples ,and got the holiday we want. All the agents were very friendly and polite.

November 2, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Hannah did a great job at booking our…

Hannah did a great job at booking our group cruise & stay 😎

November 2, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Rebecca always helpful amd friendly

Rebecca always helpful amd friendly. Very patient to look through the different areas of the hotel, regardless of how long it takes. I keep going back to hayes for all of our holidays because you always get a good price on your holiday and everyone is always so welcoming.

November 1, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 4 out of 5 stars

Dream holiday

Trying to organise and book our dream safari and beach holiday was a bit of a rollercoaster ride. Becca from Hays Tiverton did a brilliant job in finding two itinerary’s for us to compare. After deciding which one we’d prefer with a little bit of tweaking she had just about got it spot on. We decided to go for it and book our dream holiday. Then the fun began, there were a few issues with the supplier of the safari. I was beginning to feel like it was not going to happen. But with Becca’s expertise she managed to sort things out. Everything is now booked and I can’t wait for it all to happen. Thank you Becca for your perseverance.

October 25, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your recent review of Becca in our Tiverton Office. It is so lovely to get such a positive and glowing review, it makes our job worth while. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Always helpful whether you buying a big…

Always helpful whether you buying a big holiday or National Express coach journey. Roomy office.

October 17, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your recent review of out Tiverton Office. I am happy to hear your recent visit was a positive one.

Rated 5 out of 5 stars

They never let you down with the excellent service

Excellent service from the tiverton branch always give helpfully service .Hannah is brilliant she helped me with my australian trip put my mind at ease all done no problem .I have also booked many a trip with a neighbour will never go anywhere else thankyou Hayes Travel Tiverton 😊

October 21, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your recent review of Hannah in our Tiverton Office. It is lovely to hear you were happy with the service you received, and that you will never go anywhere else.

Rated 5 out of 5 stars

Great service as always

Phoned to book a cruise i had seen on line at a great price.Becca actually found a better deal for that cruise which was an upgrade to balcony cabin for approx £1-50p a night each well done Thank You

October 21, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Many thanks for the glowing review of Becca with regard to booking your cruise. It is always lovely to get such a positive review. Thank you for taking the time to review us.

Rated 5 out of 5 stars

What a wonderful day

What a wonderful day, just went for a look and ended up booking a holiday for early next year to get rid of the winter blues.

October 16, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Glad we could help get rid of the winter blues!
Look forward to seeing you soon!

Hannah :)

Rated 5 out of 5 stars

Staff member take their time to talk…

Staff member take their time to talk and discuss everything with you, they are a friendly and helpful

October 15, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for leaving a lovely review!!
Look forward to seeing you soon!

Hannah :)

Rated 5 out of 5 stars

Took the time to find the right holiday…

Took the time to find the right holiday for me

October 14, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for leaving us some lovely feedback! We are glad to hear that we found the right holiday and look forward to servicing your booking.

Laura | Travel Consultant

Rated 4 out of 5 stars

Helpful & friendly

All the staff are very helpful & knowledgeable about countries. If they don't know the answer straight away they will find out for you

October 7, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your kinds words. I will be sure to pass this on to everyone that you have spoken too :)

Rated 5 out of 5 stars

Good staff running this Branch

Good staff running the Tiverton Branch . Well informed and they communicate with each other well' so when you contact a person they know what is to be done when another is off. Used them this time to do a group booking of ten and Kate P has managed everything to date perfectly, while the booking was being placed over a period of a couple of days , Well done Tiverton Branch .
looking forward to a lovely trip in 2026.

October 7, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Had the best team member help us book…

Had the best team member help us book our next holiday explained everything to us definitely would book with hays again

October 5, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Very professional

Very professional, friendly staff.

October 4, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

I was greeted by a friendly girl called…

I was greeted by a friendly girl called Charlotte who made finding and booking a holiday a very pleasant and easy experience Especially as it was a last-minute one

October 1, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

EXCELLENT

Staff are very helpful 🙂

September 27, 2025
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look