Hays Travel - Tonypandy Reviews 550

TrustScore 5 out of 5

4.9

121a Dunraven Street, CF40 1AS Tonypandy, GB


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Rated 5 out of 5 stars

Our holiday was booked by Lesley who as ever was welcoming and very knowledgeable about Cyprus where we wanted to go.She always goes the extra mile to accommodate my wife,who has a medical condition.W... See more

Company replied

Rated 5 out of 5 stars

Amazing service and was dealing with Nadine that passed me over to Leanne. Found me Amazing deal and the holiday was booked with a fantastic service. Highly recommend Tonypandy Hays travel. Fantastic... See more

Company replied

Rated 5 out of 5 stars

Nadine was very friendly, attentive, and super helpful! Extremely smooth process and all of my wants and needs were met!

Company replied

Rated 5 out of 5 stars

We always book with Hays travel as their staff in our Tonypandy branch are so helpful,especially Leslie who is always so happy and cheerful, she always goes above and beyond to help us Thank you 😊

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom

  • 01443533040

4.9

Excellent

TrustScore 5 out of 5

550 reviews

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Rated 5 out of 5 stars

Nadine was very friendly

Nadine was very friendly, attentive, and super helpful! Extremely smooth process and all of my wants and needs were met!

May 29, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Hi Krystal.
Thank you so much for your lovely review and for booking with us

Rated 5 out of 5 stars

Hayes Tonypandy go the extra mile

Our holiday was booked by Lesley who as ever was welcoming and very knowledgeable about Cyprus where we wanted to go.She always goes the extra mile to accommodate my wife,who has a medical condition.We love this branch and always book here

May 17, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Peter :) Thank you both so much for your lovely words :) My Pleasure :) You are both Gems Very sparkly ones :)

Rated 5 out of 5 stars

We always book with Hays travel as…

We always book with Hays travel as their staff in our Tonypandy branch are so helpful,especially Leslie who is always so happy and cheerful, she always goes above and beyond to help us Thank you 😊

May 6, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Lindy :) thank you Both for your lovely words :) You are Both Gems very Sparkly ones :)

Rated 5 out of 5 stars

Amazing service and was dealing with…

Amazing service and was dealing with Nadine that passed me over to Leanne. Found me Amazing deal and the holiday was booked with a fantastic service. Highly recommend Tonypandy Hays travel. Fantastic place to book your hassle free Holiday

May 17, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Thank you for your Lovely review Very much appreciated :)

Rated 5 out of 5 stars

Agent had plenty of time and patience

Agent had plenty of time and patience. Very helpful. used the TONYPANDY branch for years and no intention of going anywhere else.The whole team are first class.

May 5, 2026
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Reply from Hays Travel - Tonypandy

Aww David & Mary You are both Gems :) Very Sparkly ones :) Lesley :)

Rated 5 out of 5 stars

As always the service at hays Tonypandy…

As always the service at hays Tonypandy is amazing the staff are so helpful i would not book a holiday anywhere else. PJ

May 13, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your kind review! It is always a pleasure booking your cruises. Thank you, as always, for your continued support

Rated 5 out of 5 stars

Nadine was extremely helpful

Nadine was extremely helpful, on helping me book my holiday, she looked for different options of cabins etc for me.
Im now booked for my holiday
Would recommend

May 13, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Kristina :) I am so glad you have booked the Cruise you wanted Flights out of Cardiff Too - I was so happy when I came back into Store today Yahoo !!! You are a Gem :) Regards Lesley :)

Rated 5 out of 5 stars

Best hays store

Nadine is sensational. As is the whole store really, cannot praise them highly enough. Knowledgable and friendly.

May 10, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your lovely review. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Leanne so helpful takes the time with u…

Leanne so helpful takes the time with u to find the right holiday it's our 3 holiday she booked for us definitely be back

May 10, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Thank you for your lovely review. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Lovely staff great store

Great confidence from Lesley
Kept fully informed throughout
Lovely lady and booked with her instantly
Found what I wanted and dates and hotel
Searched for best places and prices

May 5, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Thank you so Much Sherree :)

you are a Gem a very sparkly One :)

Rated 5 out of 5 stars

Leslie

Leslie
Did a great job finding our Africsn Trip. Extremely freindly, approachanle & very very informative.
Linda

May 3, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Linda :) Thank you ever so much for your Lovely words :) You are a Gem a very sparkley one :)

Rated 5 out of 5 stars

Great experience nadine been Great…

Great experience nadine been Great booked a few times now highly recommend x

May 2, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Thank you for your lovely review.
It is always a pleasure getting you booked :)

Rated 5 out of 5 stars

Leanne was very helpful and very…

Leanne was very helpful and very friendly we told her what we were looking for and she gave us what we wanted all the staff are very friendly we wouldn't go nowhere else we always book with them and will do in the future

April 23, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Thank you Both for a luvly review :)

Rated 5 out of 5 stars

First solo holiday

As always...Very patient, helpful and friendly. Didn't know what I wanted when I the entered store, but was patiently taken through the many options on offer for a first time solo traveller. Came out with a holiday that suited my needs. ..Very happy.

April 17, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Peggy :) you are a Gem a very sparkley one :)

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