Hays Travel - Tonypandy Reviews 

594
TrustScore 5 out of 5

4.9

121a Dunraven Street, CF40 1AS Tonypandy, GB


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Rated 5 out of 5 stars

Super service and advice, time taken to allow 2 old fogies to be happy they were getting what we wanted, and make sure we missed nothing to make our trip the best. Always a pleasure to come here.... See more

Company replied

Rated 5 out of 5 stars

Charli was so helpful. She was very kind and patient as we looked for the best option for a cruise on the Norwegian Fjords. We found a package that consisted of everything my husband and I were lookin... See more

Company replied

Rated 5 out of 5 stars

Friendly, informative and helpful advice from Nadine who explained options available and gave great service throughout booking process. She took time to explain, answered questions regarding the cruis... See more

Company replied

Rated 5 out of 5 stars

As always very friendly staff in your tonypandy branch .Leanne booked my holiday excellent service thanks again dale.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom

  • 01443533040

4.9

Excellent

TrustScore 5 out of 5

594 reviews

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4.9

All reviews

(594)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love the staff in Tonypandy…

Absolutely love the staff in Tonypandy branch of hays travel when I walk in I’m greeted with a warm welcome friendly atmosphere chatty and they go above and beyond to find you that perfect getaway I wouldn’t go anywhere else

March 1, 2026
Hays Travel - Tonypandy logo

Reply from Hays Travel - Tonypandy

Aww Tracey :) You are a Gem :) A Very Sparkly one :)

Rated 5 out of 5 stars

The person that delt with me was really…

The person that delt with me was really helpful and found us a holiday which we thought was good value and looked lovely.

February 18, 2026
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Reply from Hays Travel - Tonypandy

Hi Adele :) Thank you so much for your lovely words you a Gem :) a Very sparkley one :)

Rated 5 out of 5 stars

Xmas 2026

One, two Emails and holiday sorted.

February 25, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your kind review. Always a pleasure :)

Rated 5 out of 5 stars

Hays experience

The staff at Hays were absolutely amazing,
They helped me with everything that I needed,
Nothing was too much for them, they were very patient with me even after I'd changed my mind several times,

February 15, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your lovely review :)
It was a pleasure getting your holiday booked

Rated 5 out of 5 stars

Excellent customer service yet again

Excellent customer service yet again. Our 3rd holiday booked this year with Nadine. Nadine goes above and beyond to find you the best holiday. Thank you Nadine for you for always being the best organiser and your patience is amazing haha. Thank you Nadine xx

February 15, 2026
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Reply from Hays Travel - Tonypandy

Thank you for the lovely review. We hope you have a fantastic holiday.

Rated 5 out of 5 stars

Very helpful

Very helpful in sorting our holiday, getting the best options for our trip to Australia

February 15, 2026
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Reply from Hays Travel - Tonypandy

Thank you for the lovely review. We hope you have a fantastic holiday.

Rated 5 out of 5 stars

Very helpful

Very helpful, found mr what i asked for, very pleased sith the customer service,friendly and polite.

February 5, 2026
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Reply from Hays Travel - Tonypandy

Hi Jennifer.
Thank you for your lovely review. It was a pleasure getting your cruise booked

Rated 5 out of 5 stars

Lisbon

As always Suzanne was extremely helpful and got us what we needed. She is a star x

January 26, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your lovely review :)

Rated 5 out of 5 stars

As usual a professional outcome from…

As usual a professional outcome from the staff at Hayes Tavel ,Tonypandy branch

January 24, 2026
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Reply from Hays Travel - Tonypandy

Hi Brian.

Thank you so much for your lovely review! As always it was a pleasure getting you sorted :)

Rated 5 out of 5 stars

Wonderful, friendly service from the Tonypandy branch

All of the staff are so friendly and helpful in the Tonypandy branch. We popped in to sort out our cruise check in and ended up booking a trip to Canada and ordering currency for our Caribbean cruise. Lesley was amazing sorting everything out for us, and we were there so long, Leanne made me a cup of tea 😂

January 31, 2026
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Reply from Hays Travel - Tonypandy

Thank you for such a lovely review. We hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Great friendly service

Nadine at Hays Tonypandy was amazing. I went in looking for prices for three holidays this year. I came out having two booked and going back in a couple of weeks to bool the third. I'll never go anywhere else. All staff members are so lovely!

January 25, 2026
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Reply from Hays Travel - Tonypandy

Hi Whitney,
Thank you so much for your lovely review :)
It was a pleasure getting you booked!
Look forward to getting your other one booked :D

Rated 3 out of 5 stars

Will book eith Hays again

I appreciate you have apprentices but would have preferred an experienced travel agent. She was very friendly but seemed somewhat confused a couple of times and had to ask a colleague for advice.

January 25, 2026
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Reply from Hays Travel - Tonypandy

Hi Catherine,

Thank you for sharing your feedback with us.
We really appreciate your patience and kindness toward our apprentice.

I completely understand your preference for a seamless experience. We all start somewhere and as you can imagine, even our most senior of agents were once in the same shoes, leaning on mentors for advice and asking questions to ensure they got every detail right for their clients. It's exactly how we build the high standards of expertise you would expect from us.

That being said, your peace of mind is our priority so please rest assured that every step of your booking is being supervised by the senior team in branch.

I am pleased to hear that you will book with us again and look forward to assisting you in the future.

Kind regards,
Nadine

Rated 5 out of 5 stars

Great experience

Great service such a easy time booking went in to price ended up booking for 2027 .

January 30, 2026
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Reply from Hays Travel - Tonypandy

Thank you so much for your lovely review. It was a pleasure getting you all booked. I just know you're going to have an amazing time!

Rated 5 out of 5 stars

Excellent service I had in the…

Excellent service I had in the tonypandy travel shop explained everything to me, must say I'm going
on a cruise in June booked it In porthcawl Travel the staff there were excellent there ro

porthcawl Travel

January 27, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your lovely reply. It was a pleasure getting you booked.

Rated 5 out of 5 stars

Winter break 2026

Although we had a good idea of where we wanted to take our short winter break. Our representative Leanne was very helpful in looking for possible cheaper alternatives and destinations. After deciding on our original destination and hotel, our holiday was price matched and booked. This the second year we have chosen Hays due to very professional staff, pleasant environment and competitive pricing. Thank you

January 25, 2026
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Reply from Hays Travel - Tonypandy

Thank you for your wonderful review. We hope you have a fantastic Holiday - Leanne :)

Rated 5 out of 5 stars

I booked a holiday

I booked a holiday, as usual Lesley was friendly, helpful and knowledgeable. She could recommend the hotel we chose as one of her customers had been there many times.

January 27, 2026
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Reply from Hays Travel - Tonypandy

Aww Thank you so Much Helen :) you are Both Gems :) Very Sparkly ones

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