Visited Hays Store in Tonypandy and was warmly welcomed and assisted by Nadine. We were made to feel at ease immediately. Nadine was so helpful, patient and knowledgeable. All our holiday bookings... See more
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The staff was very friendly and very helpful. The booking process was great, we had a place in mind and ended up booking somewhere completely different. If they could save me money they would and I mu... See more
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Super service and advice, time taken to allow 2 old fogies to be happy they were getting what we wanted, and make sure we missed nothing to make our trip the best. Always a pleasure to come here.... See more
Company replied
Charli was so helpful. She was very kind and patient as we looked for the best option for a cruise on the Norwegian Fjords. We found a package that consisted of everything my husband and I were lookin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom
- 01443533040
4.9
Excellent
600 reviews
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Always helpful and accomadating
Always helpful and accomadating. Very friendly staff. Very good travel shop hope it stays open.
March 7, 2026
Reply from Hays Travel - Tonypandy
Aww Gary :) Thank you so much for your lovely comment I hope we get to book your lovely Holidays for ever more :)
Great service as always
Always good to use local people/company, Leslie was great as usual - knows exactly what we like and offers superb tips and destination knowledge 🌟 🌟 🌟🌟🌟
March 6, 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so Much :) You are Both Gems :)
Very Sparkly Ones :)
Ask for Lesley she’s really helpful
Lesley Was great she helped me find the best place and price for my holiday couldn’t ask for anything else
March 4, 2026
Reply from Hays Travel - Tonypandy
Aww :) Thank you so Much Lorraine you are a Gem :)
Reply from Hays Travel - Tonypandy
Aww Louise :) Thank you so Much :) You a Sparkly Disney Gem :)
Absolutely love the staff in Tonypandy…
Absolutely love the staff in Tonypandy branch of hays travel when I walk in I’m greeted with a warm welcome friendly atmosphere chatty and they go above and beyond to find you that perfect getaway I wouldn’t go anywhere else
March 1, 2026
Reply from Hays Travel - Tonypandy
Aww Tracey :) You are a Gem :) A Very Sparkly one :)
The person that delt with me was really…
The person that delt with me was really helpful and found us a holiday which we thought was good value and looked lovely.
February 18, 2026
Reply from Hays Travel - Tonypandy
Hi Adele :) Thank you so much for your lovely words you a Gem :) a Very sparkley one :)
Reply from Hays Travel - Tonypandy
Thank you for your kind review. Always a pleasure :)
Hays experience
The staff at Hays were absolutely amazing,
They helped me with everything that I needed,
Nothing was too much for them, they were very patient with me even after I'd changed my mind several times,
February 15, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
It was a pleasure getting your holiday booked
Excellent customer service yet again
Excellent customer service yet again. Our 3rd holiday booked this year with Nadine. Nadine goes above and beyond to find you the best holiday. Thank you Nadine for you for always being the best organiser and your patience is amazing haha. Thank you Nadine xx
February 15, 2026
Reply from Hays Travel - Tonypandy
Thank you for the lovely review. We hope you have a fantastic holiday.
Very helpful
Very helpful in sorting our holiday, getting the best options for our trip to Australia
February 15, 2026
Reply from Hays Travel - Tonypandy
Thank you for the lovely review. We hope you have a fantastic holiday.
Lesley knew just what we wanted, even though we didnt !…
Very helpfull Wesley helped us find just the right holiday x
February 7, 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so much Susan :) You are a Gem a very sparkly one :)
you have full confidence when booking a holiday
Tonypandy branch very convenient when booking holiday,Lesley understands our needs
February 6, 2026
Reply from Hays Travel - Tonypandy
Thank You So Much :) You are a Gem A very Sparkly one :)
Very helpful
Very helpful, found mr what i asked for, very pleased sith the customer service,friendly and polite.
February 5, 2026
Reply from Hays Travel - Tonypandy
Hi Jennifer.
Thank you for your lovely review. It was a pleasure getting your cruise booked
The staff were really helpful
January 28, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
Lisbon
As always Suzanne was extremely helpful and got us what we needed. She is a star x
January 26, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
As usual a professional outcome from…
As usual a professional outcome from the staff at Hayes Tavel ,Tonypandy branch
January 24, 2026
Reply from Hays Travel - Tonypandy
Hi Brian.
Thank you so much for your lovely review! As always it was a pleasure getting you sorted :)
Wonderful, friendly service from the Tonypandy branch
All of the staff are so friendly and helpful in the Tonypandy branch. We popped in to sort out our cruise check in and ended up booking a trip to Canada and ordering currency for our Caribbean cruise. Lesley was amazing sorting everything out for us, and we were there so long, Leanne made me a cup of tea 😂
January 31, 2026
Reply from Hays Travel - Tonypandy
Thank you for such a lovely review. We hope you have a fantastic holiday :)
Great friendly service
Nadine at Hays Tonypandy was amazing. I went in looking for prices for three holidays this year. I came out having two booked and going back in a couple of weeks to bool the third. I'll never go anywhere else. All staff members are so lovely!
January 25, 2026
Reply from Hays Travel - Tonypandy
Hi Whitney,
Thank you so much for your lovely review :)
It was a pleasure getting you booked!
Look forward to getting your other one booked :D
Will book eith Hays again
I appreciate you have apprentices but would have preferred an experienced travel agent. She was very friendly but seemed somewhat confused a couple of times and had to ask a colleague for advice.
January 25, 2026
Reply from Hays Travel - Tonypandy
Hi Catherine,
Thank you for sharing your feedback with us.
We really appreciate your patience and kindness toward our apprentice.
I completely understand your preference for a seamless experience. We all start somewhere and as you can imagine, even our most senior of agents were once in the same shoes, leaning on mentors for advice and asking questions to ensure they got every detail right for their clients. It's exactly how we build the high standards of expertise you would expect from us.
That being said, your peace of mind is our priority so please rest assured that every step of your booking is being supervised by the senior team in branch.
I am pleased to hear that you will book with us again and look forward to assisting you in the future.
Kind regards,
Nadine
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