Super service and advice, time taken to allow 2 old fogies to be happy they were getting what we wanted, and make sure we missed nothing to make our trip the best. Always a pleasure to come here.... See more
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See what reviewers are saying
Charli was so helpful. She was very kind and patient as we looked for the best option for a cruise on the Norwegian Fjords. We found a package that consisted of everything my husband and I were lookin... See more
Company replied
Friendly, informative and helpful advice from Nadine who explained options available and gave great service throughout booking process. She took time to explain, answered questions regarding the cruis... See more
Company replied
As always very friendly staff in your tonypandy branch .Leanne booked my holiday excellent service thanks again dale.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom
- 01443533040
4.9
Excellent
594 reviews
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Every time I go to book a holiday the fun factory or…
Every time I go to book a holiday or enquire about a holiday the service is first class all the girls are great and we always have a good laugh
April 17, 2026
Reply from Hays Travel - Tonypandy
Aww Paul we do have a giggle as always :) you are a gem a very sparkley one :)
Leanne was very helpful and very…
Leanne was very helpful and very friendly we told her what we were looking for and she gave us what we wanted all the staff are very friendly we wouldn't go nowhere else we always book with them and will do in the future
April 23, 2026
Reply from Hays Travel - Tonypandy
Thank you Both for a luvly review :)
First solo holiday
As always...Very patient, helpful and friendly. Didn't know what I wanted when I the entered store, but was patiently taken through the many options on offer for a first time solo traveller. Came out with a holiday that suited my needs. ..Very happy.
April 17, 2026
Reply from Hays Travel - Tonypandy
Aww Peggy :) you are a Gem a very sparkley one :)
The staff in store are always very…
The staff in store are always very helpful and focus on what you want even if it takes longer to find your desired holiday, rather than looking for an easy sale that might not be what you really want.
April 2, 2026
Reply from Hays Travel - Tonypandy
Hi Graham,
We appreciate your kind review! It's wonderful to hear that our team is helpful and dedicated to finding the perfect holiday for you. Thank you!
Kind regards
THE GIRLS IN TONYPANDY SHOP ARE SO…
THE GIRLS IN TONYPANDY SHOP ARE SO HELPFUL THEY ARE AMAZING THAT'S WHY I BOOK WHITH HAYS .
March 29, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review :)
As always it is a pleasure getting your holidays booked
Excellent service as always
Excellent service as always. Everyone is so friendly, nothing to much trouble
April 4, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review. It was a pleasure getting your flight booked. Thank you for your continued loyalty :)
Great service at Hays Tonypandy
Everything was handled in a friendly and professional manner. Would always highly recommend this agency.
April 3, 2026
Reply from Hays Travel - Tonypandy
Aww Frederick & Lilian :) thank you so Much you are both Gems :) Very sparkly ones :)
1st class as always
Another great cruise holiday booked, Leanne researched extensively for us again as debating Sri Lanka as well, nothing was too much trouble, always 1st class service, knowledge, professional, friendly advice. I would not go anywhere else, what a team, special thanks also to Suzanne and Nadine, you are all superstars. There is a big wide world out there and Hays Tonypandy ensures we see it at its best x
April 1, 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review! It is always a pleasure getting your holidays booked Al - Much love!
Your staff are exellant friendly and…
Your staff are exellant friendly and very helpfull I would like to say big thank you to leslie for her help booking my holiday.
March 31, 2026
Reply from Hays Travel - Tonypandy
We're happy to hear that our staff were friendly and helpful! It was our pleasure :)
When visiting Aberdare shop to price a…
When visiting Aberdare shop to price a holiday I was offered an extra £100 off the holiday price, when I went to the Tonypandy shop 2 days later I was told there was no £100 offer available which is very much misleading especially when offers have been advertised in all shops and sites
March 31, 2026
Reply from Hays Travel - Tonypandy
We appreciate you bringing this to our attention. We're sorry to hear about the inconsistent information you received regarding the holiday offer. We'll investigate this to ensure clarity across all locations and advertising. Thank you for your feedback.
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely words we love helping and booking customers their Dream Cruise Holidays :)
Crystal was lovely & sorted all our…
Crystal was lovely & sorted all our requirements at the time of booking, we will be back to book again for our future holidays
March 14, 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review. See you soon for your next holiday - Krystal :)
Friendly staff
I like to book at a certain store as the staff are really friendly I have always booked there when they have been under different travel agent names too
March 19, 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your kind review and your continued support :)
Always a pleasure
Amazing experience
Amazing ! From the time we enquired about the holiday to booking with Lesley.
1st class service, honestly
March 18, 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review! It was a pleasure booking you
0ap helpful
So good dealing with the elderly customers and taking the time to explain the options manager is a first class company employee
March 12, 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review. It is always a pleasure getting your holidays booked. Thank you for your continued loyalty - Nadine :)
Always helpful and accomadating
Always helpful and accomadating. Very friendly staff. Very good travel shop hope it stays open.
March 7, 2026
Reply from Hays Travel - Tonypandy
Aww Gary :) Thank you so much for your lovely comment I hope we get to book your lovely Holidays for ever more :)
Great service as always
Always good to use local people/company, Leslie was great as usual - knows exactly what we like and offers superb tips and destination knowledge 🌟 🌟 🌟🌟🌟
March 6, 2026
Reply from Hays Travel - Tonypandy
Aww Thank you so Much :) You are Both Gems :)
Very Sparkly Ones :)
Ask for Lesley she’s really helpful
Lesley Was great she helped me find the best place and price for my holiday couldn’t ask for anything else
March 4, 2026
Reply from Hays Travel - Tonypandy
Aww :) Thank you so Much Lorraine you are a Gem :)
Reply from Hays Travel - Tonypandy
Aww Louise :) Thank you so Much :) You a Sparkly Disney Gem :)
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