Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
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See what reviewers are saying
As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
Company replied
We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more
Company replied
We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I. After spending several holidays in the canne... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
626 reviews
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Very helpful and friendly staff.
Very helpful and friendly staff.
Made booking easy.
Not put under any pressure to book, had time to read reviews & make a decision.
January 22, 2025
Reply from Hays Travel - Torquay
Thank you so much for your review! We're so glad to have made your experience a positive one, and hearing feedback from our customers is always invaluable. We hope you enjoy your trip to Lanzarote. Best wishes, Emma :)
Reply from Hays Travel - Torquay
Thank you for the 5* review! We're so glad to have been able to help you book your holiday. We hope you enjoy your time in Majorca. Best wishes, Abbie J :)
Five star service
Quick phone call to Torquay and ten minutes later, all booked. Carly is a gem and really looks after our needs.
January 28, 2025
Reply from Hays Travel - Torquay
Thank you so much for the 5* review. It's always appreciated to hear that we've made our customer's experiences so positive. Best wishes, Carly :)
Very helpful
Carly was great in finding the right flights to Thailand and Australia for me. Helped me with the visa for Australia.
Carly is very knowledgeable in her job. Thank you.
January 11, 2025
Reply from Hays Travel - Torquay
Thank you for your 5* review, feedback from our customers is always invaluable, and we're glad to hear it was a positive experience for you. We really hope you enjoy your trip! Best wishes, Carly :)
First time booking with Hays.
We have recently booked our holiday and can’t recommend this branch enough! Our agent Emma was beyond helpful and patient will our requests and needs, keeping us updated and informed on all information while we arranged our holiday.
The whole experience from enquiring to making the booking was made easy and straight forward with no pressure.
Great customer service.
Will definitely book through this company and branch again! Thank you Emma:)
January 11, 2025
Reply from Hays Travel - Torquay
Thank you so much for your 5* review and for putting your trust in us to bring your holiday to life. We're so happy to have been able to provide you such a positive experience, and hearing from our customers always brightens our day. Best wishes, Emma J :)
As always
As always, staff most helpful and informative in particular a big thanks to
January 14, 2025
Reply from Hays Travel - Torquay
Thank you for the 5* review! Means a lot to hear that our customer's experiences with us are positive ones. Hope you enjoy your cruise, looking forward to hearing all about it when you get back. Best wishes, Carly :)
We have previously booked a holiday…
We have previously booked a holiday through Hays Travel and this time as last time we received excellent service. All our questions were answered with expertise and nothing was too much trouble to help us and advise us. We were given options and explanations on everything.
January 14, 2025
Reply from Hays Travel - Torquay
Thank you for your 5* review. We're always so happy to be able to help, and it means a lot to get such lovely reviews from our customers. We hope you're looking forward to your trip to Barcelona! Best wishes :) Ruth
Reply from Hays Travel - Torquay
Thank you for your 5* review. Such feedback from our customers really is invaluable. We hope you enjoy your cruise! Best wishes, Abbie J :)
Another great experience with Hays!
It's always a pleasure dealing with Emma. She's patient and knowledgeable and never let's us down!
Thanks so much Emma xx
January 13, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review. It's always a pleasure to book your holidays. Hope you're looking forward to your holiday to Barcelona. Best wishes, Emma :)
Reply from Hays Travel - Torquay
Thank you for your 5* review. Always a pleasure to hear such positive feedback from our customers. Best wishes, Emma :)
I always use my local Hays and Emma…
I always use my local Hays and Emma there knows me and knows what sort of holidays I like, so finds suitable ones for me.
January 10, 2025
Reply from Hays Travel - Torquay
Thank you for the 5* review. It's always a pleasure to book your holidays. Hope you're looking forward to your upcoming tour. Best wishes, Emma :)
Hays travel expertise
Staff were knowledgeable and helpful. No hiccups to booking the holiday chosen from those expertly offered from the information supplied
January 9, 2025
Reply from Hays Travel - Torquay
Thank you for your 5* review! It's means a lot to us to hear feedback from our customers. Hope you enjoy your holiday to Lanzarote. Best wishes, Ruth :)
Personal and professionally great service
Carly always welcomes us with a smile and deals with our requests warmly and professionally. Her personal service means we will keep returning for her advice and to book with her.
January 10, 2025
Reply from Hays Travel - Torquay
Thank you for your 5* review! It's always a pleasure to book your holidays, and we really appreciate our customer's feedback. Best wishes, Carly :)
Excellent customer service
Emma J was very helpful in finding a suitable hotel for 7 of us travelling to Tenerife. She was courteous, efficient and I was very happy with the service I received. She also mentioned car parking, vip rates for money exchange , made notes for the new esta, note for the hotel and also said that our boarding passes would be printed out etc. I will certainly not hesitate to use Hays Travel again. Excellent customer service.
January 9, 2025
Reply from Hays Travel - Torquay
Thank you for the 5* review! Feedback from our customers really is invaluable, so we really appreciate hearing about your experience booking with us. We hope you're all looking forward to your holiday to Tenerife. Best wishes, Emma J :)
Polite friendly young lady.took her…
Polite friendly young lady.took her time to find what we were looking for.made it easy for us and explained everything.
January 3, 2025
Reply from Hays Travel - Torquay
Thank you for the 5* review, It was a pleasure booking your holiday to Zante, We're glad to be able to provide such positive experiences for our customers! Best Wishes, Ruth :)
Carly Magic
Carly.
Well what an employee you have Hays.
A complicated booking 4 couples
2 for 10 day and 2 for 14 days same destination
Carly sorted it out easily with a friendly, professional, happy manner. Thanks Carly
David and Liz
January 3, 2025
Reply from Hays Travel - Torquay
Thank you for the 5* review, we're so glad to have been able to help you out with this holiday. Always a pleasure to bring our customers' holidays to life. All the best :) Carly
Emma from Hayes Travel Torquay
Emma from Hayes Travel Torquay was, as always, patient and perseverant in progressing my travel enquiry. She was quickly able to propose and advance options to achieve the best and most time and cost-effective outcomes for my holiday plans. I was most grateful to her.
December 27, 2024
Reply from Hays Travel - Torquay
Thank you for the 5* review, it is such a pleasure to book your holidays. We're glad to be able to provide such positive experiences for our customers. Best wishes, Emma
Emma was amazing
Emma was amazing, helpful and full of helpful knowledge . Definitely made our booking experience easy.
December 10, 2024
Reply from Hays Travel - Torquay
Thank you so much for your 5* review, we love hearing that we've made the booking process a positive one for our customers. Have a wonderful time in Tenerife. Best wishes, Emma :)
Reply from Hays Travel - Torquay
We really do appreciate the time in reviewing your recent booking with us. I hope you all have a memorable time together. Best Wishes, Emma
We were treated very well
We were treated very well. We received all the necessary paperwork and left pretty happy with our booking.
We have now booked 3 short European breaks through Hays Travel and are very pleased with the service.
November 15, 2024
Reply from Hays Travel - Torquay
Thank you for your review, we're so happy to have been able to help you find your holidays! It's always a pleasure. Best wishes, Emma J :)
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