Hays Travel - Torquay Reviews 594

Ruth, as always, provided excellent & knowledgeable customer service.
My first stop for all my International travel needs. Highly recommended travel agency. Thank you.

Carly always patient even when we don’t know where to go. but she always finds us a holiday brilliant five star

Carly was excellent as usual understanding what we wanted to book and discussing the various options with us

Agent found flight from Heathrow and overnight hotel which was a straight forward procedure. Also explained the flight App to me in detail. Check-in will also be done for me. So it was an excellent service and would recommend.

As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincidence that we have booked our holidays with Hays Torquay for several years now, and will definitely continue to do so.

Carly at Hayes travel in torquay is brilliant. She is so helpful and made it a breeze for us to book. She has sorted our holidays for us for a few years now, sometime twice in a year. She knows what we want and what we need as my wife is registered disabled and blind. The service we receive is second to none. The holiday we have had have been wonderful and we wouldn't go anywhere else.

As always amazing service , Emma was brilliant

Emma Torquay Branch was efficient and professional.

Ruth was very helpful in the torquay branch , highly recommend
Thank you

Polite knowledgeable and friendly

Superb attention to detail in examining our requirements and finding a superb solution ( and of course selling us a superb holiday)

I have no problem reviewing Hays travel. We have always had excellent/ superb service from all staff at Hays Torquay. Our latest booking was the same. Thank you Jackie & Chris

Fantastic customer service at Torquay staff are so friendly they are more like family and will go out there way to help you every way they can I never go anywhere else

Always love dealing with Carly, she’s a credit to Hay’s Torquay team.
Always extremely helpful 5 ⭐ every time.
Thank you Carly X

The staff are all so friendly and helpful

Very helpful staff, Ruth specifically was amazing! Great prices as well.

We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel very comfortable. We booked and later took in our passports as Hays dealt with check in.
We were so pleased with their service we booked 2 more holidays with them within the week.
Incidentally, we met a couple who told us they did their own booking for the same holiday as us and it cost them £1500 more.

We had previously been in to ask about a location for a holiday. This was followed up by a email and options. We came in to confirm our chosen holiday options.Abbie and Ruth where amazingly helpful.

Emma made the experience very straightforward. I explained what I wanted. A choice of Cyprus or Lake Garda. She searched and emailed me 4 options and I went in the following day to book Lake Garda. I have been in again with my passports as Hayes do the check in. I would not go anywhere else to book a holiday. The service is exemplary.

Good experience, and friendly staff