Emma was very helpful and listened to what we would like from our holiday, booking was smooth and service was excellent.
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See what reviewers are saying
As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
Company replied
We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more
Company replied
Emma was very professional and patient we where there about 1.30hrs was even given a cup of tea Won't book a holiday with any other company
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
624 reviews
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Hays will also get back to you when you…
Hays will also get back to you when you ask them to get some prices for your next holiday.. Good comucation and polite over the phone.. Thanks hays..
June 19, 2026
Reply from Hays Travel - Torquay
April,
We truly appreciate your wonderful 5-star review! We are so pleased to hear that our communication was good and polite.
Kind Regards
Hays Travel Torquay
Great service
Great service, very helpful, nothing too much trouble including help setting up my travel card. Will always go back to Hays!
June 12, 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star review Elizabeth, Hope you had a great holiday! :)
The girls are brilliant …
The girl’s in Hayes travel are brilliant they help with every aspect of your holiday you don’t have to do anything except choose your holiday & pay if you have a problem they sort it out if it wasn’t for them we wouldn’t go on holiday thank you x
June 9, 2026
Reply from Hays Travel - Torquay
Robert,
We are so pleased to hear that our team made your holiday planning effortless and enjoyable. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Torquay
Excellent service yet again from Carly in Torquay
Carly in Torquay, once again, managed all our expectations with excellent knowledge, customer service and helpful advice resulting in another holiday booked through Hays travel.
June 16, 2026
Reply from Hays Travel - Torquay
David,
We are so pleased to hear we exceeded your expectations with excellent service and helpful advice for your holiday. Thank you!
Hays Travel Torquay
Reply from Hays Travel - Torquay
Dear Gary, Thank you for your 5 star review, it is always a pleasure to book your holidays
From Hays travel Torquay
Abbi was very helpful and answered all…
Abbi was very helpful and answered all my questions I would use her again
June 14, 2026
Reply from Hays Travel - Torquay
Nicola Tremeer,
We are so pleased that you found Abbie helpful . Thank you for your kind words!
Kind Regards
Hays Travel Torquay
The staff at the Torquay branch are…
The staff at the Torquay branch are just wonderful and so helpful 😊
June 5, 2026
Reply from Hays Travel - Torquay
Thank you so much for your lovely review! It's always a pleasure to help you book your holidays. Best wishes, Emma :)
Excellent Customer Service.
Ruth, as always, provided excellent & knowledgeable customer service.
My first stop for all my International travel needs. Highly recommended travel agency. Thank you.
May 22, 2026
Reply from Hays Travel - Torquay
Thank you for your lovely 5 Star review Graeme, It is always a pleasure booking your trips for you! Best Wishes, Ruth
Carly always patient even when we don’t…
Carly always patient even when we don’t know where to go. but she always finds us a holiday brilliant five star
May 22, 2026
Reply from Hays Travel - Torquay
Thank you for your lovely 5 Star Review Susan, It's always a pleasure to book your holidays! Best Wishes, Carly
City break
Agent found flight from Heathrow and overnight hotel which was a straight forward procedure. Also explained the flight App to me in detail. Check-in will also be done for me. So it was an excellent service and would recommend.
May 10, 2026
Reply from Hays Travel - Torquay
Jane,
We're so pleased we could assist with your flight and hotel arrangements. We're glad our detailed explanation of the flight app and check-in service was helpful. Thank you for your lovely review!
Kind Regards
Hays Travel Torquay
Friends, not 'just' customers.
As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincidence that we have booked our holidays with Hays Torquay for several years now, and will definitely continue to do so.
May 16, 2026
Reply from Hays Travel - Torquay
Paul,
We are so pleased to hear you feel like friends when you visit us! Thank you for your continued loyalty and wonderful feedback. We truly appreciate it.
Kind Regards
Hays Travel Torquay
Carly at Hayes travel in torquay is…
Carly at Hayes travel in torquay is brilliant. She is so helpful and made it a breeze for us to book. She has sorted our holidays for us for a few years now, sometime twice in a year. She knows what we want and what we need as my wife is registered disabled and blind. The service we receive is second to none. The holiday we have had have been wonderful and we wouldn't go anywhere else.
May 16, 2026
Reply from Hays Travel - Torquay
Dear Mark,
Thank you for your wonderful review and for sharing your positive experiences with us. We truly appreciate your loyalty and look forward to assisting you with many more memorable trips.
Kind Regards
Hays Travel Torquay
Reply from Hays Travel - Torquay
Thank you Ruth for your kind review
Regards , Emma
Ruth was very helpful in the torquay…
Ruth was very helpful in the torquay branch , highly recommend
Thank you
May 8, 2026
Reply from Hays Travel - Torquay
Thanks so much for your 5 Star review Mrs Hummerstone, I hope you have an amazing holiday in Benidorm! Best Wishes, Ruth
Reply from Hays Travel - Torquay
Hi David ,
We're so happy to hear our staff were polite, knowledgeable, and friendly; thank you for your positive feedback.
Kind Regards
Hays Travel Torquay
Second to none for attention and service
Superb attention to detail in examining our requirements and finding a superb solution ( and of course selling us a superb holiday)
April 28, 2026
Reply from Hays Travel - Torquay
Mr Cavanna,
We're delighted to hear that our team's attention to detail helped in finding you an outstanding holiday that met all your requirements. Thank you!
Hays Travel Torquay
I have no problem reviewing Hays…
I have no problem reviewing Hays travel. We have always had excellent/ superb service from all staff at Hays Torquay. Our latest booking was the same. Thank you Jackie & Chris
April 17, 2026
Reply from Hays Travel - Torquay
Dear Chris,
We appreciate you taking the time to share your kind words regarding the excellent service you consistently receive from our team in Torquay. We are happy to hear that your recent booking experience was also superb.
Kind Regards ,Abbie
Fantastic customer service at Torquay…
Fantastic customer service at Torquay staff are so friendly they are more like family and will go out there way to help you every way they can I never go anywhere else
April 22, 2026
Reply from Hays Travel - Torquay
Thank you sharing your kind words! It's wonderful to hear that our Torquay team provides such friendly and helpful service, making you feel like family.
Kind Regards
Hays travel Torquay
Always love dealing with Carly
Always love dealing with Carly, she’s a credit to Hay’s Torquay team.
Always extremely helpful 5 ⭐ every time.
Thank you Carly X
April 23, 2026
Reply from Hays Travel - Torquay
Thank you Debbie, I appreciate you taking the time to leave us such a wonderful review! It is a pleasure booking your holidays.
Best wishes , Carly
Reply from Hays Travel - Torquay
Deborah,
We appreciate you taking the time to share your experience, and we are so happy to hear that our team was helpful and friendly.
Kind Regards
Hays Travel Torquay
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